We have sent three e-mails to your company and didn't get any reply.. Date 11/10/2011, 13/10/2011, 11/11/2011 & 13/11/2011.. Hope that you can reply our e-mail ASAP.. The problem is:

We have sent the suit case (luggage) to your repair center before. Our invoice no. 201110178. After you repair and return back, we find out the luggage look bad after you repair.. It look difference color and is just like using some AA glue simply put on it.. Please find the attached photos and see what your company can do.. Please reply to my mail.. [email protected]

Wait for your reply.. Thanks..

I was traveling suddenly the handle of the metal fall out. I ended up with no handle. The whole tripped I have to bent my back and pushed the four wheels spinner luggage. It was hell because my back is hurting. Never again will I purchased Samsonite.

I bought the samsonite spinner luggage for $109.99 size middle. I was disappointed because as I was rolling the luggage the metal on the handle fall out so the handle cannot be rolled. The whole time I have to bent down on my back to pushed the luggage. My back is hurting but I don't have a choice. I bought in the year of 2011. I will not purchase samsonite again. The company need to make the handle stronger.