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Ryanair

United Kingdom

Consumer complaints and reviews about Ryanair

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Feb 23, 2012

Contacting RyanAir

A RyanAir executive can be contacted directly on (INT)-353-1-8121206. This is a far easier route to resolution than attempting to establish contact with RyanAir Customer Services.
Priscillian Send email
 
Feb 23, 2012

Contacting RyanAir

I tried this number twice and was left holding for a real person to speak to for 12 and 14 minutes respectively. Other numbers I foind online produced no ring tone. The fax number did the same three times over a 6 hour period. The booking form is deliberately crowded with add-ons which may escape your notice until you find you have been charged for them. The print is in places almost impossible to discern and confusing and once your name has been entered it never appears again. If you try to go backwards to check, you find yourself at the first page (interestingly your flight dates remain but nothing else) and have to book all over again. In the meantime, the fare has increased! If your boarding pass is incorrect, you will be charged. If others have made the same mistake, you will miss your flight. You will not be reimbursed and the ground staff will refuse to speak to you. Or if you are unlucky like me, they will be extremely rude and antagonistic. If you ask to speak with someone in charge you will be treated as though you do not exist.
This is a disgrace of an airline running on seriously questionable practices, most certainly from a moral point of view, and quite possibly from a legal one. If you think that's OK because "they are cheap and can't be making much money", check out Ryanair boss's bank account.
If there is any way to get any customer service satisfaction from this airline, an exhaustive survey online has not discovered it. In my case, a simple and immediate action on their part first to apologise and then to compensate would have avoided a costly lawsuit. You're only real option is to send a registered mail. My suggestion is to send it directly to the head of whatever department you wish to contact. If you look online you should be able to discover who that might be.
The cost of a simple complaint may cost you more than your ticket, but DO complain and keep on complaining. It's the only way this airline will ever be forced to meet its responsibilities to its passengers.
Nicole. Send email
 
Feb 23, 2012

Contacting RyanAir

They just called us last night actually. They wanted us to list our vacation home with them, and promised that they get over 1 million hits a day and that the home would be booked constantly. We declined. Probably a good thing.

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