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Rushcard

United States,
Ohio

Consumer complaints and reviews about Rushcard

Lgipson Send email
 
Sep 23, 2017

The service is horrible

They for one have a pending charge for 602.89 for over 8 day that had be refunded within the first 24hrs. Then I call a rude woman spoke of me and then I hung up on me when I asked for a Sup. I been with the since 2013 and this was the most unprofessional and unproductive can ever I know I was on the phone for over 30 min for no reason then to be hung up on I can say when I get my money back I cancelling this service an I am going to tell everyone I know to do the same I can go get an ace card and still get paid early!!!
Michael Harris Send email
 
Aug 8, 2017

Unauthorized Withdraws

I HAD BEEN A FAITHFUL CUSTOMER FOR MORE THAN SIX YEARS. AND THIS COMPANY RUSHCARD WAS A GOOD COMPANY AS FOR AS RESPONDING TO ISSUES. BUT AS OF LATE THEIR JUST HORRENDOUS AND HAS LOST THAT INTEGRITY I SENSED THEY HAD WHEN I FIRST JOINED. A YEAR AGO TODAY I HAD AN ISSUE WITH UNAUTHORIZED WITHDRAWALS AND THE ISSUE WAS RECTIFIED. THEY CANCELLED THE ACCOUNT CLOSED IT OUT AND PUT MY FUNDS BACK ON MY ACCOUNT. BUT HERE WE ARE AGO TO THE VERY DAY AND IT TAKES MORE THAN TWO HOURS BEFORE I GOT TO A LIVE PERSON AND WHEN I DID I EXPLAIN WHAT I MENTIONED EARLY HERE IN THIS PASSAGE AND SHE QUESTIONS ME AS IF IM THE CULPRIT WHEN I TELL HER HOW CAN THIS SAME COMPANY BE ACCESSING MY FUNDS WHEN YOU GUYS CLOSED THAT ACCOUNT AND THE. REFUNDED MY FUNDS. SO NOW IF THEIR ACCESSING MY ACCOUNT THEN I NOW FEEL ITS INTERNAL FROM YOU GUYS. I MEAN YOU CLOSED THE ACCOUNT AND NOW AN EXACT YEAR TODATE APART IT OCCURS AGAIN,, AND THESE UNLAWFUL UNAUTHORIZED WITHDRAWALS AFFECTS MANY PARTSOF MY LIFE. SHE DID FINALLY SEND ME THE DISPUTE CLAIM FORM I FILLED IT OUT AND RETURNED IT VIA FAX AND NOW THEY WANT MORE INFORMATION BUT THAT INFORMATION IS EXACTLY WHAT I HAVE SENT THEM. THEY DID SALE IT TO GREENDOT CORPORATION AND THEY CAN GIVE A DAMN ABOUT US. I WILL NEVER RECOMMEND THEM TO ANYONE IN FACT THOSE I DID HAVE JOIN HAVE SINCE CANCELLED THEIR ACCOUNTS CLOSED THEM OUT AND WITHDREW THEIR MONIES. THIS IS VERY SAD AND FRUSTRATING FOR MYSELF AND MY FAMILY. THEY HAVE JUST TOOK STOLEN MORE THAN FOUR HUNDRED DOLLARS. I AM VERY TIRED AND SPOKE OUT ON MANY SITES AS THE BBB IN HOPE OF SOME TYPE OF RAMIFICATIONS. RUSHCARD AND RUSSELL SIMMONS AND GREENDOT CORPORATION YOU GUYS SHOULD BE ASHAMED OF YOURSELVES,, I MEAN DO YOU KNOW HOW MUCH WE COUNT EVERY DIME AND EVER DIME IS ACCOUNTED FOR !?!?










Michael Harris,,
A Very Disappointed Former Customer.. .
smartzlee Send email
 
Jul 17, 2017

Refused to return my money

At the end of June 2017 my card was lost to an ATM malfunction. Upon calling and speaking with a representative I had rush card send me a replacement card. After specifically telling the representative that standard shipping would be fine because i did not want to pay the $30 expedited fee. The representative said that since it was my first replacement he would use his "employee discount" to waive the $30 fee. However, when i checked my account balance i realized that i had indeed been charged a $30 card expedited fee. A fact that was confirmed by an "account representative", after insisting that they COULD not refund my money because of the type of fee. I asked to speak with a supervisor, at which point i was told the previsous representative would be reprimanded. I informed the young lady that that was NOT good enough and I wanted my money back. At which point i asked for a supervisor because it was an error on their end. After conferring with a manager the Rep advised me they would forward the call for review and i would have a response from them within 24-48 hours. I waited a week and when there was no response i contacted Rushcard again (1 week 2 calls in)...only to be told the SAME thing, the call would be forwarded for review etc. Again, i gave them a week and when there was still no progress contacted Rushcard again (2 weeks 3 phone calls no progress). Upon speaking with a supervisor i was informed that the charge was indeed an error on the part of Rushcard and that my account would be credited within 24-48 hours. I gave them a few extra days but when at the end of the week the fee still hadn't been credited I contacted Rushcard again (week 3 4th call) and asked to speak with a supervisor. the supervisor confirmed what the previous agent had said and PROMISED the reversal would be completed within 24-48 hours. I am now on the phone with RushCard (week 4 5th call) for the fifth time about this issue. I am very disappointed in Rushcard. I was hesitant about using the service because of the the issues in the news last year. However because there are people {i work with directly} who swear by the service and because i needed a safe, reliable, fast and convenient way to transfer money between my households, i choose to use your service. Nonetheless, I refuse to use it again until this issue is resolved amicably. I am VERY disappointed because up until this point I was quite impressed with Rushcard.
ddancer Send email
 
Jun 29, 2017

UNAUTHORIZED TRANSACTION

THIS COMPANY TOOK MY MONEY WITHOUT BEING AUTHORIZED TO DO SO. I SPOKE WITH A MAN YESTERDAY 6/28/2017 AND I EXPLAINED THE SITUATION. HE GAVE ME A FAX NUMBER FOR RUSH CARD DISPUTES (1-866-506-6329). i FAXED MY PROOF OVER AND WHEN I CHECKED MY CARD TODAY, RUSH CARD DISPENSED MY MONEY ($21.00). I AM VERY VERY VERY DISAPPOINTED WITH RUSH CARD. I HAVE BEEN A MEMBER SINCE 2009 AND TO HAVE THIS DONE I AM VERY IRRITATED AND DISAPPOINTED. I WANT MY MONEY BACK. I PLAN ON PRESSING CHARGES ON BOTH SIDES IF I DON'T GET MY MONEY BACK. IT MAY BE A SMALL AMOUNT, BUT ITS MY MONEY THAT I WORKED FOR AND I WANT IT BACK.

VERY VERY VERY DISPLEASED AND DISAPPOINTED CUSTOMER

DANIELLE DANCER

Ultra Sugarloaf
1480 Lawrenceville Hwy
Lawerenceville , GA 30044
(770) 676-7222

Emissions Testing
Starting @
$15

DANIELLE DANCER
GA 92804
06/28/2017 3:33 AM

Shine It Club $20 $20.00
Tax $0.00
------------
Total $20.00

Payment: Visa ending in 7539
Next Billing Date: 07/28/2017

Thank You
for your
continued business!!!
Supercat12 Send email
 
Jun 29, 2017

Never Returned my FUNDS

On 6/1 /2017 I Requested for RUSH CARD to process my Mortgage payment of 300.00!!! WHY DID I EVER DO THIS!???? This was my very first mortgage payment and I didn't know or realize that my Mortgage company did NOT accept PARTIAL Payments...So the mortgage company rejected the money.. The emailed me a confirmation and letter advising they RETURNED the funds back to UNI RUSH/PAYMENT DEPARTMENT.. Upon calling RUSH CARD I spoke to 5 different people all foreigners, They gave me the absolute RUN AROUND!!!! Told me to fill out a dispute form, email the mortgage letter, etc...i did Everything they asked me to do!!! My 6th call was today 6/28 because they assured me that on or before 6/28 my $$$ will be refunded!!! Well GUESS WHAT IT'S STILL NOT THERE!!! THIS COMPANY IS HORRIBLE!!!! NEVER EVER WILL I USE RUSH CARD FOR ANYTHING!! I'M SHUTTING THEM DOWN...CONSULTING A LAWYER!!!! MY MORTGAGE PAYMENT IS LATE BECAUSE OF THEM AND THEY COMPANY SHOULD BE SET A BLAZE!!!!!!!! I'M STILL WAITING FOR MY 300.00 REFUND!!!!!
Davila2484 Send email
 
Jun 26, 2017

Rush card

I got my rush card locked due to suspicious activity on 2014. I've been calling and sending my info to the company like asked to with no results. They keep saying I will receive a check in the mail but never do. I'm tried of dealing with them about this situation. Can somebody please direct me to a good lawyer or had somebody had this problem solved already... need help ASAP!!!
TRINAM2 Send email
 
May 5, 2017

RELEASING FUNDS

I BEEN WITH THIS WORTHLESS COMPANY SINCE 2012 WELL I TRYED PAYING A BILL HOWEVER IT WAS DECLINED THE COMPANY FAXED OVER A AUTHORZATION FORM MAY 2, 2017 ITS MAY 5,2017 STILL HAVE NOT RECIEVE MY MONEY I GET SO SICK OF SPEAKING WITH SOMEONE CANT SPEAK ENGLISH WOORST THAN THAT THEY CAN NEVER TELL U ANYTHING I ADVISE ANYONE PLEASE DO NOT TRUST RUSH CARD I HAVE A BAD TASTE N MY MOUTH AND SOON AS I OPEN ANOTHER ACCOUNT THIS WILL BE GONE RUSSELL SIMMONS U NEED TO DO BETTER BY YOUR CUSTOMERS ALL I HEAR IS THE BACK OFFICE HASNT PROCES YOUR REFUND SAD SO SAD WHEN THE MERCHANT HAS RELEASE THE AUTHORZATIO FORM. THEY HAVE NO CONCERN FOR PEOPLE I WISH SOMEONE FROM BACK OFFICE CONTACT ME THEY CAUSE ME TO HAVE MY LIGHT DISCONNETD DUE TO THEM NOT RELEASING MY FUNDS AND STILL DO NOT HAVE MY FUNDS BUT I WILL BE CONTACTING SOMEONE HIGHER IF IT MEANT RUSSELL SIMMONS HIMSELF ITS PATHETIC TO CUSTOMERS THAT U HAVE YOUR STUFF TURNED OFF BECAUSE OF NO SPEAKING ENGLISH U CANT UNDERSTAND I HAVE LOST ALL FAITH HOW WOULD U FEEL IF THIS WERE YOU HAD THIS PROBLEM RUSSELL SIMMONS
Tstoree3 Send email
 
Apr 29, 2017

Refund from RushCard Bill Pay

Hi...I've been a member of RushCard since like 2004. Very long time. I have a regular bank account, but I decided to use Rush to separate my tax refund from my paycheck which goes to my regular bank account. Well, I decided to use Rushcard's bill payment for a bill on 3/27/17 where I needed to make a huge payment of $900. It was suppose to reach the payee on 3/31/17. This is my first time using the bill pay program and completely forgot that the company where I was sending the payment doesn't except checks! This is where everything starts going bad. The creditor sent me the check instead of sending it back to Rush. So, I called Rush on 4/13/17 trying to see what I need to do. These customer service reps are the worse. First of all, I can barely understand what they are saying on the phone. They're going to tell me to cash the check thru Ingo, which I knew was wrong cause the check was made out to the payee. Then they tell me that if the payee stamped the check I wouldn't be able to get my money back! I know that's a lie. I called the 3rd Party Bill pay bank that they use and they told me exactly what I needed to do. I mailed the check to the bill processor and immediately received an email stating that they processed my refund and that RushCard is taking over and I should receive my refund within 2-3 business days. Ok, on the 4th business day, 4/27/17, I called Rush and the csr stated that it takes 5-7 business days. Yesterday was the 8th business day and I'm getting frustrated. No one ever has an answer when I call there. All I can think of is that first csr I spoke with the first time saying I couldn't get my money back. I've been with Rush 13 years, and after this is settled, I'm gone. This is ridiculous. Its been a month since I made that payment. Worst mistake ever using rush to handle my business! If I don't get anything within 2 weeks, I'm going to consult a lawyer.
dfernandes Send email
 
Mar 1, 2017

rushcard disputes issue

my name is donna fernandes anhave been with rushcard since 2011 on nov 30 2016 i ordered some xmas gifts online from a merchant that sells through i offer an payed them with my rushcard they never sent my items i filed dispute with rush an waited 3 months for them to finish investergateing the issue i called today feb 28 2017 cause they said theywould have a ans an they will not refund my money i cant believe i am being treated this way im done with them lawyer time ive had money come up missing an they would say i had to have spent it.
Honestyisbest Send email
 
Feb 24, 2017

Rush Card

I've been a customer since 2014 and this year was my first time using the direct deposit feature for my tax return. That was a mistake. My ID expired on my birthday, in January, and I'm awaiting the arrival, via USPS, of my replacement. They require a state photo ID to approve the post to my account since it's in excess of 10,000. All I have is a photocopy of the expired ID card because it was surrendered at my local DMV and I have the receipt from their office to go with it. Three days back and forth with agents about this.. I have had arrangements to pay the down payment on a home and today is the deadline. Very inconvenient and inconsiderate.
Yogi35 Send email
 
Aug 19, 2016

They blocked old card never received new card

Hello, I have rushcard direct deposit, and my old card is due to expire 8/2016. I emailed my new address and I never received my new card. I went to check my card on 8/19/16 because I'm due to get paid on 8/23/16 and it shows me as having the new card not activated so they blocked it. What kind of foolishness is this. I have bills and need my money. They have know customer service representative. Does anyone know who I can call and complain about this issue too. This is the worst company and once I get my money I'm done with rushcard. So pissed right now..😡😡
Tbirch1 Send email
 
Jul 28, 2016

Not able to access funds

Got my direct deposit on my card but when i went to get gas this morning my card declined for insufficient funds called customer service the audomated service gave me a balance well over the amount i was trying to pay tried to speak with someone and keep getting hung up on terrible service
Subgirl1001 Send email
 
Jun 14, 2016

Loaded my Card

I loaded my card today with funds today and 1 hour later I was going to pay a bill and quess what? My darn money is not there. Called the CS and this no speaking English dude quickly tell me that the system is being updated and it's nothing I can do. I was effective back in October 2015, could not use my card and pay my bills. I work with computers and understand how things mess up. But 7 months later and this mess is still going on. I am so mad right now. #Iamsoscrewed
Adnevels@gmail.com Send email
 
May 19, 2016

CANT ACCESS MY MONEY

I APPLIED FOR A RUSHCARD ON MAY 10TH TO WHERE IT SAID IT SHOULD ARRIVE IN 5 TO 7 BUSINESS DAY. WELL I COUNTED FROM THE DAY IT SAID APPROVE UNTIL NOW AND IM ON MY 8TH DAY AND NO CARD. I HAVE MONEY THAT WAS DEPOSIT ON MAY 17TH AND CANT GET ACCESS TO MY MONEY. I HAVE NO FOOD FOR MY KIDS TO EAT, I HAD TO MISS WORK 3 DAYS CAUSE NO GAS IN THE CAR. AND MY LIGHT BILL AND WATER BILL IS DUE TODAY BY THE END OF THE BUSINESS DAY AND I CANT GET ACCESS TO MY MONEY. ITS BEEN ON MY CARD SINCE THE 17TH. I CALLED AND SPOKE WITH MANY SUPERVISORS WHO TOLD ME THAT I COULD GET AN EXPRESS CASH WITHDRAW AND GET MY MONEY SENT MONEY GRAM. BUT THAT WAS FALSE CAUSE EVERYBODY HAVE DIFFERENT THINGS TO SAY. I DONT KNOW WHAT TO DO AND I JUST SIGN UP FOR THE CARD CAUSE MY OTHER CARD WAS HACK AND I NEEDED A CARD FOR MY MONEY TO GO ON UNTIL I GET AN ACCOUNT ELSEWHERE. I DONT WANT TO DO BUSINESS WITH RUSHCARD ANY MORE I JUST WANT MY MONEY AND GO. I WILL PROBABLY BE IN THE DARK TONIGHT WITH NO WATER FOR MY KIDS. THEY NEED TO PAY FOR THIS HAVE THE MONEY BUT I CANT USE IT OVER $900 DOLLARS ON MY CARD AND CANT GET TO IT FOR MY BILLS BY THE END OF THE DAY...THEY NEED TO BE CLOSE DOWN FOR REAL
Enai Send email
 
May 19, 2016

Can't access my funds

My card was cancelled because of a dispute and it's been over 9 days and no access. I am very tired of Rush with the mess, after I receive my funds , I will surely be leaving RUSH CARD. Russell Simmons should be ashamed of himself. Bills due and can't access my funds, DD hits tonight and no card...hmmm are you stealing Russell??
creolelala Send email
 
Apr 27, 2016

Replacement Card

I requested a replacement card because I lost mine. I've been waiting 7 business days now. No card. I have not had access to my money in over a week. I have no money to feed my kids, pay my bills or gas for work. I've been lied to by Supervisors so many times. I have over $900 on my card with another deposit to come on Thursday. I am so pissed right now and feel so helpless because I can't get an answer from anyone there and I need my money
Selena Baker Send email
 
Jan 1, 2016

Have not got my money yet

I put money on my card in October and I have not received my money yet
MrsHigbee1 Send email
 
Nov 11, 2015

Card Declined

I received my new rush card because my old card expired. I activated the card and added money to it and now everywhere I try to use it declines. I am on a chapter 13 bankruptcy and am required to maintain automobile and homeowners insurance as a part of my agreement and yesterday my insurance payment was returned. I have been trying to get this issue resolved for days and they keep telling me that I need to activate but when I call the automated system says that my card is already activated. now my bankruptcy is in jeopardy
NorwalkCT Send email
 
Nov 8, 2015

they won't give me My money

Rush card put an inactive card on my account after their system problems. The card is inactive because it was stolen from me in 2014. I went to transfer funds to my other rush card, but the funds went to the inactive account. Rush card said they could not transfer the funds out, but can issue an express cash and to pick the money up from Wal-Mart. Said I had to wait 24 to 48 hours before a reference number. Well it's been 48 hours. I called today and they said 1-2 business days. Then told me they issued a new card, but changed it up again and said I will receive express reference. I have $1,000 sitting on a card that was stolen from me and I have bills to pay. I don't know when I will get my money and the worst part is that I have no way to fight this. FTC and the FBI need to get involved. This company uses people who can't speak English, they ask for ALL of your information, not just a couple of security questions, but everything. I am very scared that one of the workers will use my money. I also had to call several times before some would answer as they keep hanging up when my turn comes, or all I hear is silence. For a business to have so much power over people's money is not very concerning. There should be laws against this and penalties enforced immediately. Since they don't care about our money, the government needs to male them pay with theirs for doing this to their customers. Its just not fair, especially when we pay to use their services. Additionally, the $0 fee until February 29, 2016 is NOT going to make up for what we, the customers, have experienced.
Chynawhyte43 Send email
 
Nov 4, 2015

Have not recieved my money

I uploaded money on my card still haven't posted and my balance i had on my card has mysteriously disappeared
Arri18180 Send email
 
Nov 4, 2015

Where is my money

I had a card to card transfer done on Oct. 13th it's now Nov 4th and still missing money. To date my lights have been turned off and rent has been late. Kids without food. On Oct. 25th this issue was so called resolved however I'm still missing the money. This company is withholding money from some of the most needy people they should have to pay. I think this was intentional. As are bank use to be jp Morgan Chase and a few months ago changed to meta financial. If we still had Chase this issue would not be taking 1 month to resolve.
Antblack Send email
 
Nov 3, 2015

Commplaint

A company took funds from my card without my permission. And I disputed it on September 11th. Want get in touch with anyone. They cancelled my card to send me another one. I had to fax so much info. Rent was late just terrible. This company need to be be in trouble. And also now I'm calling to try and get my funds staying on the phone for a half hour. When I talk to some they say they're upgrading the system. Can't give no information
nacitraci Send email
 
Nov 3, 2015

Where is my money that I loaded

I loaded money via money gram on Friday - and my money is missing - just gone - I have been calling since Friday - and have been on hold each time with well over 2 hours - once I just waited 5 hours - I just left the phone on speaker while I was working - and I still don't have this resolved. I am beyond frustrated - and if anyone on here knows about the Class Action Lawsuit - can you please post the information - for this is unacceptable - I bet Russell has his money -
Shebabowdeb Send email
 
Nov 1, 2015

Rushcard

First couldn't get access to my money then started missing money can't log on to check when I called costumer service couldn't check my transaction history or tell me my balance then they tell me that they will waive fees to compensate me but that means nothing with no money
D'Ann Kelly Send email
 
Oct 30, 2015

Acct access

Due to the "re-vamping" of the system I was without access to my monies until 10-27, some sort of compensation and penalties should beg given. Customer service was very rude and uncaring the 3x I was able to speak with an actual human. Some utilities were disconnected because of inability to pay

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