Hi Dennisk1718, I wanted to reach out to you directly about your concerns with our retailer in the Washington, D.C. area. I’ve already contacted our customer service team and would like to get more details regarding your experience. Please email us at [email protected] so that we can further assist you. Thanks - Renewal by Andersen Corporate

I have spent the past 13 years trying to get Renewal By Andersen to
replace their defective windows. After after the first winter of 1999, it was obvious
that the windows leaked around the moving parts. It took multiple call and emails
to get them to finally recognize that this was a basic design flaw for which there was no fix. I have had taped windows for the past 13 years. Some years I had to put duct-tape in the windows.
I had also contacted Andersen Windows and also filed a complaint for which I received an Andersen Corporate Complaint Number in June, 2000!

In 2010, they offered to replace the windows with an upgraded window ans screen set along with a New Window Warranty.
Very Nice, .

Except the Local Installer, Window Place, knowing the market very well, refuses to supply pictures of the proposed exterior finish for submittal to Homeowners Association. Instead Renewal Corporate has proposed to repay my original ~7000.00 price of the install done in 1999. Except, the local installer mistakenly sent me an email indicating the price was ~13, 000.

I have just recently contacted the local installer with a potential solution, with no response. Typical of Window Place in Washington, D.C.
Do not be fooled by this bunch. They will screw you at every turn and then claim
ignorance.
BEWARE!!!

Below has been copied from the officfial website of RBA. At best, it is misleading. At worst, it is a deliberate lie. Let me explain.
RBA is both a manufacturer and a franchiser of privately owned franchises that sell and install their windows. As a manufacturer, they make replacement windows for their privately owned franchises as well as the thousands of Andersen (main company) retail outlets like Home Depot etc. The non franchise windows are wood with Fibrex (wood composite of vinyl and wood chips) claded to the exterior. The franchise windows are all Fibrex. RBA does not make patio doors. There is no such thing as a replacement patio door. Andersen (main company) makes the patio doors which are sold at all Andersen retail outlets as well as RBA franchises.
The Andersen retail outlet windows are named The Woodwright. They are stronger, more attractive and cost approximately half what the franchise costs. The reason for this huge price difference is simple: the franchises have protected noncompete territories while the regular retail outlets compete with many different entities.
I agree with your statement " they will screw you at every turn and then claim ignorance"
STAY AWAY FROM RBA FRANCHISES

Washington, DC- MD & VA Replacement Windows

Renewal by Andersen of Washington D.C., Maryland and Virginia is proud to serve the window replacement and patio door replacement needs of the Washington D.C.-Maryland - Northern Virginia area. We are the window replacement division of Andersen Windows, drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship.