Account no 500002378686 – Wrong billing and mental harassment.

Dear Sir,
The above connection was taken in the name the undersigned and I was regularly paying all the bills in the past. Since the connectivity is not proper and also company has not fulfilled his promises which he made at the time of connection (Free Addidas Laptop bag with the connection), I had requested on Company’s customer care (Netcoonect) to close the connection immediately. After contacting customer care they told me to pay my dues. I paid my dues and again asked them to close my connection. Again I received the bill and when I contacted the customer care regarding closing of my connection again they told me to pay the bill. I again paid the bill but next month again I received bill. In spite of that I was getting bills and paid twice. But since I was not using the services, I stopped paying the bills raised by the company. Now, company’s consul has sent a notice for a demand of Rs. 1881 for which I am not liable to pay. Besides this, I am receiving the threats on my mobile that the police case has been registered and we have to come to Delhi for attending this with a lawyer to face all the consequences.
First of all, I failed to understand that monthly bill can be raised for maximum amount of RS.850/- and if the payment is not made till 8th the next month, connection automatically get closed. Then why the bill amount is extended to Rs. 1881 though the services was not rendered during the period.

From the above it is clearly visible that company is using gundas for the undue recovery even prior to exhausting internal avenues. It is not fair and also against natural justice which should be stopped immediately.

Under the circumstances I request you to extend your valuable guidance to deal with such chitting by the company.

Thanking You