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Shelby Mccrory Send email
 
Feb 23, 2012

Customer bigritry toward employee

I am an employee of Ruby Tuesday in Kokomo Indiania, i have been employed with the company for 2 years full time, i am a server and bartender. I take pride in working for ruby tuesday, i am a hard and honest employee, i have always treated my guests in the restuarant with respect and courtsey and giving the best service in their dining experience. But what i do i when i have regular guests on come in on a daily basis and drink alcohol in the bar area, who i have been waiiting on for over a year now with no problems, until one day last month the guests are at table 83 in the bar having their daily cocktails as they are already intoxicated when they come in, the gentleman comes in 2 to 3 times in a day has a beer and leaves, management and the employees know he has been drinking but still serve him anyway. On this day i had a former employee sitting at the bar eating lunch when she was finished she called her boyfriend who also was a former employee at the restaurant to pick her up, he arrives comes to the bar i greet him they are there 5 minutes and leave i know both of them. Here is the complaint: they are both of a different race (black) the other guest are white and are bigots especially the male. He calls me over to his table and tries to talk to me in his drunken stuper and tells me very rudely that he does not appriciate me letting those kind of people in this restuarant in front of him and his wife he yelled at me showed me disrespect, i explained to him anyone can come into to the restaurant no what matter what color they are and if they are dressed approprieately. so management did nothing to defend me as an employee and bartender. Management continues to let the couple come in and drink daily knowing he is intoxicated if he leaves the restaurant and gets in an accident he can sue ruby tuesday and the bartender serving him.. I refuse to server both of them since the incident last month, and know he wants to conplain to the general manager because i won't serve him and his wife. and neither will most of the bartenders or servers, he has also been very rude to another bartender a couple of months ago..why can't ruby tuesday management have their employee's back and eliminate the problem..
Peter Brockman Send email
 
Feb 23, 2012

Customer bigritry toward employee

With the experience and skills you say you have, would it be difficult to find another job? The fact is, if you serve alcohol, you are much more likely to hear that kind of language. It doesn't justify the customers' behavior, but bartenders complaining about drunk customers are like strippers complaining that customers stare at their boobs too much.

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