Submit a Complaint

Roomster.com

United States

Consumer complaints and reviews about Roomster.com

RH9 Send email
 
Jul 10, 2019

ROOMSTER = FRAUD

I have used roomster in the past and after PAYING was not able to log back into the account , they send an email saying that the account is on auto renewal but I cant get into the account via my EMAIL login , which is HOW it was set up... when I try to login it says I have to use FaceBook which is not how I signed up and I do not use FB for this. I have EMAILED them and CALLED and LEFT vm yet I get no reply and then I get charged and have to deal w/ my bank . I would not have used roomster again HOWEVER when you search google for roommate posting sites other sites with names not roomster come up but when you JOIN the site it links back to roomster. Its a SCAM . CONSUMER PROTECT complainst will now be filed ... BUYER BEWARE of roomster = SCAM . https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

ROOMSTER C/S
www.roomster.com
Head Office
285 West Broadway,
Suite 320
New York, NY 10013
United States
Customer Service
Email: [email protected]
Phone: 646-862-2841 (corporate)
nanettemarie Send email
 
Mar 28, 2019

Scam

Complete scam! Do not even sign up for a trail membership. I'm out $500. I have filed a complaint w/ the FBI Internet Crime Complaint Center (iC3 for Internet Fraud & Activity. DO NOT sign up for renting anything!
nanettemarie Send email
 
Mar 28, 2019

Scam!

I too was scammed out of $500! Best advice DO NOT sign-up for their service. If you have been scammed you can file a complaint with the FBI Internet Crime Complaint Center , IC3.
evad Send email
 
Mar 10, 2019

Roomster

There are people who rent rooms, that do not involve Roomster. They charge a finders fee. I don't need the extra expense. Total BS, I wish they would be shut down, I apply for a rental. They send me the link. I tell them , You just lost a good tenant.
chrish Send email
 
Dec 15, 2018

FRAUDULENT WEBSITE

Don't waste your time or money. None of the ads for rooms are real. They are all fake. I tried to contact several people that advertised rooms, but most of them responded by referring me to a link for Roomster's homepage. Or I would receive an email from somebody asking me if I was interested in a room, but when I responded back to them they never responded back to me. It took me a full day to figure out that their entire site is based on fake ads for rooms that don't exist. It's a scam designed to take your money and give you nothing in return.

I reported them to the FCC and PUC. Hopefully the will be shutdown and thrown in jail.
[email protected] Send email
 
Aug 13, 2018

Fake craigslist ads from roomster

I was foolish to reply to a "room for rent" craigslist ad that did not have a phone number.
I sent an email message to the anonymous craigslist email address displayed on the ad, where I included my phone number.
It turns out it was roomster spam, and I start getting spam SMS messages on my phone to register on their website.
[email protected] Send email
 
Aug 13, 2018

Fake craigslist ads from roomster

I was foolish to reply to a room for rent ad on craigslist that did not have any phone number.
I sent my phone number on a email message. It turns out the ad was roomster spam.
I start getting spam SMS messages from roomster to register on their website.
If a craigslist ad does not have a phone number it's a red flag.
Shirom Send email
 
Jun 11, 2018

Total fraud

Total Fraud! Stay away from them. Don't gave them any account information. I never received any email from them regarding the receipt and deductions, yet they upgrade my trial to one month subscription and charged me accordingly
hslevy Send email
 
May 11, 2018

Scam! Awful Customer Service

This website is a total scam! They do not tell you that they are going to charge your account after you subscription ends!

Their customer service is terrible, and there is no possible way to speak to an actual person.

On top of that, they spam you like crazy!

Please use another website!!
TinaAbdul Send email
 
May 11, 2018

Bullshit, Fraudulent & Waste

Roomster is big scam. They are wasting both ppls money and time. Stupid creators of this site are ruthless criminals. They are blinded by the money, I don't understand why their site is still running and valid after all these deception of innocent people. If I had the power I would have immediately banned their website and charged them for all the fraudulent activity happening and happened.

Shame on them for running such a site, the money that they earn through this type of activity is poison to them.
TinaAbdul Send email
 
May 11, 2018

Bullshit, Fraudulent & Waste

Roomster is big scam. They are wasting both ppls money and time. Stupid creators of this site are ruthless humans. They are blinded by the money I don't understand why their site is still running and valid after all these deception of innocent people. If I had the power I would have immediately banned their website and charged them of all the fraudulent activity. Shame on those running this site, the money that they earn through this type of activity is poison to them.
Tamara315 Send email
 
Apr 26, 2018

Dumb dumb dumb

To Whom it May Concern,

I am quite discouraged and offended with your site/app roomster.com. The only people who can partake in roomster.com is people with facebook accounts. What do you do if you don't have a facebook account? It legit is discriminatory and will only be a matter of time before your poorly thought out website/app is sued. If not that, the idea alone cuts out half of the potential customer base and is solumly because we don't have a facebook account. Stupid, stupid, wow, wow, HAAAAH..stupid! Expenential growth is very much limited there geniuses.

From the start now, I have no further interest in ever using roomster.com. It is offensive, discouraging, an immediate insult and turn off. The lack of respect I have only ensures my decision to not trust or ever use such a ill planned, poorly developed and limiting site like yours. Not to mention that it is super sketchy. Scamming people with a sense of security because it is connected through facebook is false advertisement, a lawsuit waiting to happen and did I mention incredibly dumb? Where's the accredited proof of security? What's being used to back up the screening to prove the person is in fact a human. Facebook doesn't have the best reputation with providing and ensuring solid, trusted or acredited security for all users and their information. Nor for verifying and guaranteeing a person is real or a robot. Facebook does not have anyone's security in mind, in fact, it's the opposite. All they are concerned about is how to make more money, which is one of the many sketchy factors about facebook. The facts are obvious and it does not take a genius to see it. I mean come onnn, they have open ongoing lawsuits right now and have a handful of class action lawsuits filed against them, all closed and ending in a loss for legit and practical reasons! I suggest rethinking/redeveloping your biased, discriminating, misleading, superficial, set up to fail, potential law suite, of an enrolling/registering process before it's too late and just a waste of time and money. Who knows?.. it may already be too late.
Tamara315 Send email
 
Apr 26, 2018

Dumb dumb dumb

To Whom it May Concern,

I am quite discouraged and offended with your site/app roomster.com. The only people who can partake in roomster.com is people with facebook accounts. What do you do if you don't have a facebook account? It legit is discriminatory and will only be a matter of time before your poorly thought out website/app is sued. If not that, the idea alone cuts out half of the potential customer base and is solumly because we don't have a facebook account. Stupid, stupid, wow, wow, HAAAAH..stupid! Expenential growth is very much limited there geniuses.

From the start now, I have no further interest in ever using roomster.com. It is offensive, discouraging, an immediate insult and turn off. The lack of respect I have only ensures my decision to not trust or ever use such a ill planned, poorly developed and limiting site like yours. Not to mention that it is super sketchy. Scamming people with a sense of security because it is connected through facebook is false advertisement, a lawsuit waiting to happen and did I mention incredibly dumb? Where's the accredited proof of security? What's being used to back up the screening to prove the person is in fact a human. Facebook doesn't have the best reputation with providing and ensuring solid, trusted or acredited security for all users and their information. Nor for verifying and guaranteeing a person is real or a robot. Facebook does not have anyone's security in mind, in fact, it's the opposite. All they are concerned about is how to make more money, which is one of the many sketchy factors about facebook. The facts are obvious and it does not take a genius to see it. I mean come onnn, they have open ongoing lawsuits right now and have a handful of class action lawsuits filed against them, all closed and ending in a loss for legit and practical reasons! I suggest rethinking/redeveloping your biased, discriminating, misleading, superficial, set up to fail, potential law suite, of an enrolling/registering process before it's too late and just a waste of time and money. Who knows?.. it may already be too late.
sevillecipress Send email
 
Feb 7, 2018

Roomster

Roomster representatives will hijack Craigslist ads and then send repliers to sign up for their website instead of sending real information about the listing. At least advertise your own listings to draw in customers instead of copying/stealing other peoples' ads!
Jbyron Send email
 
Dec 21, 2017

A TOTAL SCAM!!!

Do you like wasting your time and money? Well, roomster is the app for you because it takes care of both of those things!

Apple: PLEASE look into these reviews. Many of them read like bots, not people. It's important for the app stores credibility to weed out fake reviews. It's certainly suspect that reviews are largely either one star or 5 stars with very little in between.

Let me tell you what this app is really like: you get messages from people who aren't in your price range, people who aren't in your area, people who don't match preferences (private bath etc.). In two months of having this ridiculous app I don't think I had a single meaningful interaction with anyone.

Instead, I ended up getting messages from people that aren't candidates and I end up messaging people who never write back. This is either because they are profiles who have not upgraded, they are old profiles or they are fake profiles. This app is a waste of time and money.

Which brings me to my next point. The only thing I got from the dumb app was a severe headache. The app is misleading and leads its customers to believe that the subscription has ended. Under billing is says there are no future billing dates. However, watch closely because there ARE future billing dates and getting a refund is a total joke. Try calling their offices and you get a recorded message that says communicate through the app then hangs up on you.

It is my personal opinion that this company's survival depends on people being charged for something they didn't want. It's not a sustainable model because eventually people will figure this out. However, until then I passionately urge to you avoid this app at all cost...unless of course you like wasting your time and money!
Mr.shelman Send email
 
Sep 24, 2017

Roomster is a scam app

These people have so many fake dream home adverts in other pages such as Craigslist that all prompt you to subscribe to this app in order to communicate with them. Most of the adverts in this app are also fake or scam. The problem with their business is not automatic renewal as this is clearly mentioned and you may cancel auto subscription, but the issue is huge volum of scam attempts done in their app. Most of the good looking adverts are fake or scam. Moreover, the way these people get you to this app is also deceitfully. Just beware and don’t throw out your money.
Mr.shelman Send email
 
Sep 24, 2017

Scam

These people have so many fake dream home adverts in other pages such as Craigslist that all prompt you to subscribe to this app in order to communicate with them. Most of the adverts in this app are also fake or scam. The problem with their business is not automatic renewal as this is clearly mentioned and you may cancel auto subscription, but the issue is huge volum of scam attempts done in their app. Most of the good looking adverts are fake or scam. Moreover, the way these people get you to this app is also deceitfully. Just beware and don’t throw out your money.
beachlax Send email
 
Sep 22, 2017

They Scammed Me

I feel like an idiot for not looking at reviews for this site sooner. Their practices to get people to sign up are nothing but frauds posting fake rooms on Craigslist that look appealing, but when you try to contact the owner they always tell you to "apply here" or "sign up here", then when I did the property wasn't even there and the supposed owners never responded to any more of my messages. And on top of that I'll get all these email notifications that people have messaged me and half the time those aren't even real either! And on the chance I actually see anything I'd be interested in renting, a majority of time I'll send a message out to owners and they don't even respond.
tomcat711 Send email
 
Sep 19, 2017

Scam

This app provides confusing instructions regarding the trial period and the automatic $45 charge that follows immediately after. They are intentionally confusing in their presentation of how to avoid the charge. They imply if you delete your account, you will not be required to pay said fee, BUT when you try to do this it says you are unable to delete account until membership has concluded. After the fact, I realized they outline these fine points in the small print, but it's their approach that is misleading, shady and bad business practice. I will go out of my way to deter my many college-aged and young professional friends from ever using this app or service.
capitolhim Send email
 
Aug 20, 2017

Roomster

My daughter has just been scammed out of $1200 using Roomster
Lizstoryteller Send email
 
Jul 10, 2017

RoomSter.com

It's a scam
xoxbish Send email
 
Jun 17, 2017

Worst site ever

First of all, it forces you to use your Facebook. Secondly, it only lets you respond to messages if you upgrade. So, upon seeing that I had messaged with someone who seemed decent, I did the five dollar trial for a few days. What they don't tell you is that they charge you, without confirming permission for this or reminding you that your account trial expires, renew the plan for twenty-five dollars. They also make it impossible to cancel your subscription with them. The shitty help center tells you to just 'do it through your PayPal' despite the fact that there's a link through the settings on the site. Furthermore, since this was the day it billed, when I asked for a refund since I was trying to cancel my subscription I never agreed to, the customer service just sent back rude replies.
mbauer Send email
 
Jun 17, 2017

Avoid Roomster

I joined roomster as I wanted to expand my reach for prospects to rent out my room beyond my Craigslist listing. I paid the roomster fee which gave me access to a page where you can search for individuals looking for a room. This page offers various filters such as location, minimum rent, male/female, etc. Sounds all good right? Well after having spent hours finding over 30 prospects and sending each a "chat" e-mail, I did not receive a single response from anyone - black hole? So I contacted their Support e-mail hotline outlining the situation. I was curious if a) nobody was interested in my room who matched the exact search criteria, b) if the roomster tool simply did not work, c) unless the recipient paid the fees they would not be able to link back to my room offering page. Support hotline response would not comment on c) but simply said they cannot force individuals to respond back. Well true, but after reading the various reviews on this site it is clear c) applies. This is a useless site and I suggest you do not waist your $$. I guess all we are left with is Craigslist which at least is honest.
felicity Send email
 
May 1, 2017

Roomster

I have wasted SO much of my time and energy tonight just TRYING to get Roomster to work. First of all, I cant find the posting that people keep sending me. I would click on the link, it would ask me to Re-loggin through Facebook, I would, and then it would just bring up random postings, not the one for the link. Then, I spent time trying to re-message the people who i was contacting, only to get the SAME exact message. Finally, I googled to figure out what I was doing wrong only to figure out its a scam. Luckily thanks to the other reviews, I didn't spend the money. I think bc it's linking through Facebook they are very happy with getting all of that information. I went into Facebook and had it delete that app from my account and then actually deleted Roomster. I'm REALLY upset, bc some of the posts that I replied to sounded really awesome and I actually wanted to live with those people. Screw you Roomster for getting my hopes up and WASTING my time!!!! I'm convinced its all fake. And, if you scroll down here you can see that they clearly have people in foreign countries making up positive posts.
betsyhaas Send email
 
Apr 6, 2017

Don't use Roomster

I signed up for roomster as an option to find a room. I paid the fee for 5 days. I just learned today that they deducted for the next month. I tried to call and there was a message saying I must go to the web site. I finally found how to ask for a refund. I was willing to pay for 5 days but not aware that they would just deduct a fee. I' very unhappy with this company and didn't get anything better than what is on craigslist.net

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    KFC BHP TANJONG MALIM - MENU TIDAK SAMA SEPERTI ORDER
    saya membuat pesanan set sawadee 9 pcs melalui drive...
    POS LAJU - barang entah kemana
    barang belum sampai last update 14.10.2019 ERA605199973MY
    Poslaju Bintulu - Item not updated
    I don't know where is my package. It saying that item...
    Coco hotels - Charged for room I did not occupy
    I was charged for a day I did not occupy a room
    CRYSTALENS - Chrystalens
    Same story. Im 2016 had it implanted. My vision is now...
    microsoft*store msbill.info wa - MS OneDrive
    Monthly charge cancelled years ago, but keeps on charging....
    christie Premium Crackers - Changing taste and texture
    What have you done to your wonderful crackers? They have...
    gotv - missing and cracking channels
    please important channels to my kids and I have not been...
    Raji Abayomi - missing and cracking channels
    please important channels to my kids and I have not been...
    Poslaju - PARCEL STUCK IN KLIA
    My parcel stuck in KLIA. last movement was consignment...

    Recently Updated Complaints

    KFC BHP TANJONG MALIM - MENU TIDAK SAMA SEPERTI ORDER
    saya membuat pesanan set sawadee 9 pcs melalui drive...
    POS LAJU - barang entah kemana
    barang belum sampai last update 14.10.2019 ERA605199973MY
    Poslaju Bintulu - Item not updated
    I don't know where is my package. It saying that item...
    Coco hotels - Charged for room I did not occupy
    I was charged for a day I did not occupy a room
    CRYSTALENS - Chrystalens
    Same story. Im 2016 had it implanted. My vision is now...
    microsoft*store msbill.info wa - MS OneDrive
    Monthly charge cancelled years ago, but keeps on charging....
    christie Premium Crackers - Changing taste and texture
    What have you done to your wonderful crackers? They have...
    gotv - missing and cracking channels
    please important channels to my kids and I have not been...
    Raji Abayomi - missing and cracking channels
    please important channels to my kids and I have not been...
    Poslaju - PARCEL STUCK IN KLIA
    My parcel stuck in KLIA. last movement was consignment...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username