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Santander Consumer USA

United States

Consumer complaints and reviews about Santander Consumer USA

Emelendez Send email
Feb 27, 2012


I have been harassed for a long time now I have been on long term disability for over a year and a half it is hard with just my disability check to pay my rent and my other bills since my salary went lower than what I was making when I was working I tried to explain that to Santander and they said they can't help me. I still would pay at least a month since I had fallen behind I tried sending them money every chance I got but I was being called at least more than 8 to ties a day everyday even when I tried telling them everyday they would still call me the next day it came to a point I would not answer so they started to call my family and friends everyday my friend had to tell them to stop calling them and they still called them I would get calls before 9:00 in the morning until as late as 9:00 at night I worked making calls for a pharmaceutical company and I know we were not allowed to call before 9:00 in the morning that was the law however they were calling me at all early hours and on Sunday morning as well at 8:00 now I got up this morning at 6:00 in the morning and my car was repossess I called them made an arrangement to pay my balance which I paid and know when I called them back to find out where my car was so that I can get it back they stated that the reinstatement office line was busy and they would send them an email and someone would get back to me I called again and they stated that they sent a release form to the agent informing them that the car was indeed paid and that it could be released so I asked them what was the name of the people again that had taken my car and they said that they would transfer me to the reinstatement office only to be told again the line was busy this went on for over 4 hours and no one still got back to me my last call was at about 8:00 pm tonight only to be told that the agent who took the car was closed and that I could do nothing I explained to them that someone was suppose to have returned my called today and as a result now I could not get my car all I wanted was the name of the place to get my car as a result the lady that answered my call was able to give me the information I had requested early during the day where the other employees of Santander said they could not give me and at that time it was to late to get my car so I proceed to call the number they gave me and the person tells me that he is just the agent and that now it is impossible for me to get my car and that I may not be able to get my car now till Monday so now because of the employees negligence I now have to wait for another three days and pay for the car pound where they have my car they have a deal with this company it seems because I made they payment early enough and they had received my released form early enough where the information that the Santander employees told me they could not give me and that I would get a call back and was not called back this other employee conveniently gave me after 8:00 pm and was able to give to me now I have to pay extra monies that I cannot afford to pay. they have a gimmick with the towing company and I also feel that Santander has been over charging me for over a year when I was with Citifinancial my payments were $487. now it seems they are charging me $508.00 that is over a year and a half of that extra money since they took over. Please if any one can represent me get back to me right away.

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