Dear Sir,

My name is Armaghan Rehman, I am emailing you from Islamabad Pakistan and I have already
lodged my complaint with the international aviation organization's office in Newyork, Head office in
Canada and they asked me to email you first before pursuing this case further with them.
I want to send you the complete list of events before I pursue my case further with local courts in
U.S. and International Aviation organization.
Me, My wife and My parents decided to Visit U.S. In October, 2017 so we purchased tickets from a
Local travel agent in Islamabad, Pakistan and traveled on the 31st of October reaching New York
on the 1st of November 2017.
We used Saudi airlines for the first time, since we have traveled in Qatar, Etihad and Emirates
before and we were thinking Saudi Airlines would be as good as those airlines or even better then
them.
However we had a terrible terrible experience while coming back.
My wife and me traveled from JFK to Islamabad, Pakistan on the 8th of January 2018.
However since the weather was bad in New York were missed our flight from Jeddah to Islamabad
and we had to stay on the airport for the night.
To my surprise we were not offered any services and I had to fight with the Airport Supervisor from
2pm till 7pm when he eventually refused us any place in the lounge.
Eventually I had to pay the business lounge people till the next day i.e. 10th of January so that we
could fly back from Jeddah airport to Islamabad.
While reaching Islamabad we lost our luggage and then one of the bags was torn apart
completely. The images for the Bag and the Claim form is attached to this email.
After all this happened, the worst had yet to come and that was when my parents had to travel
back from U.S.
They had a same flight from New York ---> Jeddah ---> Islamabad and had a one hour stay in
Jeddah, however on a different date i.e. in February but they were not allowed to board.
The reason the Saudi airline representatives gave on the JFK Airport was that they wont be able to
catch the other flight from Jeddah to Islamabad.
I don't know why the Saudi Airline came up with that reason when my wife and me traveled on the
same flight and we were allowed to board the plane from New york although that plane was late
because of the blizzard there.
Anyhow since my parents were not allowed to board, the Saudi airline people charged them for
another ticket (Stating that was unfair by the airline themselves).
My Parents missed my cousins wedding here and when they went to the airport the second time
after then, they were told again that the ticket they purchased 3 days ago was cancelled again and
they were suppose to pay even more for the airline ticket and also the luggage which was totally
absurd and ridiculous since the ticket issued by Saudi airline it self was cancelled by them.
Tickets Issued By Saudi Airline Staff on JFK airport attached here: -
My parents paid even more money and came back to Islamabad.
I would like to speak to some one at Saudi airlines.
I tried calling them on the Numbers provided for the U.S. offices however no body picks those up.
To my luck I got in touch with some one just now, His name was Hassan from Newyork office and
he asked me to Email you guys.
I demand compensation for financial losses we had, Mental stress my parents had to go though,
Extra payments made for the tickets, luggage and for the loss of time they had because of this bad
processes exercised by the saudi airlines and its staff in U.S..
I am also going to take this up with the Local claims court in U.S. as I got all the documentation
required for this in case Saudi Airlines doesn't compensate my Parents for all the Agony they had
to suffer.


Thanks
Best Regards,
Armaghan Rehman
(908) 212 1566 - Cell