I just spent an hour driving all over town to 9 different redboxes trying to return my movies so I don’t get charged another day. Every single one inoperable. I’ve also been on hold for 28 minutes with customer service and no one has answered the line. The 10th machine finally worked, and still no one has answered the customer service line. What a waste of my time, gas and energy!!! I will NEVER use redbox again

My house got broken into. The Redbox game was in the ps4. Redbox told us we would have to wait 30 days to make sure the disk is not returned. Now, it has been two weeks and I got a final receipt for 72.34. I called Redbox. They are making me pay half, 36.00 for a stolen disk. So thx for making me suffer even more.... I will never use Redbox again. This is a joke. They have no customer service. They do not care.

Movie was scratched up, took it out and cleaned it to the best of our ability. Redbox needs to check for scratches on dvd before putting back in stock.

Arrived at kiosk to pick up movie last Saturday . Scanned card and kiosk went offline for over 5 minutes. Called customer service and they said I'd be reimbursed and receive promo codes for 2 movies. Never received refund for movie. Called back tonight, spoke with very rude supervisor Prezi. She stated that no refund would be given. Why does Redbox charge for products not received? Bad business practices. I would like to be contacted

Redbox is ridiculous! I rented a movie in February, was charged for the rental. Here we are in March and once again I am being charged again for a movie I already paid for in February! From this point on my mission is to tell the world that redbox is a ripoff and they will steal your money.

On October the 5th Redbox withdrew money from my account. Redbox withdrew the amount of $58.51 from my account. My son wanted to rent a video game called Destiny 2 when it came out, but when we went to rent the game we received an empty case with NO game inside, so I called Redbox immediately from the Redbox and told them. There should be phone recording and log ends of this. I have called Redbox many times over the problem/issue but nothing has been done, instead I was told it was their mistake, but in order to receive my money back I have to pay them $14.00 more dollars or money. Seriously!! WTF!! I want my money back, because I did not get to rent the game and there should be phone log ins and recordings, plus, I have emails from them and still they will not return my money.

I rented 3 movies from Redbox and returned them the next day before 9pm. When I look at my bank statement they pull $81.96 out my account!😡 I finally was able to talk to a customer service Representative( I was on hold for almost a hour)I notify the supervisor that I had this issue a year ago with them which indeed they were in the wrong and they had to return my money.(that took 5-7 days smh)so I decided to give them another chance and the same situation happen. The rep said we gave you a refund because it was a one time courtesy. How? When they found out that they were in the wrong and the movies were in fact returned. I just didn't feel like fussing with them anymore. Never again!!!

My daughter rented a game from redbox and I git billed $75 for a game that I can buy brand new for less. I will never be renting from redbox again. I habe been renting from them for years and now they have lost a bunch of customers once i spread the word if these con-artists.

The redbox clearly says $1 per movie. My wife got 3 movies and they were overdue 12 days. It has been awhile since we rented from the kiosk but we know it has always been $1 a day. We were charged $69! This included taxes which has never been added before! I should have just kept the damn dvds! I WILL NEVER RENT REDBOX AGAIN AND I WILL TELL ALL MY FRIENDS AND FAMILY NOT TO!

I rented a game DVD (Call of Duty Black Ops 3) on 10/11/2016 from RedBox at the Safeway in Danville CA. Returned promptly the next day. A month later, I am shocked to see a $74.87 charge on my credit card. Called and explained, no luck. Asked for the supervisor; after waiting for 30 minutes, the rep came back and said the supervisor isn't available and the best she can do is 50% refund. So, I am charged $35 for a DVD that I know I turned. The only way that I might have happened is the box itself was faulty and I had to pay for that. No more RedBox.

EVERY TIME I GET A MOVIE FROM THEM THEY EITHER OVER CHARGE ME OR CHARGE ME TWICE!!! They HAVENT DONE THIS ONCE BY MISTAKE THEY HAVE DONE IT EVERY SINGLE TIME AND I AM SICK OF THEM THEY SUCKKK!!!!

I spoke to a super is or about a disk that wasn't returned because I was in a car accident and the disk was I'm the salvage yard and couldn't be retrieved until I was released from the hospital. The agent refunded 10 and told me that if I found the disk and returned it then she would return 15 of the 40 dollars I was charged so that the only fee I was paying for was for the period I had the other movies like I wasn't in a car accident. I got out of the hosptial, returned the movie and called to get the credit where the supervisor told he wouldn't return any money, that I returned the movie for nothing because I was being charged for it, and that if I had a problem to call the custom service number back and speak to someone else. I called back 2 hours later and was told the only supervisor was the previous supervisor who had told me to call back and when I said I didn't want to speak with him I wished to talk to someone else I was bung up on. If I wasn't going to receive and additional credit, that's fine I would have kept the movie as it was my accident that caused me to have the movie for so long, however I was told I would receive an additional credit so I returned the movie. Now I am being charged for the movie as if I kept it, and I don't have the movie. I don't think it is fair and I also don't appreciate being spoken to the way I was by a supervisor named I am employee number 69029484. I would either like my money back so that I am only charged for the rental or o would like the video back if I am going to be charged for keeping it. Hopefully someone who cares reads this review and decides to help make this right. I spend a lot of money a month through them and while I understand that losing one customer like me might not hurt their bottom line they still should hopefully care about their customers and want to help make sure they are taken care of.
Brittney Meier

I got a dvd and Its completely scratched to the point its not even playing. You can't fast forward it because its frozen. We tried cleaning it didn't work. So annoyed because it was family movie night and my daughter was looking forward to the movie and we couldn't even watch it

I pay an extra dollar for a blue ray disk not just for a better picture but for the better surround formats that are on the blue ray disks that I can buy but are not on red box blue ray disks...dolby 5.1 is the best quality that red box has which is the same thing that's on a dvd....where is the dolby 7.1,,,Dolby atmos,,,and dtsx that is on the blue ray disks I can buy...I spent $4000 on a new surround sound system and the red boxes copied blue ray disks don't have any of the audio formats ...this plain sucks red box and I'm paying for something that you are not giving me...sure sounds unlawful to me

Kristina: Hi my name is Kristina, please give me one moment while I review your question.
Kristina: Good morning Michael. Thank you for waiting.
Michael: no problem
Kristina: I understand you have questions about the return email confirmation.
Kristina: I am here to help you out and let me see what I can do for you today.
Kristina: May I ask the title of the disc you rented?
Michael: Apparently I rented Miracles in heaven at the walmart supercenter in covina CA
Michael: at 7:41 last night
Kristina: Thanks for the info Michael.
Kristina: However, I am having a problem finding the rental in here.
Kristina: May I ask for the last 4 digit of the card and your zip code please?
Michael: XXXX
Michael: it seems to be an old card that I no longer have so I am not sure of the zip
Kristina: I understand.
Kristina: Do you have a transaction # maybe?
Michael: XXXXXXXXX
Kristina: Thank you.
Kristina: Michael, the disc Miracles From Heaven was showing rented on 7/19/2016 7:41 PM.
Michael: that is incorrect as I also live in Michigan
Michael: no way for me to be in CA to have rented it
Kristina: Do you mean that you didn't rent this movie?
Michael: yes
Kristina: Was your card stolen or lost?
Michael: that card is no longer active
Michael: I have also not been in CA in 6 years
Kristina: That's strange.
Kristina: Michael, please call your financial institution and dispute the charges as soon as possible to prevent the occurrence of any further charges.
Kristina: We can provide you with as much information on the fraudulent transaction as possible; however, the charges must be disputed with your financial institution in order to have them removed. We apologize for any inconvenience this may cause.
Michael: that's the thing... I no longer have that card so there must be an error on your end
Kristina: Please keep in mind that a debit/credit card must be physically swiped at Redbox kiosks to authorize any transactions to your account.
Michael: exactly... I believe that this may be an error in that someone else's account is connected to my email
Kristina: I would encourage you to contact your cc company for this card to get more details about this transaction.
Kristina: That is also possible. However, it's best to communicate with your cc company regarding this as we will escalate this concern to our support team.
Michael: can you tell me anything else about this card other than that it is ending in XXXX?
Michael: is it a visa? or discover etc
Kristina: The name on the account is also the same and somehow, there is no email address indicated on the account so we cannot contact or email the person who have rented the movie.
Kristina: I wish I can tell. We do not have that info.
Kristina: The card is ending on the # you provided me.
Michael: I don't even recognize that number so I don't know who to call
Kristina: I understand Michael.
Kristina: If your concern is being charge for the rental, please contact your cc company.
Michael: my concern is the error
Kristina: As for Redbox, we have to wait for the renter to contact us and to inform us if he/she is having issues on the account.
Kristina: I am really sorry.
Michael: I don't care about a dollar but if this happens more frequently there is a problem
Kristina: I know.
Kristina: That's concerning.
Kristina: But as mentioned, Michael, communicate with your cc company if you wanna make sure.
Michael: can you cancel my account entirely
Kristina: Whats your complete name?
Kristina: I need to verify the account if you wish to cancel this account.
Kristina: I have not received any response from you for a minute now. Just checking if you are still available to chat. Don’t worry, I will be waiting for your response for another minute.
Michael: I am still here
Michael:my name is michael XXXX XXXXXXX
Kristina: Doesn't really match the info I see in here.
Kristina: I believe you do not know also the zip code, right?
Michael: you don't have Michael XXXXXXX?
Kristina: I see XXXXXXX as the first name.
Michael: Then there is an error in the profile
Michael: it even let me log in
Michael: but when I logged in with the email that I received the message, it isn't showing that transaction
Kristina: Are you referring to [email protected]?
Michael Carmona: yes
Kristina: Okay.
Kristina: Do you need me to reset the password?
Michael: that is why I believe there is an error... the transaction doesn't show and I have no cc number listed in the cards section
Michael: resetting won't do anything to solve the problem
Michael: my profile also no first or last name saved
Kristina: Michael, first of all you cannot verify the account.
Kristina: Now, I cannot delete an account that you cannot verify.
Michael: I'm logged in right now
Kristina: If you have issues and wanted to make sure that you are charge, contact your bank.
Kristina: As mentioned earlier, we will check on the issue but we will not make any changes on the account.
Michael: the charge isn't the problem
Michael:what would you like me to do to verify the account
Kristina: Can you contact your bank and conference the call with us.
Kristina: I am not sure if you understand.
Michael: you clearly aren'y listening to me
Kristina: Michael, I know you wanted to make sure your account is not being hacked or something.
Michael: I am asking why I received an email for a rental I didn't make
Kristina: I can assure you we will look into this but its something I cannot do right away.
Kristina: I have to submit the request to our team and they will check on it.
Kristina: However, you cannot let me delete the account that is active and that you cannot verify.
Kristina: We have to wait.
Michael: how can I receive an email for it when the online account shows no rental history in the past 90 days
Kristina: Michael, I am not sure if you understand when I say that I have to submit the concern to our highter support.
Michael: also, how can I receive an email when the account shows no credit cards on file
Kristina: I am not sure if you understand that it will take days for them to check on this.
Michael: let's verify my account so I can delete it
Kristina: Zip code?
Kristina: You could have verified it earlier, we could have saved time.
Michael: try XXXXX
Kristina: None of that match to the customer's info in here.
Michael: or XXXXX
Kristina: Nope.
Michael: XXXXX
Kristina: Still no
Michael: XXXXX
Kristina: Nope.
Michael: and you're pulling up the account for [email protected]
Kristina: The customer doesn't have an email address.
Kristina: Miracles From Heaven renter doesn't have your email address.
Michael: then why would I receive a confirmation email
Kristina: Again, we will look into this and communicate also with gmail for any issues the email.
Michael: with the barcode 636952339
Kristina: I see that.
Michael: can I speak to someone with more authority please
Kristina: Michael, I already submiited the concern to them and as mentioned they will check on this one.
Michael: when can I expect a response from them?
Kristina: There are teams that we have to discuss the matter, please please give us time to resolve this.
Kristina: If you will have the same issue, just contact us back.
Michael: I would like to be contacted when it is resolved
Kristina: They will fix this concern within 5 to 7 business days.
Michael: and I can expect a response after 5-7 business days?
Kristina: I can take note of your email address.
Kristina: I can take note that you would like to be contacted.
Kristina: You can use this chat id # XXXXXXXX for reference.
Kristina: Is there anything else?
Michael: yes, I would like to be contacted as soon as possible
Kristina: I will take note of that Michael.
Kristina: Thank you for chatting with us at Redbox. Have a great day!
Kristina has disconnected.

Redbox put charge holds on my card for no reason. I called their customer service and spoke with a young male who was extremely sarcastic, and impatient. A couple of times he snickered and told me I needed to listen better. When I asked him a questions, he said he already answered it and refused to answer it again, then he told me to look it up myself on my Redbox accouterments and to check my email for receipts. Then he said 'you do know how to check your own email, don't you?' My blood was boiling y the end of this call, which should have been a simple call, where he explained the charges, that's all I wanted. I finally asked him what his name or ID was and he refused to give me either. After the call ended, I called Redbox and complained to another representative what happened. She took down my complaint, but she also seemed quite bored and unconcerned. I would NEVER NEVER NEVER rent from Redboz again. And neither should anyone else. Customer service is so important, a business can't survive without it and neither can a consumer, you will just be in for headaches.

I just looked at my bank statements and I saw a rental from Oakbrook Terrance and Im from chicago,I did not rent these movies
at that location,I do rent alot of redbox movies but only in the city of chicago,please decline the card number that they are using under my account.If you need any more details pertaining to this matter you can e-mail me at [email protected] or call me at 847-873-4765 Thank you

Joaquin Lopez

I have a 15 minute conversation today from the 3rd attempt at trying to get an unauthorized charge returned. I had an 82.00 charge pop up on my bank account and tried to dispute it without any luck. They told me the card had to be physically swiped (not true, they already have my information) couldn't give me a time stamp and wanted the bank to take care of it. Against my better judgement and already knowing the outcome i called my bank who verified that the charge was made against my account by Redbox and the bank paid it so Redbox is responsible. I again passed this information on to customer service at Redbox this morning. Here are the facts: Redbox will not do anything to help or refund. If i go to my bank and file a dispute i am out $50.00 for the filing. I also will not have my overdraft fees returned. I was "blocked" by the Facebook site at Redbox to add to the numerous complaints. They will not furnish you with a whole name to file a complaint for their rudeness. They will put you on hold to get you the corporate number only to come back and tell you it is not working and when you call yourself you will get the automated company "outerwall" and unless you know an extension and try to use operator you will be notified that the operator can not take your call and "buh-bye" seems like the only thing that got swiped was my money and i have no recourse but to cut my debit card and get a new one. Kudos Redbox! It took three years to trust you again but you DID get me! My whole conversation is on a 15 minute conversation. If anyone wants to file a class auction lawsuit then i am in! Saving the voice recorder and will only buy cheap movies from Wal-Mart bargain bin in the future. Better quality and mine forever. I won't be paying full price for previously viewed movies nor be "swiped" from again by Redbox!

Has anyone ever heard the #6 opinion when calling RedBox? "If you are blind or visually impaired, press #6." How many blind customers do they have to have that as an option? I don't even hear this option at a doctors office!

I subscribed to redbox instant three months ago, before the 1 month free trial was finished I asked to cancel my subscription. After contacting redbox multiple times and receiving no answer, I finally received an email stating that in order to cancel the subscription I would have to do so on their website. After following the necessary steps, the cancellation did not go through. Again I contacted redbox and finally received notification that my subscription would be cancelled. Fast-forward a few weeks and I received unauthorized charges on my banking account. I contacted redbox on this matter again, they were dismissive, evasive, and stated that they sent "non-existent" emails to me. The representative only stated that my subscription would "finally" be cancelled but nothing could be done with the charges. STAY AWAY these people are thieves and make their money through false charges on credit/debit cards. I hope netflix finally puts them out of business because this company stands for everything that is wrong with American business, corrupt, greedy, unscrupulous, and treat their customers with the utmost disrespect and contempt.

Rented and paid online for a Blu-ray movie. When I got to the box, it wasn't working. Called and got a credit. Now, weeks later, went to box to redeem credit, box still not working. Emailed to get credit extension (for some reason, they give you only 30 days to use the credit), and was told to use the credit at another box, they can't extend it. Yeah, so I'm driving all over the state to find another of their crappy, non-working boxes. Won't use them again, suggest to avoid similar problems you don't either.

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Like others I had been notified by email titled "don't forget your receipt".

RedBox has an online receipt-option--I did not receive a receipt last time, so called to get it,
but they had
no activity showing either and could not verify--they said wait for Technician to find dvd's
No charges/no contact, a month of no response.
Then the email "don't forget your receipt" with a list of charges for purchase of the entire rentals.
Manager on phone said are trying to "push" thru approx. $ 80.00 and
will continue to do so every Saturday--cause bank gave no permission.

Customer Care insisted that by law I had to give it to them last four digits of my bank-card
before we could talk either on the phone or in writing to headquarters.
Oh I just found the charges--$81.69--and "you cannot get a refund--even if you returned the dvds)
Wow!!!

Redbox is terrible. Rented movies and returned them and got charged $28!!!!! Overdraft charges on my account of $50. The rep wouldnt help at all and said the "system" said I didnt return it. She was ridiculous! Don't use redbox ever.

This has never happened to me but I've heard a lot of people say it has occurred with RedBox.I'm sorry this happened to you but be grateful you're getting a refund at all.