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Raymour and Flanigan

United States,
New Jersey

Consumer complaints and reviews about Raymour and Flanigan

Kelly R. Thompson Send email
 
Mar 11, 2012

Delivery and Customer Service

My husband and I went shopping for a new mattress. We were very pleased with the selection and service at the Raymour and Flanigan in Freehold. The problem was with the delivery and the customer service dept after delivery. What a NIGHT MARE! To begin with the drivers acted as if they were unable to speak any english (how are they driving and how did they get jobs?) next they had NO tools to set up the furiture... finally they put a hole in my wall and ceiling and then tried to hand me a $20 bill and told me to go to Home Depot. The customer service dept referred me to their boss who was so NASTY that I hung up on him and phoned back customer service. They (the company) DID NOTHING! My poor sales person did try but he was the only one that made an effort to help us. The company NEVER paid to get the holes in my wall or ceiling fixed, that cost me almost $300. LONG STORY SHORT... I love the mattress, loved the experience in the store... BUT DON'T USE THEIR DELIVERY if you love their product find a different way to get it into your home because their delivery dept and customer service STINKS!
Motorized Recliner Send email
 
Mar 11, 2012

Delivery and Customer Service

i purchased a motorized recliner on wednesday 3/7/12 at bridgewater clearance center . i know all sales are final but they should last more then 2 days.my name is robert bruno hillsborough nj. 908-281-9750

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