i have booked a germ kill battery kit by ph call to customer care of pure it, a water purifier of Hindustan Uniliver. the customer care had given me 2 different order booking no on 2 successive days which are-S11/DPR2538/000327 no given on 28/05/2011 and on the next day the customer care have told me that the previous no is incorrect & gives me the new order booking no-RFS/434121. & both of them have committed me to give the service within 24 hours from my call. I have make sever calls before this two call to the concerned customer service cell & on each call they told me that my order have been booked, but there is no further response from there side. on the last two days of my call they have told me that no previous order have been booked. whatever after my last order booking they didn't yet respond me & didn't delivered me the germ kill battery. i am feeling quite harassed by the worst responsibility to the customer by the company. that is why i am hereby submitting the complaint. my contact no-9231856545, Bhaskar Chatterjee, west bengal.

i too have very bad experience with pure-it after sale and service, if you are thinking to get a new water purifier, my suggestion is donot choose pure-it .