I am angry with Renault. I bought a Renault Kwid in Jan 2018.
My cars engine seized ..16th Dec 2018. I went to a shop, parked in a parking where pavement in front. Pulled handbrake up car still moved slightly forward. Car bumper scrapped on pavement. I looked and saw no oil under car. Bumper only had slight scrapmarks on bottom.
I then drove off. No oil light came on to warn me if there was an oil leak. After driving two km the car made a funny noise and stalled. I tried restarting...nothing.
I called Brian to pls come help me. He looked under car and saw oil leaking from sump so assumped sump was cracked.
We took photos and after claim was put in realised there was no crack in sump. On claim form I stipulated (damage to vehicle) Engine? Sump? bumper. While towing I had bumped slightly into bakkie (who was towing me) I had to put in 2 claims.
It took 4 months to sort out my car. The Assessor sent my car to a panelbeater to fix bumper and sump. The car should have first gone to A Renault garage to check engine. I asked Rodel. They then sent it to Renault Dealer garage. The Renault Boksburg garage said warranty falls away because sump was changed. RENAULT refused to fix my engine. Pics are below of bearing cap lodged in engine. Bearing cap was not tauped at factory. Came loose while driving. Made a hole in block and lodged in Engine.
I had to get a mechanic to fix my engine. Cost me R45 000. He looked at old engine and said it was a Renault problem. The engine bearing cap had come loose and was lodged inside engine.
Pic of sump attached is pic Cournborne panelbeaters sent Rudi the Assessor. NO CRACK IN SUMP.
I RODE AWAY FROM SHOP AS THERE WAS ONLY SCRATCH ON bottom of BUMPER. I took pic of scratches on bumper. There is a bolt scratches stop at bolt. The REASON ENGINE SEIZED was bearing cap came off and made hole in block. Bearing cap lodged in engine. see pics. It was a factory fault. Bearing cap wasnt tauped.
I have recordings of Renault Garages saying this is a Renault factory fault and they NEED TO replace engine and give me back my warranty..more pics.
I have also approached Carte Blanche.
Wish I NEVER BOUGHT RENAULT. I pay R3600 a month. Also had a service plan which expires in Jan 2021. Service plan R12000. Car was standing for 10 months. Renault does NOT TAKE RESPONSIBILITY! They more interested in selling cars than the client.
This is LAST TIME I AM GIVING. RENAULT OPPORTUNITY TO ASSIST ME. If I am not assisted we will approach Ombudsman and media.
There many unhappy customers. Renault National CEO fired.
I have joined a whatsupp group demanding answers ad Renault cars are causing major problems.
There is recording attached where a lady opened a group on whatsupp and FB. She was silenced by Renault CEO giving her new Renault. She also said she has recording where Renault admits they make crap cars!!!!
Renault needs to fix my engine. This was a factory fault and not me driving away from first incident. I claimed for bumper damaged in claim 2. I have high definition pics and attached pic from Panel beater....sump was NOT CRACKED! When I asked Crouneborne for sump they said it thrown away. I am very very unhappy. Paying R3600. No warranty in engine. Engine I now have is 98 000 km. my engine had 20 000km. I will not be silenced like Renault silenced other clients. I am liasing with Carte Blanche. I am trying to resolve this now for 10 months.
1.
WhatsApp Chat with Collect your cars Renault
2.
https://www.facebook.com/280637738750/posts/10157121192033751/?sfnsn=mo&d=n&vh=e
3.
https://www.hellopeter.com/renault-south-africa/reviews/quit-buying-the-kwid-2339608
Regards
Emily
Brian O Connor claim
