No access to account where credits are.
I was given two credits added to my account because I was charged when I shouldn't have been. When I could no longer access my to get to those credits I kept calling and calling trying to get help. Finally the guy on the phone told me to just try the new password word he sent which I had already tried while he was on the phone with me and it didn't work. I ask him if he was just going to hang up with me knowing it doesn't work. He said yes. These people are stealing your money. They are probably making a considerable amount of money stealing just a little bit from millions of people. You may think it's just $1.60 for each movie you were charged for that you never received, but it's the fact that they are making a lot of money off of it. Imagine if a teller pocketed a dollar every time you did a transaction. They would make a lot of money. They use deception as one technique to attain this money. Unfortunately because each victim only loses a few dollars no one cares. They have a really good money racket going. Horrible, horrible people!