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Ryanair

United Kingdom,
England|East Sussex

Consumer complaints and reviews about Ryanair

Ryan Send email
 
Feb 23, 2012

Online ticket scam

Recently tried to book return flight with Ryanair to malaga from Bournemouth. Got all the way to the end, when I tried to pay it came up with an error message and asked me to do it all over again. Hey what a surprise the price of the flights had changed!!! They had gone up and its not the first time its happened its the third time in a year!!! Have spoken to others who have had same thing as well. I believe Ryanair is posting cheap flights to lure customers and then pretending there is a glitch to get them through again and then mysteriously the flight prices change!!! Spookey!!! Be ware all!!!
Priscillian Send email
 
Feb 23, 2012

Online ticket scam

Be very careful to ensure that you have not made a mistake with the name to go on your Boarding Pass. Furthermore, he booking form is deliberately crowded with add-ons which may escape your notice until you find you have been charged for them. The print is in places almost impossible to discern and confusing and once your name has been entered it never appears again. If you try to go backwards to check, you find yourself at the first page (interestingly your flight dates remain but nothing else) and have to book all over again. In the meantime, the fare has increased! If your boarding pass is incorrect, you will be charged. If others have made the same mistake, you will miss your flight. You will not be reimbursed and the ground staff will refuse to speak to you. Or if you are unlucky like me, they will be extremely rude and antagonistic. If you ask to speak with someone in charge you will be treated as though you do not exist.
This is a disgrace of an airline running on seriously questionable practices. If you think that's OK because "they are cheap and can't be making much money", check out Ryanair boss's bank account.

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