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Renault Bronkhorspruit

South Africa

Consumer complaints and reviews about Renault Bronkhorspruit

Lerato8301 Send email
 
Jan 7, 2019

Renault Kwid Service

000km, no one told me that when I bring the car for service I will have to pay an amount of R1900.On the 31st of December 2018, i called wanting to book the service, there was no response.I tried to do it online and they only responded on the 02nd of January that I should bring the car on the 3rd of January.No one bothered to tell me that the service will need to be paid for.I took it in the morning of the 3rd and dropped it off.Still no one told me this.When I went to take the car after the service, that's when I was given the quote.Really now?I feel this information should have been given to us by Adelaide which is the sales lady, when she sold us the vehicle.Hendriena is also to blame because she should have told me when i booked the car for service or when i dropped the car off.This is unprofessional, i am quite angry and sad about this.Now I am carless because of this.The car is still with the dealer because I don't have money to pay.It they told me when I bought the car, i would've saved for the service in December.I am frustrated and hurt by the way this dealership has treated me.Now I have to travel to work with public transport until end of January because of the dealership incompentency?I called on Friday, spoke to Hendrina and she said her manager will contact me with regards to this, Up to date, i am still waiting for that call

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