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Safelink Wireless

United States

Consumer complaints and reviews about Safelink Wireless

[email protected] Send email
 
Mar 26, 2019

poor assistance

I m nine months pregnant and ran out of minutes. So I ask the supervisors Rachel could I get a few so I can call out. She told me sorry there is nothing she can do. I said really. And ask her do she have any children.
[email protected] Send email
 
Mar 26, 2019

woest company

First of all, poor language and they expect for me not to get loud with them. They ask you questions over and over again. That is frustrated. Here I am 9 months pregnant. Ask the people nicely
The supervisors name Rachel . Could I get a few minutes because I'm on pain and do you know where going to tell me that it's nothing she can do
shaysonya Send email
 
Mar 22, 2018

Recertification Process

This has to be the most absolute worst customer service, that any phone company could ever have. I had Safelink Wireless for five years until it was time to re certify in Dec. 2017. I've faxed, mailed and uploaded my documentation and application to them four times within two months and each time that I check the status,its says pending,application approved documentation rejected. When I call customer service the representatives are rude. I have to ask for a supervisor, just to try and get a understanding of what is going on with the status of my application. The representative (supervisor) tells me that she will approve my application status again and all I need to do is go online and upload the document and they will verify the information in no time. After submitting the documentation, I check the status in a couple of weeks the cycles starts over again. It is ridiculous to provide such poor customer service to anyone. I've decided to file a compliant with the BBB and what ever else it may take, so that no other person has to go through this.
Tabjones Send email
 
Jan 22, 2018

Taken away minutes and Interrupted service

I have over 15000 minutes accrued in my dandelion account .safelink interrupted my service on 12/18/17, I called stay on phone for several hours with their representatives. The representative told at that time I had 15400 minutes. But had problem minutes to appear on account. So they put an an unlimited plan that ended on 1/18/18 and at that time my minutes would apply to my account without interruption. Which didn't happen services where interrupted . So I called several times talking to several representatives . They refuse to give me my minutes and has yet to turn on services. They want me to accept 1800 minutes. And lose 14000 minutes. This very bad business practice. They offered no explanation and were very rude. Please assist me with getting all my minutes.
mdavis944 Send email
 
Aug 1, 2017

Safelink wont recognize my link card

I have applied to safelink three times. Each time I follow their instructions and send documentation of my link card. I have faxed, emailed and uploaded all the evidence according to their instructions and they refuse to accept any evidence that I am using a link card. This is absolutely insane, and to add insult to injury their so called phone "customer service" line gives people the runaround and when you are lucky enough to speak to a person they are rude and argumentative. This service was okay in 2012, I had no problem submitting link documentation and getting a phone then. I am trying to reapply but now it seems to just be a huge waste of time.
shesakeeper Send email
 
Apr 7, 2017

disappearing minutes

Called Safelink this afternoon to register a complaint of minutes DISAPPEARING. Just the other day I had over 1800 minutes and this morning I had 258.46 minutes. Left the house to do some errands and after putting away my shopping items I noticed that my phone's balance is 78.46 minutes!?! Of course, I called Safelink and was told the only way these minutes would be removed from my phone is because I used it and as I told the person I talked with I did not use my phone at all today. Plus, I just received 500 minutes for the month of April. I am sure that by the time I go to bed tonight I will have "0" minutes.....

To bad that there is no help from SafeLink for those of losing our time.
dorilove Send email
 
Mar 31, 2016

My Safelink phone keeps taking minutes away

I have a Safelink Wireless phone, and it keeps taking my minutes away. I'll have just gotten done with a phone call, and it will tell me that I have 100 minutes left (keep in mind, im supposedly on 500 minutes a month plus unlimited texting), and then the next time i go to use the phone, it will tell me that my minute amount is too low, and it wont allow me to send any texts or receive any texts! Anyone having this same problem?
sandeesandlz98 Send email
 
Jun 1, 2015

lost minutes

one day i had over 100 minutes & the next 0. nobody used them up that fast.
francine62 Send email
 
Jan 23, 2015

Can't make calls

I have had my safelink only 3 days, and very first day I made a call and hear static and call dropped. Then every day after that I have to turn phone off and right back on to make any calls or get calls. I called customer service twice and first person said call back from another phone and we will try to trouble shoot your phone and if that don't work we will replace it. So I called from another phone they troubled shoot it and they said phone is fine. I said no it is not so why do I have to turn phone of and on every day to make a call? Customer service said well phone is working . I said yes and it will work all day, but than in the morning I will have to turn it off and on again. Then I ask to talk to manager and they tried to say back coverage area , I said if that is true than why can I be in same area after I turn it off & on and it works just fine. Well I than talked to senior manager and told her the same thing as all the others and yes I got mad, because this phone is something I need not for pleasure or to play on. I was hit by a car 16 months ago and still under Doctors care and a lot of testing , and I need this phone. I know I lost my cool,but the customer service was people lost it as well and very rude and could not speak English very well . Senior manager said she would get in trouble if she sent me another phone cause mine is working fine. This is not right, it is (NOT) working fine if I have to turn it off & back on every Morning just to make a (CALL). I need help Please.
User308135 Send email
 
Apr 2, 2012

Scam

I got a new safelink phone it has been reactivated with the same phone number but I am unable to retrieve my pending minutes even after they supposively reprogramed my phone I did not sign up for this I am sick and tired of every single company I sign up for giving me problems I call and call and call and the operator keeps putting me on hold this is getting me nowhere I need your help in retrieving my pending minutes I donot know where else to turn to for help I am very pissed about all of this.
User926596 Send email
 
Apr 2, 2012

Scam

I've had my Safelink phone since Sept 2011. Then March 16, 2012, my phone stop receiving calls, not really sure why. So I called tech support and they told me that I called in on March 5 about the phone. I'm like, um...no. This is the first time calling so the operator ran all these different test and said that there was something wrong with sim card, so they sent me out a new sim card. Cool, so I thought. New sim card arrives and I called to activate the new card. The new operator claims that I called in on March 5. Same thing again, not I didn't. She said, well someone did and we sent out a new phone. so she tried to verify my account then says "Oh I see, we sent it to your home in NC." Ma'am, I live in PA. I've never even in NC. They cannot activate a stolen phone. I'm like you guys are idiots. I've still holding the same phone that I had in Sept 2011. So you need to send me a new phone if you screwed up. so after a few hours on hold arguing with her, her supervisor, and her supervisor's supervisor, i finally get a new number to call. I called that number and it was enrollment. -___- I don't need enrollment. So I called tech again after the nice guy in enrollment put about 10 pages of notes. The new operator get his supervisor (because I refused to talk to anyone else) and the supervisor fixed the problem by simply giving me a new number on the new sim card. OMG, it shouldn't take me 5 hours to fix something that shouldn't have been broken in the first place. This is definitely a government program because they love to screw with the poor people. Sorry, I'm not going to die of stress today, maybe next time. :)
Deva64 Send email
 
Feb 23, 2012

Awful customer service

I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither receive phone calls or call out on my phone. they keep telling me I have to wait an hour each time I call for the service to be activated and my phone number to be changed and to have the ability to add minutes for which I already have remaining minutes on my phone. I am so aggravated I could scream. Finally, I keep getting CSR's on the phone that doe not speak good english that keep asking me for the same information. I have asked to speak to a supervisor or manager twice and have done so but its the same scenario.
Crook Realtor Augusta GA Send email
 
Feb 23, 2012

Awful customer service

I have the same problem, since September 2011 i am trying to get a copy or statement of the calls that i made for two months, i need those documents for a court case to get some phone numbers that i call, every itime i call they tell me that take 30 days, and that someone have to verify info, they call to verify many times, and now this January 2012 and i am still waiting for the statement, i dont know what else to do..
And they got all these people from South America that don't speak English..
Larry Lovett Send email
 
Feb 23, 2012

Very Poor Service

I have been with "Safelink" ?, for about 2 years and for that entire time they have without fail stolen minutes from my phone service. Each and every time they expect me to call them from another phone and spend hours going through a bunch of different codes and then try and argue that my phone is working just fine. They never refund the minutes that they steal from you. The latest scam they pulled on me was while I was away from home, which they knew because the phone has a GPS system on it, I had 843 minutes on my display of the balance of minutes I had left. The next thing I knew, the display of minutes disappeared. The next call I made briefly showed that my balance of minutes had gone from 843 down to 744 (99 minutes gone). The call I made lasted 19 minutes. I called customer service to complain and they said that they could not help me because I was not at another phone to call them from and go through their scam again, which would be the 7th time I had gone through the code BS. This company is criminal and stealing a great deal of our governments money and with no remorse for the disabled or elderly.
Mtt98 Send email
 
Feb 23, 2012

Very Poor Service

I was grateful to to receive free cell phone service from Safelink. My first phone had such bad reception my friends would say Ill call you back after 1 minute. They replaced that phone, but the next one was just the same. I called agin and asked if it could be the service not the phone and was told yes and then hung up on. I wonder if this isn't a scam to get government money. I want nothing to do with them and wish I knew how to report them to the ones who fund them. two words
Lee Zimbler Send email
 
Feb 23, 2012

Very Poor Service

sent in form to safelink.checked on it and they said there was some sort of problem name is lee zimbler.

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