Regency might make a decent product but their customer service is terrible. They do everything possible to ignore, stall, and deny any customer's warrranty claim. That starts with the Dealer and goes all the way to the top. Our Warmhearth cracked last year and the dealer ignored us (didn't even come to see it for himself) then without explanation dumped us on the distributer who also stalled. We had the crack inspected by a metallurgical engineer and he concluded it was improper design and possibly faulty steel. We sent a letter to the distributer and the company and a replacement insert mysteriously appeared out of nowhere and without explanation at the dealers. The dealer said he was responsible for getting the insert and we should just be satisfied. He would not come to see the job for pulling out the faulty insert and replacing it unless we acknowledged Regency would not pay his labor (in spite of our claim falling within the 5 year clause). Next he gave us a padded and outrageous bid to do the work. Regency has offered a paltry percent in "subsidized" labor coverage. I've never seen a company go to such extremes to avoid its own responsibilities and even attempt to keep their customers happy.