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Rogers

Canada,
New Brunswick

Consumer complaints and reviews about Rogers

StanDaurio Send email
 
Jul 19, 2014

Billing

Went over details of switch from Bell to all Rogers at Rogers store in Barrie 7 months ago; called Rogers and confirmed numbers for 1st-6th months, 7th-24th month, and 25th-36th month. Billing was fine for 6 months. In the 7th month, cable and internet charges were right on; but the home phone component was greater than the contract. Contacted Rogers by chat to explain that the promised 'bundle' discount was applied to cable and internet, but not to home phone. Chelsey at Rogers advised there was no bundle discount for home phone - got it for 6 months! Promised for at least the next 18 months! And worse, she said they keep no record of what the deals were when I singed up. Many would say 'you trusted Rogers! What were you thinking?' Yes I did, because I went through this in so much detail, had notes prepared by the phone store for each billing period, Rogers concurred. What could go wrong?

Anyway, no one can guarantee the Rates Rogers or its stores quote for multi time-step discounts. Don't believe the store, because Rogers won't honour any deals.

Stan
User930207 Send email
 
Apr 11, 2012

Internet

Rogers internet is never reliable, the speeds continuously vary between being absolutely terrible to being half moderate at best. Rogers is most definitely not up to date with the other companies such as bell. Sadly my parents fell into rogers preposterous excess of advertising and are now involved with a year or so contract with them which includes their tv, phone and internet services. The phone service is ok, the tv is absolutely terrible and is loaded with the propaganda of rogers false advertising, and the internet as I have mentioned is the absolute worst. When we were with bell (for phone and internet) we had hadly any problems at all, the internet was reliable almost all of the time, along with the wireless service in which I combined with my own personal router. We could stream live baseball on two computers with no problem whatsover, but with rogers we cannot have constant streaming for a single computer for more than 5 minutes. Our computers constantly lag when on the internet. Apprantly rogers has a set speed and ammount of data usage available per month (which never come close to their stated minimums in relevance to the speed.) I would not recommend rogers service for any cell phone, landline phone, tv, and especially their absolute dispicable letdown of what they refer to as "high speed internet."
User925223 Send email
 
Apr 11, 2012

Internet

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