Good day,

I, Lee Ann Pontac would like to log an official complaint as I am very unhappy about the after sale service Renault has to offer.

I am a first time car owner and purchased a brand new Renault Kwid 2017 model on the 31st January 2017, I was very proud and advised all my friends and colleagues to purchase a Renault as I was that excited and impressed by the sales team.

On the 14 September 2017 I took my car to Renault Service Centre based in Stikland, Bellville as my car was due for its first 15 000km service in September 2017 however your service department failed to advise me that my exhaust was rusted, in addition I noted that the wiper blade was scratching the bonnet and has affected the paint, this is clearly a manufacturing fault of which no one has managed to resolve.

Again on the 27 February 2018 I took my car back to Renault Service Centre based in Stikland, Bellville as my handbrake light was constantly flickering and making a beeping sound, I was told that the cause of this noise is due to low brake fluid and front brake pads which needs to be replaced, how is that possible if the car is new and more importantly after the car was serviced 4 months prior.

The list of issues with this car keep on increasing and no one offers suitable solutions and NOTHING is covered as part of my service and warrant.

I’m being referred from pillar to post, no one has offered to do a FULL CHECK on my “new vehicle” and explain to be the items which will be covered by my service plan and warrant.
I am Calling them they wont even call me to keep me in the loop . i am driving without an exhaust ,they wont even get me a curtosy car i dealt with Theresa and even the Manager Imraan is ashes he jus messaged to say the dont have loan cars not even i will get you one . BAD POOR SERVICE Renault Stikland Service Centre will never buy anything from Renault every again i Want my money BACK.