I have only had my Cindy Crawford furniture since July 2016 and in the beginning the cushions were scratching our legs. I called and Rooms to Go sent out a repairman and he said "oh I know exactly what it is" and proceeded to unzip the cushions and separate the batting from the fabric. It was and still is the batting poking through the fabric!! I asked him how long I would have to do this and he said it would eventually wear down and be better. Well 1 1/2 years later it still is not any better. I hate this Cindy Crawford Colors Sofa and Loveseat, nobody should have to do this to be able to sit on their furniture! It is past the warranty so they won't even let me talk to a repairman! I will Never purchase any of Cindy Crawford's furniture again!!

The Cindy Crawford, Barton Springs modular sofa that I had delivered on July 25, 2015 has a serious manufacturer defect that can cause serious injury to a child or pet. My grand daughter's leg got caught this weekend while watching television in the coil mechanism of the recliners. Her leg would have been pulled down and crushed, had I not stopped the mechanism from advancing forward. I was not able to stop my ipad Air from falling through and as a result, it got crushed! Upon closer examination, I realized that the modular recliners have a 2' gap between them that allow for a child or pet's limb to fall through and cause serious or deadly injury. I am requesting, through this forum, for all who have purchased this piece of furniture to take precaution if you have children or pets in order to prevent a catastrophe.

Unfortunately there are several people that just want something for free or just want to complain, but there are many people that just want what we pay for. My husband and I purchased a sectional in Sept. I noticed that the couch wasn't looking as firm and full as the couch on the showroom floor, plus some of the stitching has popped in half and come unthread. I called and they sent a service tech to come look at the couch and possibly repair it and stuff sections of it. He didn't sit on the couch, feel the couch...he simply stood in our living room for a total of five minutes. He informed us he couldn't repair it so he would send his notes to customer service. I received a phone call from customer service informing me that per the service tech's notes the couch is at "standard" with just "normal wear and tear", and that the stitching being popped was "customer error" due to being rubbed along something. I was very displeased with both statements. When I purchase a couch, I would like for the couch to look like it's only five months old, not fifteen. Plus, don't tell me it was "customer error" when he didn't even take pictures of it. If it was dragged along something, wouldn't there be damage next to the stitching? Of course the service tech failed to mention that. I don't even have to have the couch replaced, but at least replace any bad foam or add some stuffing and fix the stitching. I don't feel this is too much to ask. This is the last purchase I will make with Rooms To Go after four years of furniture buying unless they make it right. Some friends purchased a couch from Haverty's with the same issues, and the service tech from Haverty's took pictures, and they admitted to it having bad foam and are replacing it. It seems to me that is how customer service should be.

We had the same problem with a couch we bought-- seemed like the foam was failing 1 month after using it- They sent a repairman out- he restuffed it-- another month same problem- This time he said something like furniture don;t last forever--REALLY- I don't think it should break down in 3 months. I showed him my 8 year old lazy boy recliner and he said see it's breaking down too--- It still looks good and is comfortable but it's 8 years old-- Poor quality with RTG furniture- Don't last for the warranty...