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RCBC Bankard

Philippines

Consumer complaints and reviews about RCBC Bankard

Robert Bugarin Send email
 
Feb 23, 2012

aroogant collection officer

credit card holder willing to pay but collection officer was so rude that the collection officer hang up the phone when the spouse was on the line.. and even cursed at the spouse and threatened to be sued... when spouse insisted to talk to some other collection officer, they hang the phone again.

bankard company issued a demand letter saying that they are from a certain law fim... so the credit card holder decided to contact the telephone numbers given by the law firm to pay.. but instead the arrogant collection officer answered the call again.
Proud_Jesu Send email
 
Feb 23, 2012

aroogant collection officer

Sorry James..But I think they dont care..They will take your money as long as they wanted too..Same situation here..Well, just keep on pushing them on what you want to do..Dont worry, BAD KARMA will come for them.
Biedeb Send email
 
Feb 23, 2012

Customer Service/Collections

I have a credit card that I wasnt able to pay on time, I called customer service ASAP as soon as a I have the cash to pay for it and asked them how much do I have to pay for it to be reinstated, customer service told me that a minimum payment of 3000 will do, I paid the said amount and then called them again the following day. I was surprised because now they're telling me that the account was forwarded to collections department and I have to pay the whole amount. What a waste. I told them I just paid the minimum amount due and how come I wasnt informed that its gonna be forwarded to Collections. I didnt get any notice from collections. Customer service doesnt know what to do and just referred me to collections. I called collections about the problem and they said I have to pay the whole amount right away or else Im gonne be BLACKLISTED. WTF!! so this is how RCBC works, they aint gonna inform u about whats happening on your acct and then 1 day you'll realize your in a pinch.
Ishinigami Send email
 
Feb 23, 2012

Customer Service/Collections

Yeah, they are hell of a mess... I paid my account since December 3 of 2011, they said upon complete payment my card will immediately be activated (Im talking directly to a collections officer) it has been more than a month now and I still cant use the card! Ikaw pa ang kailangan magpaulit ulit na tumawag sa kanila and pagpapasa pasahan ka! Pag maniningil magagaling magsipag tawag sayo..pag nakabayad ka na at ikaw na ang mangungulit na magpaactivate ng card na BINABAYARAN MO NAMAN e mga wala nang pakialam sayo!

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