I applied for a depository account with RelianceMoney on 12th of July 2007 and so for I have not got a luck to look at my own application (forget about getting the account number application has been rejected as per the records and the info which I got after bugging the customer support for hours and days).
Customer support takes around 30 mins to put me on to a representative to answer my queries and I have already called 4 or 5 times this week and get the following message no matter what you do.
"We will get back to you at the earliest. It may take max 24 hours"
The supervisor who spoke to me (couple of times) assured me that he will call me back in 1 hour. I did wait for many 1 hours but no luck.
Here are few queries posted via email :
QRC Number - 171976
QRC Number: 194802
QRC Number - 195055
QRC Number - 215525
reference number - 215526
QRC Number - 221350
Main branch of Bangalore:
Cunningham Road 201, West Minister, Cunningham Road, Bangalore - 560052 080-32979985 / 6 / 7 / 8.
Waste to call any of the numbers which they have mentioned on the website, they don't have my application details and no one knows who is responsible for my application. And they promise to get back to you in an hour again no idea where they go, (Please call them back if you have free calls ) I even refused to take the complaint numbers for the calls which I made to customer care (08039886000) as they didn't care for any of my complaints so far.
The person who collected my application at Rajajinagar webworld, Bangalore claims that it is not her responsibility to follow up on the application.
And lastly, there is no response for any mails sent to
[email protected]
One of the worst customer support ever seen in my life so far.
If any of you have a slightest idea who is responsible for resolving my account creation issue with reliance money, please do update me. Or tell me how I should be approaching consumer court for getting my money back.
