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Consumer complaints and reviews about Samsung

Atiatnoori Send email
 
Jun 4, 2021

Warranty

Hello,

I need to speak to someone in regards to my dishwasher that has been having issues since the day I had it delivered.

The machine leaves stains and spots on my dishes, the 2nd rack doesn't even clean fully and.leaves the dishes dirty. I had a technician come and he was confused as heck and couldn't figure out what was wrong and how to fix it, he told me he can have the nozzles replaced and if it doesn't work we can go from there. Well I waited 2 to 3 weeks for the part, the tech came back and replaced all the nozzles and I asked him what happens if it doesn't work. He told me to call them back if it doesn't work and they can see what happens next.

Few weeks later I called them again because it was having the same issue and still not cleaning the dishes, for 6 months I have been hand washing my dishes and the ones I wash in the dishwasher has been rewashed by hand. My samsung dishwasher is sitting in my kitchen as decoration and I am very upset and frustrated.

The company told me since they replaced all the nozzles which are the major parts they can come again but If the technician finds nothing else to fix I will have to pay for the service out of my own pocket even though something is wrong with the machine and it's still within warranty. I cancelled the appointment because I know for a fact the technician will have no clue how to fix it and will tell me nothing is wrong and I will be charged.

I called the call center to complain and they told me the company was correct and they cannot do anymore. I was very angry and upset and asked to speak to a supervisor, the rep told me he will call me in 5 mins, I advised him I will be waiting and had him confirm my number. 10 mins went by and I received no call which upset me even more, I called back and waited on line for over 30 mins only to have the rep tell me supervisor is busy and if I wanted I could be transfered to the executive.managers department. He gave me a reference number (5127484148) and transfered me.

After waitingfor another 20 mins, some woman (employee #41008) came on the line and made me wait another 20 mins only to come back and tell me they need to speak to Nimbly appliances to see what thetechnician did. The technician again will tell you they fixed the nozzles and doesn't see anything wrong, but my dishes are dirty and is not getting cleaned.

I need a solution from you, I am a customer who has only purchased Samsung products, all my appliances and phones are Samsung and I have always had good faith and believe in your products but after my experience past few months I am very very upset and frustrated and angry. No one is willing to help me.

I want a credit for this dishwasher so I can go purchase another one. The store I bought it from (Visions Electronics in Kitchener, ontario) advised me they have no problem exchanging it but they need instructions from Samsung to do so.

My information is:

Ticket #: 4158478582
Reference # for executive department: 5127484148

Please get back to me or I will be going to everu social media account you have and posting my experience and boycotting samsung.
Atiatnoori Send email
 
Jun 4, 2021

Warranty

Hello,

I need to speak to someone in regards to my dishwasher that has been having issues since the day I had it delivered.

The machine leaves stains and spots on my dishes, the 2nd rack doesn't even clean fully and.leaves the dishes dirty. I had a technician come and he was confused as heck and couldn't figure out what was wrong and how to fix it, he told me he can have the nozzles replaced and if it doesn't work we can go from there. Well I waited 2 to 3 weeks for the part, the tech came back and replaced all the nozzles and I asked him what happens if it doesn't work. He told me to call them back if it doesn't work and they can see what happens next.

Few weeks later I called them again because it was having the same issue and still not cleaning the dishes, for 6 months I have been hand washing my dishes and the ones I wash in the dishwasher has been rewashed by hand. My samsung dishwasher is sitting in my kitchen as decoration and I am very upset and frustrated.

The company told me since they replaced all the nozzles which are the major parts they can come again but If the technician finds nothing else to fix I will have to pay for the service out of my own pocket even though something is wrong with the machine and it's still within warranty. I cancelled the appointment because I know for a fact the technician will have no clue how to fix it and will tell me nothing is wrong and I will be charged.

I called the call center to complain and they told me the company was correct and they cannot do anymore. I was very angry and upset and asked to speak to a supervisor, the rep told me he will call me in 5 mins, I advised him I will be waiting and had him confirm my number. 10 mins went by and I received no call which upset me even more, I called back and waited on line for over 30 mins only to have the rep tell me supervisor is busy and if I wanted I could be transfered to the executive.managers department. He gave me a reference number (5127484148) and transfered me.

After waitingfor another 20 mins, some woman (employee #41008) came on the line and made me wait another 20 mins only to come back and tell me they need to speak to Nimbly appliances to see what thetechnician did. The technician again will tell you they fixed the nozzles and doesn't see anything wrong, but my dishes are dirty and is not getting cleaned.

I need a solution from you, I am a customer who has only purchased Samsung products, all my appliances and phones are Samsung and I have always had good faith and believe in your products but after my experience past few months I am very very upset and frustrated and angry. No one is willing to help me.

I want a credit for this dishwasher so I can go purchase another one. The store I bought it from (Visions Electronics in Kitchener, ontario) advised me they have no problem exchanging it but they need instructions from Samsung to do so.

My information is:

Number: 226-600-5489
Ticket #: 4158478582
Reference # for executive department: 5127484148

Please get back to me or I will be going to everu social media account you have and posting my experience and boycotting samsung.
Veronica Vop Send email
 
Jan 6, 2021

Chef series induction Nightmare

Worst product & service for a Premium Chef series Samsung induction stove
S/N 0BSG7DDFB00054J
M/C NE58H9970WS/AC

Case # 5126540166
# 5126579451

Contacted Samsung for service on November 12 since the cooktop was not functioning. Was given ARS as authorized service center. During first visit on November 16, fuse was replaced but problem was not being solved, was told by technical person to replace the relay board the next day. Waited for 2 weeks, relay board was replaced and again problem was still not rectified. Asked the technician to contact Samsung for advice, was told to replace filter board. After a long long wait, finally the third service came on December 29, unfortunately my lovely premium Samsung Chef series induction has no response. Contacted Samsung professional technical department, advice to replace another 3 boards (what's new?! Draining they customers' wallet?)
I called Samsung to escalate the issue after $$$ spent & meaningless long wait, was given a case # by "Executive Customer Relation department", Dwayne G. Was told he will contact the service center & promised to get back to me in 2 to 3 days. Trying to be reasonable for the holidays, sent an email on January 3, no reply; another email first thing in the morning on January 5. Waited for few hours & called Samsung. Got a ticket #, talked to another Executive Customer Relation personnel, Brian, all I heard was meaningless apology again. Obviously I received reply from Dwayne shortly. After such painful battle with serving princess Samsung Chef series induction stove, I would like to reach out to everyone in my capabilities in all forms including forums, social media platforms & personal contacts, as well in different languages, letting consumer to know how inferior Samsung is, and to prepare having a deep pocket for any services, don't consider purchasing extended warranty as it only covers minimal parts. Go cheap, don't imagine a premium price will bring you a premium product & service.
kterzieva Send email
 
Nov 18, 2020

3 mois without a fridge, no answer from samsung

Hello, It has been 3 months my fridge is not working. I have been waiting for a technician for 2 months and now I am waiting for 3 weeks for a decision from samsung on my case. My fridge is broken, the compressor has 10 years warranty and it is broken, the system is contaminated and the technician is telling me that it cannot be repaired, there is a report for this as well.

I contacted samsung executive service 3 weeks ago, first I spoke to 1 person. I sent all pictures to that person, I sent my receipts and everything. Noone contacted me for feedback or to tell me what is the progress on the file. It has been 3 weeks this person didn't called me. When I called the second week, another agent told me that they will send me a technician. This is ridiculous ! My report says : it cannot be repared !
I called again, talked to another person. I sent again my file and the report saying that the fridge is not working, this person said that he did again a request for a decision on my case. Noone called me , it has been one week and a half.
Every time when I call, there is a different agent telling me that it takes 24-72h for a decision. Noone is calling me after that period. Every time the agent is telling me that I should wait the last agent to call me and there is no call.
I payed 3000$ for a fridge, it is 2 years old !!!!!!!! I have a family and kids and it is unbearable situation. Please help us !

3 mois without a fridge, no answer from samsung

JMarcoux Send email
 
Nov 29, 2016

Defective Motehr board

On July 15, 2015, I bought a Samsung model tablet SM-T700. In June 2016, I started experiencing problems. At first the tablet initialized very intermittently. As I live far from a repair center, I started to search the internet to find a solution. Many people complained of the same problem as my son who has the same tablet. In September, I called the Samsung service and after 1 hour on the phone doing all sorts of modifications, the problem was still there and more and more present. In November, I evaluated the repair at a Samsung center in Montreal. Cost of repair $ 300.00 plus taxes. The mother board was faulty. Of course the warranty was no longer valid and I had to pay the bill even if the tablet had only 15 months at the time of repair. My son still have the same problem with his tablet but does not want to pay the bill for repair. I also have another son who has a problem with a new Samsung Washing machine. Only a little more than one year old . Conclusion , never again will I buy Samsung products. This is a promise and I will certainly spread my message.
Darren 72 Send email
 
Feb 22, 2016

Wrongful information

only Reason we Bought Samsung product as we ask the sale person if they Service and they told us They did so that was a lie if we where told the truth.. that was Bought from Leon,s for first time shopping there was not good Experience same with store manager

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