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RedBox

United States,
New York

Consumer complaints and reviews about RedBox

rcdrlemire Send email
 
May 16, 2019

unauthorized charge

Spoke with Johm, Badge ID# 101128236 on 5/15/19 @ 4:07 EST.
Transaction ID # 4456722015

2 Redbox movies were returned to the exact location they were rented at (18 hours later). Today I was charged for these rentals as they are not in their system as "returned".
Nono123 Send email
 
Feb 23, 2012

poor quality

Call the redbox customer service line 1-866-redbox3
the customer support team does offer help when itcomes to a movie that isnt working
Nono123 Send email
 
Feb 23, 2012

poor quality

I dont understand why you would threaten to leave a movie RENTAL company due to an unplayable disk. No matter what rental company you are going to go to, people dont know how to take care of movies sometimes and return them or send them back and dont tell anyone, therefore they are put back into circulation. There are over 24, 000 kiosks across the united states, do you honestly think therecould be people that go through the machine every second of the day and look for unplayable movies? take the 5 minutes and make a call to the cust support group. They shouldnt have to bend over backwards to keep you as a customer, infact you should be thankful there is a cheaper way to have entertainment!!!
Janet Franzone Send email
 
Feb 23, 2012

poor quality

I just rented the movie Brides Made and i am very upset because it's all scratched, and keep skipping scenes. This is not the first time I rented a movie from redbox that this problem occurred and i like the company do something about to keep me as a customer. My email is [email protected] or [email protected] Thank you so much for understanding. Janet Franzone.
Jaberwocky Send email
 
Feb 23, 2012

poor quality

redbox Customer Care

1.866.733.2693

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