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Sams Club

United States

Consumer complaints and reviews about Sams Club

jbancala Send email
 
Apr 30, 2020

Scranton"s Sam's Club Not Returning Battery Core Charge

Truck battery purchased on 8/09/19. Upon working on 2019 income tax , I realized I never returned truck battery for core charge. Upon visiting store with old battery, and receipt, I was told the core charge of $18 would not be refundable because it was over 30 days. I feel that a return of a core battery should not be treated as though someone was returning an item they purchased. Though 8 months is longer than Sam's return policy, a core charge is charged to the customer and should be returned to the customer when the core battery is returned. The receipt does not say the battery core must be returned by a certain date.

Thank you for reading my complaint and I am looking forward to a resolution of this matter.
vene66 Send email
 
Mar 23, 2020

Bad Service

Their is a cashier named Jeremy. He is a complete loser. He need to be fired!! On March 22nd 2020 my daughter and myself was shopping...He harassed us the whole time we were in the Sams. He watched everything I rang up and kept telling me what I can and cant have. I was going to call the police but I didn’t. I spoke with the front manager and she didn’t care either. But then I got in touch with the assistant manger who was awesome. He assured me that he would take care of the situation, This better not happen again. So many people was complaining about him. He need to be retrained or something!!
vene66 Send email
 
Mar 23, 2020

Employee

Their is a cashier named Jeremy. He is a complete loser. He need to be fired!! On March 22nd 2020 my daughter and myself was shopping...He harassed us the whole time we were in the Sams. He watched everything I rang up and kept telling me what I can and cant have. I was going to call the police but I didn’t. I spoke with the front manager and she didn’t care either. But then I got in touch with the assistant manger who was awesome. He assured me that he would take care of the situation, This better not happen again. So many people was complaining about him. He need to be retrained or something!!
Ghawk2020 Send email
 
Jan 2, 2020

Employee abigail

She was extremely rude and vulgar. Wouldn't go back to that store again because of her..
daddymom Send email
 
Nov 19, 2019

Cafe Staff

Nasty rude unprofessional and disrespectful staff
I guess they get it from the so called management staff especially at the front desk
I asked the front cashier their names and they would not give it. Oh well I go back to Costco
daddymom Send email
 
Nov 19, 2019

Management

WOW is all I can say about the management staff at this store. I see why there is such a high turn around of employees at this location. The store manager is the rudest most unprofessional bully I have ever come across in a work environment! She will never meet with you although HR says you must tell the store manager your complaint before they can address your call. HUH. The little supervisor staff Debbie and Brittney walk around bossing all the cashiers and anyone else that lets them. Debbie is the worst thing ever she is rude nasty and very gossipy when it comes to employees that were disciplined she will go to other employees and gossip and tell them what had happened to them during the disciplinary meeting. I have worked there since 8/2019 and have never in all my years employed witnessed such behavior. I am hoping things will change for I do like the company. I have seen at least 3 managers get let go for the way they either spoke to employees or chasing after members, The store is broken and needs fixing really quick.
dean adams Send email
 
Nov 14, 2019

no wet cat food

no cat food again, this happens every 90 days they run out of wet can cat food and they say that I dont buy enouth to keep it in stock or there just out,i have been a member for 20 years and nobody cares about service anymore like sams club on north stone in tucson
scookstlmo Send email
 
Nov 11, 2019

Horrible Service

The St Louis club location on West Florissant Road, 314-521-3800, has to be one of your worst run locations! Yesterday, 11/9/19 shortly before 6:00 PM, I attempted to contact the Members Services Desk at that location at least 7-8 times and the phone was never answered once! However, the extremely unprofessional associates working there repeatedly terminated the call by simply hanging up! Today, I am currently on hold for 23+ minutes waiting for a store manager to come to the phone (which only underscores why this is such a horribly managed club location)! Compared to the outstanding service that I receive at Costco, I have to seriously consider cancelling my membership because Sam's Club and Walmart merely pay lip service to 'customer service' and don't deserve any of my business. Sam's Club truly SUCKS!
scookstlmo Send email
 
Nov 11, 2019

Bad/Non-existent Service

The St Louis club location on West Florissant Road, 314-521-3800, has to be one of your worst run locations! Yesterday, 11/9/19 shortly before 6:00 PM, I attempted to contact the Members Services Desk at that location at least 7-8 times and the phone was never answered once! However, the extremely unprofessional associates working there repeatedly terminated the call by simply hanging up! Today, I am currently on hold for 23+ minutes waiting for a store manager to come to the phone (which only underscores why this is such a horribly managed club location)! Compared to the outstanding service that I receive at Costco, I have to seriously consider cancelling my membership because Sam's Club and Walmart merely pay lip service to 'customer service' and don't deserve any of my business. Sam's Club truly SUCKS!
mpatin Send email
 
Oct 24, 2019

online order

I place a order on line sent to wrong address within 3 minutes I cancelled it and on my paperwork it says cancelled. the items are 2 TVs sets a 2 vacuums and has been charged to my bank account I have tried several time to get this corrected called went to store and the chat nothing worked and they have shipped out the order to wrong address after I called they still let the items shipped. I have tried in the past to send something back twice at that sams location and never got it sent back because they say the computers are down. I need help
they are still shipping order
gyntlman Send email
 
Sep 20, 2019

Membership

Your location in Colorado Springs, Colorado off of Woodmen Road has transitioned back to having to show your membership card to gain access into the store. This is something that has always been done, but a while ago Sam’s Club didn’t require members to do so and have implemented this practice again. The problem is, now employees that are standing at the entrance asking members to show their membership card are being met with grave resistance from customers. Customers are responding and acting out in very rude, disrespectful, tasteless, angry and inappropriate behaviors towards those employees at the door checking/requesting membership cards be shown. Customers are reacting in aggressive, threatening and intimidating demeanors towards employees checking membership at the door because for a while, they didn’t have to and now all of a sudden they are required to again. I feel appropriate, visible signs should be posted at the entrance and throughout the store to inform customers of this change. Also, members should be notified via email and by whatever communicative resources that are available (news channels) to inform them of these changes so customers can be made aware in advance, to cut down on the unnecessary and negative behaviors from customers. In addition, management/supervisors should be made more available, or even stand at the entrance themselves occasionally to witness and intervene with these negative encounters. No employee should have to tolerate abuse and disrespect from anyone.
In this world today people are simply angry for whatever reasons and will utilize any scenario to vent and just take out anger and frustration on those employees who serve. I’d hate to have a member showing their membership card escalate to a mass shooting or employee confrontations in the parking lot or other unpleasant outcomes. Human capital awareness is imperative regarding this issue and employees are becoming more frustrated about this change along with the consumers. An intervention needs to be implemented immediately to ensure employee safety as well as consumer satisfaction regarding this matter.
Samahja06 Send email
 
Apr 19, 2019

Retro pay

I started working for Sam's in February, and my pay rate was correct. It was put in the system wrong, so it took them 4 bi weekly pay periods to correct it, but they still haven't retro paid me my money for the 3 pay periods. I also have talked with the manager about my scheduling, I was hired for part time evenings, and was asked if I could work weekends, which are not a problem, but I don't think it's right that I work every Saturday and Sunday. No one works Sunday period, but me in the tobacco cage. She argued with me in front of the store about it. I was also just put out on the floor without proper training. I also don't know who the store manger is, never seen her, because I have tried to talk to her about my issues and she is always gone before I get there.
jodonnell Send email
 
Feb 10, 2019

Sam's Club rewards' program

From Feb. 2017 to Feb of 2018, I was a member of Sam's Club and, as well, had a Sam's Club credit card through Synchrony Bank. Because our nearest Sam's Club is 40 miles away, I did not renew my Sam's Club membership in Feb. of 2018. At that time, I called Synchrony Bank to cancel my card but, surprisingly, was told that I could continue to accrue benefits from the card's rewards program and spend my earned rewards once a year at a Sam's Club as a non-Sam's Club member. I continued to use the card and accrue benefits thereafter. I relied on information given to me by an agent of the rewards program.

In January of 2019, I received a postcard from Sam's Club informing me that, in Feb. 2019, I would receive no rewards for my prior year's use of the card unless I was a member of Sam's Club. I protested this change, made so close to the end of annual reward accrual period. I contacted the Chairman of Sam's Club, John Furner ([email protected] and at [email protected]). Mr. Furner did not respond to my emails personally, but a customer service person from Synchrony Bank called me in his stead. This service lady, Carla, was most polite but was insistent that I would receive nothing. She understood that I had relied on good information the prior February, but the program had changed in December of 2018 and now required all recipients of rewards to be current Sam's Club members. Carla understood the seeming unfairness of changing the rules so late in the program's year, but the company was entitled to do so. I admitted the company could do whatever it wanted, whenever it wanted. But fairness and equity had been violated for those affect in the 2018-19 year with such a harsh rule change. The change should have been made effective for years going forward from February of 2019. Because of the change, I lost $175 of accumulated rewards for 2018-19 and have become a very harsh critic of Sam's Club policy.
[email protected] Send email
 
Jan 5, 2019

sams

First off,1-4-2019 Today, AGAIN, Sam's were out of roast chicken. I had planned my shopping around my trip to Sam's. By the time my list almost done I found the roast chicken area to be completely EMPTY ! When someone showed up, I asked when the new batch would out. Around one hour & 45 minutes ! As if I could hang around there for that long. It would be quicker to go by HEB & pick up a roast chicken, I should have just gone by there to begin with. I have NEVER seen them run out. Plus they have a greater choice of flavors.
Are you trying to drive your customers to HEB ? Sam's chickens have gotten smaller & more expensive, plus you never know if they are going to be out or not.
Secondly, I get tired of countless other businesses inside the store interrupting your shopping to try to sway you into buying their products. BTW, you often have the Salvation Army outside your doors. Did you know they are listed as a hate group for Lgbt people ?
They justify it by saying they are a religious institution & it is allowed as such.
Thirdly, when I stopped on the way out to write down my complaint, the WHOLE complaint box was down off the wall. Is this your way to create fewer complaints ? I asked the checker at the exit door, she didn't even know there had been a box there. She said I could try a manager,... that's always been worthless.
Fourth, you are making me want to re-new my Costco card. This is the Sam's at the Round Rock location.
Why do we have to jump through hoops to send a complaint ? A confirmation code ? Really ? A password ? Really ? Seems like you don't want to hear ANY complaints.
[email protected] Send email
 
Dec 2, 2018

MARCUS POTTER

This manager isn't worth 2 cents. I have been with SAM's club for 27 years and NEVER have I dealt with a more self indulged person, that could care less about the people he's helping.... ME !!!!!!He did not know the functions of the computer to help me nor did he really care that the item I was trying to purchase was really important to me. he acted like he was a movie star, and that I was a piece of crap.I had just come from work granted, but for him to strut around like a peacock and worry more if he gets a hair out of place then my concerns was just awful. I never usually complain but this person needs to work behind a perfume counter at MACY's department store not a club where hard working people go to save money.
Dorian1972 Send email
 
Nov 16, 2018

Premium Tire Warranty

I purchased 4 Goodyear Wrangler Duratrac tires from Sam's Club in Spartanburg, SC on 10/26/2017 for $1,090.36 including the $15 per tire Premium Installation Package. These tires were mounted on a new 2017 Jeep Wrangler Unlimited. This Premium Tire Installation Package includes Road Hazard Protection, Lifetime Tire Repair and Lifetime Tire Balance and Rotation.
We took the Jeep on a trip at the end of August thru the first week of September and obtained a nail in the tire. We stopped at the closest open repair facility and had it plugged. Once we returned to Spartanburg, I took the Jeep into Sam's Club to have the tire inspected, repaired if needed or replaced under the Road Hazard Guarantee. I also asked that they balance and rotate the tires to maintain wear and the warranty.
They told me the tire could not be repaired and ignored the warranty I had in my hand. He said I woulld have to order the tire myself and when I returned with the tire to have them mount it, they would rotate my tires? I asked if I could keep the tire for a spare, once I get the new one. He said no, they would be liable if the tire blew out. So, instead of replacing it with the spare on the back, they let me leave with the dangerous tire still on the vehicle and nothing done.
My husband has tried communicating with Sam's Club customer service reps as well as submit a complaint to the BBB. Since this time, we have contacted Goodyear tire about the warranty and due to Sam's Club not rotating and balancing the tires, we have no warranty on any of them. He's now sent over 60 emails and spoken with over 10 different reps. At first 4 different reps denied they even had this warranty. Each time we sent the documents as proof, they would lose them and transfer me to a new rep and start the complaint over again. They then finally acknowledged they did sell us this warranty and we have proof. After we ask time and again about the other tires no longer having warranty and to honor their 100% Customer Satisfaction Guarantee they advertise, they just continue to ignore us and any questions we ask.
David finally sends all the correspondence over to the tire center manager for them to respond. After over two weeks, he finally responds.... that they refuse to respond? He then proceeds to tell my husband that Sam's Club has no control over what their employees do? He also tells me that we burned bridges with Sam's Club and so they won't do anything for us? I have this in emails. They just continue to ignore us after this, until we file a BBB complaint.
Sam's Club waits a month to respond to the BBB. After all of this and their tire center ignoring us, this is their response: At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review of Mr. Lennox case we have determined that the service shall be honored under the purchased contract for Tire and batteries. We are currently working to have the club complete the service. Customer will be notified once we have communicated with Club Management. We look forward to a continued relationship with him.
We refuse this, as it's no longer a fair resolution. Especially after having put us through all this, just to honor a warranty we purchased. We now have 4 tires with no warranty, 1 dangerous tire still on the truck and nothing resolved. We've never before experienced such disregard for the law and customers. We will never purchase another extended warranty of any kind.
Redbird Send email
 
Sep 23, 2018

Uncleanness

My husband and I have been members of Sam's Club for several years. And always went to the local Sam's Club. I was totally shocked at how nasty they keep their restrooms now. Is this how Sam's treat the members that pay for a membership? We would appreciate a clean restroom and when you report it to a manager you expect them to at least act concern and get someone to clean the restroom.
This is where we buy food!
florida2 Send email
 
Aug 13, 2018

delivery

I have tried and tried to get the Sams Club. com to help me with my delivery that has been going on since July! I keep calling - the representative puts me on hold for ever and then the call is disconnected! I need some help! I'm very disappointed that my SPA is going to be delivered at the curb. I need some answers - if the sap is not delivered today or tomorrow - you guys can do a return. I have had it with this order!! I'm very disappointed with Sams in how this order has been handled. I would really appreciate a return phone call ASAP!

SINCERELY
Johnny and Peggy Joyce
276-971-2740
[email protected] Send email
 
Aug 8, 2018

Damaged to driver seat of tire technician

I went to sams club to have my tires rotated and when I got my car back the driver seat was very loose and the next day I went back to the store and showed the tire manager that the technicians that worked on my car had broke my seat supposedly they were suppose to file a claim and I've called and they have not assigned my claim to anyone... what can do to have them fix my seat?????
ccomplaints Send email
 
Jun 30, 2018

Eric G.

I entered the Sam' club in Southgate California within 72 hours approximately to return my HP Envy Desktop + 27-inch Curved Monitor Display purchased on 6-20-2018. After presenting my club membership ID, driver's license, and physical receipt, an inspector was called to open to contents of the closed item. Before opening the item, I showed the inspector photos of the item opening the box after buying it. The photos depicted the monitor before use powered off and then powered on. The inspector deemed that the screen was defected as no physical damage was done to the screen after physically opening all items and checking by hand + eye. Due to the 'price' of the item a manager by the name of Eric G. was called in to take a second look at the item. Contrary to the technician, he accused me of piercing the screen. I said, "are you stupid". Then he called me chink, and I said, "### you". He spat in my face and called security. Upon his calling security I said to him, "you little bitch”, and I took my leave peacefully along with my item and vacated the Sam's Club premises. In addition, he marked a special note in the system. His action(or his notation) was further cause for the disallowance of the return of the item to other Sam’s club locations. At the other Sam’s club locations, the process was the same. Check and verify ID, membership, identification, and receipt + item. The employees deemed the item returnable due to defect as item was still excellent condition at time of attempted return and all accessories including manuals and items wraps were still there. At the final call, again the manager stepped in to give his approval(or disapproval in this case). When the manager came he refused my return, overturning once again all the other employees’ judgment and said leave and take the item with you threatening once again the same actions as the first and initial employee, Eric G. of Sam’s Club in Southgate CA.
[email protected] Send email
 
Jun 27, 2018

Issue with Atlanta Area Store

Pls provide the contact information for the Georgia Regional Manager. Sam's Club at the local store as well as online does a great job trying to hide that information.
[email protected] Send email
 
Jun 27, 2018

Issue with Atlanta Area Store

I want the contact information for the Georgia Regional Manager. Sam's Club store manager and Sam's Club online do great job of trying to hide that contact information. contact me at [email protected]
YouLnow me Send email
 
Jun 2, 2018

8271

Hello I am an employee at sams club for a year and a half now and I have seen alot of unfair and wrong things being done as far as management towards employees and members. I am going to start with the Supervisors who are totally unfriendly and they don’t come when we are calling for key turns. You have supervisors hiring their family members in the club who do
nothing all day but play on the phone and blow members off like they don't know there job as the COS and MSS. We have the worse personal relationships between supervisors and employees what I call a** kissers... Working for club 8271 was wonderful in the beginning now that this new manager from
Meridian has been the worst.. we never have enough coverage the front has gone down hill since coach Jenny returned to the Hattiesburg club! U have cos letting cashiers turn keys and I feel like the front end manager is a bully... I have an entire book about club 8271 I could write I’m sure the associate that was drunk still work for SAMS smh! What happened to this company
jel Send email
 
May 12, 2018

Supervisors

I have started working at Sams Club and can not believe the things that are going on. After computer training I was put on a register by myself. I have worked retail for 25 years and I catch on pretty fast. But this place is very different. Forget about asking for help. I have told several supervisors that I need more training . There is no way to contact a supervisor unless running one down. The employees in this store are rude. Not one supervisor or the store manager has come and introduced themselves to me. No one acts as if they care. The young supervisors are texting or talking among themselves. The manager never speaks just walks around and looks. I am very disappointed in this store.
Mark1965 Send email
 
Apr 24, 2018

Sam's club

Store 6344 Tire Battery center Discrimination At Its Finest From store Manager HR Manager To my Department Manager Hire Relatives That do not work then Harass the ones that do spend hours in bathroom I never at any other work place have been allowed to be in the bathroom hours at a time something smells about this

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