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Roomster.com

United States,
New York

Consumer complaints and reviews about Roomster.com

Schoolgirl22 Send email
 
Feb 23, 2012

Unsuspecting customers will incur a $30 automatic renewal fee

I signed in on day 3 of my subscription planning to cancel. When I logged in to find out you had already charged me for 30 more days. Looking at the terms, I was about 3 hours later than 72 hour cut off, all because I didn't get to take care of my personal computing needs in time to cancel before it was automatically renewed. I am a medical student traveling for rotations- I do not have access to a computer to take care of personal matters during the day while I am in clinic. The moment I got home, I tried to take care of this only to see I had already been charged. I have been recommending their site to my peers who also need to travel for rotations. I will no longer do this, and I am going to inform those that I have recommended the site to about your ruthless attitude toward customers. The website is designed to charge unsuspecting consumers for additional memberships and it works because no one ever reads the fine print. This is borderline fraudulent and most certainly unethical. I have their your customer service department to be very rude and short with their responses. Do not use this site!
Hawk73d Send email
 
Feb 23, 2012

Unsuspecting customers will incur a $30 automatic renewal fee

I called the phone number listed for this company because of the problems connecting to the website and logging in,
and a lady answered with a loud "Hello". So I thought I may have had the wrong number. Is this a company run out of someone's garage or something?
Ahardy57 Send email
 
Feb 23, 2012

SCAM!!! BEWARE

Stefan_NY, I also am interested in making a media complaint about roomster scam. I foyu are interested respond to this post.
Stefan_NY Send email
 
Feb 23, 2012

SCAM!!! BEWARE

I could not agree more.
Signed up for a 3-day trial - they charged me for 2 whole month in addition.
One more thing is that the small size of the window were you can read the "terms of use" is so small that they make it hard to read.
The website did not help at all ... I did not even get a single useful contact there.
I talked to one person who I contacted on this website for seeing an apartment - we even made an appointment - but I never got the address - so probably all fake.

I can't believe it is possible to run a business having the concept of tricking people in the USA. In my home country this type of thing is impossible for me to imagine. But complaining here probably does not really help. Anyone who wants to go to the media with it? I just can't accept that these people earn money in such a mean way.
I HATE ROOMSTER Send email
 
Feb 23, 2012

SCAM!!! BEWARE

I noticed that the complaints on this site re: Roomster.com are old. But everything that is said about it is TRUE. This site is a SCAM. I signed up for a 3 day trial for $5 but was charged $5 and $29s for the monthly renewal WHICH I NEVER ORDERED. It is unethical to charge someone's credit card for a subscription they never asked for. Plus, all the apartments I inquired seem sketchy: on two occasions, I was exchanging emails with the "roomsters" who had a share. When I responded, expressed my interest and asked for a time to meet I RECEIVED NO ANSWER back. Their introduction emails all sound the same and all had expressed interest in renting out the apartment to me. Are the folks at Roomster.com sending these emails with bogus shares???????????? So far, it seems to be the case. SHAME ON YOU.
Giboni Send email
 
Feb 23, 2012

SCAM!!! BEWARE

Everything above is true plus more. I have a 9 bedroom Loft and have to keep the rooms occupied. Penthouse is not cheap. Not once have I found a Flat mate on Roomster. They "Roomsteroid" person;s Spam CG List all the time trying to draw victims to their site. Not only do they send FAKE emails to Renters they send FAKE emails to Rentees looking for a room. They do this to encourage you to become a premium member. Name ought to be changed to Scamster.

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