I ordered a product on 26th November as a Christmas present - plenty of time for it to be delivered I thought. When after 2 weeks it had not arrived, I emailed asking them to send it asap with speedy delivery and that I would not be paying for this as they had already passed the expected delivery date. As I was heading home for the holidays, I became increasingly anxious when still a week before I was due to leave, it still had not arrived. Despite several emails and ATTEMPTED phone calls, I did not receive it in time for Christmas and hence requested a refund, as according to their terms and conditions, if the product had not been sent, I was entitled to all my money back. 3 months later, having exchanged further emails and threatened legal action, the item is still 'processing' and I am still £30 down. Thankfully, I opted out of monthly charge straight after buying which I am very glad about!
I've since bought the item from a shop in Cardiff which I should have done from the start! Will NEVER buy on the internet WITHOUT checking out info about a website first!

I agree entirely. Similar experience (amongst thousands of others). it was because of the problem of the product not arriving after a month and still 'processing' that I googled the company and then found out about the other scam. I immediately cancelled the subscription that I had not been aware I signed up for and called my Credit Card company (Visa). They are very helpful indeed. I only called to ask them to stop the subscription going through and to stop any other payments from this company. But they also refunded me the original cost of the product I ordered and have not received. I think as many people as possible should be warned - I see this has been going on for years! Crazy that they can get away with it.