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Scarborough Research

United States

Consumer complaints and reviews about Scarborough Research

[email protected] Send email
Jun 8, 2020


georgyboy Send email
Oct 5, 2017

A ruse to end the call

SR had called previous time. Last night, I answered and spoke with a lady, relatively late for us, about 9:30 PM.
She rattled off a list of media organizations to insure I had no affiliation with any of them, then asked what County
we lived in and what was our zip code. Must be I wasn't someone she wanted to talk with any further, because
she then said, "Hello" a few times, pretending, I suspect, that our connection went dead.
mikejohn148 Send email
Sep 30, 2017

no reward

return the tv survey but never received the $25 dollars promised.
1ringa Send email
Jun 24, 2017

No Telemarketing OPT-OUT

This company has s plethora of complaints regarding unsolicited and repeated phone calls that appears to date back easily to 2003. They're not interested in opting you out. JUST DO NOT ANSWER THE PHONE! Block the number or let it ring.
Survey Operations Center 

Scarborough Research

12350 NW 39th Street

Coral Springs, FL 33065

Phone: 800.753.6043

[email protected]
ValPet Send email
Nov 10, 2016

I did a TV survey about a month age an was told to return it an I would receive a check in the mail for 50 DOLLARS. I di what you asked but never received the money that i was told I would get.
Can someone let mre know why.
Thank you
Valerie Petrosini
Pjvela777 Send email
May 7, 2016

They called me at 10:30 last night

This idiot calls my home phone last night claiming to be with Scarborough Research. I told him he is not allowed to call after 9, and he just started talking again so I hung up on him.
lovesurveys Send email
Feb 16, 2016

They Stand Behind Their Promises

I have nothing but nice things to say about Scarborough Research. I received a letter from them a few weeks ago and was asked a few questions, there was a dollar bill enclosed and a promise of five more dollars if I answered these questions and mailed the survey back to them. I answered their questions (which took maybe 5 minutes) mailed the survey back and received a five dollar bill ten days later. It's not too often people keep their word, but Scarborough Research did just that.
gettony Send email
Jun 26, 2015

Will Not Remove Number from List

Caller (researcher) has the authority to dial my number and invade my privacy but will tell you that he does not have the authority to remove my phone number from the database call list due to privacy concerns! Ridiculous. Horrible business practice.

There are plenty of people that will happily participate in surveys. there is no valid reason to harass and be rude to citizens that ask for their number to be removed from the call list or database.

I have read the complaints and responses from "employees." Scarborough research is a business and their product is getting completed surveys via unsolicited phone calls. The Do Not Call List should apply to research companies but it does not.

Change your corprorate policy on removing numbers from the database/call list and I will happily agree that you "research" is as valuable as you think it is.
7OK27Q Send email
Apr 20, 2015

Survey Operations

I am a Consumer working with Scarborough but when I called for details about correct mailing or mistakes I was told the ID Number was needed so I do not remember seeing these things so he could not help me so could your Company please Email me mine then I can stay in touch in case something else occur. Thank you for your time.
maryberry Send email
Mar 4, 2015

rude service

I just want to say that Scarborough Research is one of the best companies I have ever done research with. They have the nicest employees, and on top of that they compensate you with cash gifts just for giving them a couple minutes of your time. People who do not give them the chance or even hear them out are the ignorant ones and dont understand the importance of research. At first I wasn't so sure about trusting Scarborough, but after looking them up and asking one of their employees for more information they assured me they were no hoax. People, if you want the calls to stop, just do their short survey, it will not kill you to give them a couple minutes of your time. They have been in business for a very long time and they are also part of the Better Business Borough, so all you people who say are going to report them, your wasting your time. That wont change a thing because they still need to gather information within your area. Lets not forget that the employees who work there are also human beings and are only doing their jobs the way they are supposed to, so instead of screaming at them and being rude to learn, have some manners and reject them nicely. There is no need to be rude to someone who is only doing their job to the best of their abilities! I love Scarborough and I will always be willing to participate in their research, you all should too.
LESLEY Send email
Feb 12, 2015


[email protected] Send email
Jun 21, 2014

Annoyance calls from Scarborough Research

I feel so sorry for all the people who are being harassed by Scarborough Research. We received one call, said, "No," and then prevented them from annoying us again. They can dial our number till their fingers have blisters, but we will never have to hear their voices again, and y'all can do the same.

I checked Amazon, and for less than $40, you can purchase a Caller ID unit with call blocking capability. If you have Caller ID, you can plug this unit in and without any further fees, block calls. When an annoying call comes in, simply press the REJECT button, and all future attempts by them will be met by a recording of a commanding man saying that you no longer will accept their calls. No matter how often they dial, all you will hear will be a ring, maybe two, then blissful silence. Your answering machine may collect their message, but then, of course, you can delete without listening to it.

This is the simple solution that people have been hoping for that will not give your number to anyone. I like to think about the poor slob on the calling end getting my blocker every time. Hahahahahahaha!
User925617 Send email
Mar 30, 2012

Rude service

I have been working at Scarborough Research for over about three months now and I love it. I do get the few people on the other side of the phone that decide to be rude to someone just doing there job and trying to make a living. For those of you saying your on the "National do not call list" You are right that does not matter, because we don't have a list. Our computer takes area codes from your area and randomly generates phone numbers based on that. So I call disconnects, payphones and everything else. I have no idea who I am calling when I call. As for those of you who have a problem with the demographics section. We base our questions on the exact wording of the U.S census.
User923686 Send email
Mar 26, 2012

Rude service

I received a paper survey from this company in the mail today and began internet research to learn what I could about Scarborough Research. There is a line on the survey form that states: "*Please provide phone number to ensure delivery." That doesn't even make sense; the post office uses addresses and zip codes to deliver mail, not phone numbers. I've reads the 'complaints' on the first page here, and drawn my own conclusions. I believe the complaints to be valid, despite the protests of two posters who claim to be employees of said company. Their snippy attitudes, name-callings, entitlement expectations, and rudeness suggest they probably do work for SR. Maybe money is the be-all to some people, but my time, name, address, and phone number are worth ever-so-much more than a mere few bucks. A dollar a minute to pick an answer option to a loaded question? Having my personally identifiable information passed around to other companies for this company's profit? Not worth MY time. There have been statements here by people claiming to be employees that SR is providing a public service to help me and my community, and my failure to participate will put stores, newspapers, radio, and TV out of business, essentially destroying America as we know it. Wow. I have that much power? No; I'm not in the federal government. There are no TV stations within ninety miles of me, the closest radio station is 45 miles away in another county, the newspaper is apparently doing so well that our small community of fewer than 10.000 people in the whole county just got its third once-a-week newspaper, and the only 'chain' type store around is 35 miles away in another county. There is ONE grocery store in the whole county, it's locally owned and it closes promptly at 8:00 pm. Cell phone companies don't bother with putting towers here, phone companies don't bother with DSL, many people are on dial-up for internet access, and since TV transmission went digital, most people's roof-mount antennae don't get reception any longer. A few of my neighbors some miles away have satellite dish receivers. If the research truly is to improve services, then tell cable and satellite companies to make the stations offered in a menu format. I won't get a 'dish' because I'd only watch MAYBE ten stations, four of which are offered on the middle tier and three are on the upper tier; I will NOT pay upwards of $90 per month for the entertainment of maybe ten stations that aren't available during poor weather anyway, or for satellite internet connection that is equally unavailable: storms are frequent here two or three seasons per year.
To Scarborough Research:
No TV watched regularly. Internet access in past 30 days has been by driving seven miles to town to a wi-fi hotspot. I listen to music on the radio, on my CDs, and on my iPod while driving my car only (mostly, my CDs). Phone services I have or are subscribed to? None. I am a Native American/German/Irish (with no Spanish, Hispanic, Latino blood) woman over 55 years of age. There's your completed survey, for the dollar you enclosed with it. I have absolutely no reason to provide you with my name, address, or phone number because your 'dollar a minute' isn't enough money for you to haunt my life with repeated calls and more mail. I refuse to invite you into my home by mail or phone; I consider you an intruder and will treat you as such. I owe you nothing. And by the way, just because someone is over 70 doesn't mean they're 'old' any more than someone being out of work makes them 'down on their luck'. That kind of thinking is narrow-minded and prejudiced. And my feeling is that if a company calls me and I tell them NO about anything, the call is done; if it would take only 2 minutes to answer the caller's questions, I don't care if I waste 5 minutes of MY time reiterating NO MEANS NO. Lose you're entitlement attitude. When I pay the monthly bill for a phone line (land or cell), the phone is for ME ~ not for you. I don't have to answer it, I don't have to return calls when a number is left, I don't have to jump through anyone else's hoops. I don't even have to be polite, civil, or pleasant to anyone who calls me without my consent. I am not interested in assisting a company to prosper when they use bullying and tax evasion as tactics to their profit.

If SR won't give their employees the ability to remove phone numbers at the request of the person called, and demands to collect/capture your phone number and/or email address to remove you from their system, they have no respect or value for those people called ~ or their employees. By their own policies, Scarborough Research is NOT a reputable company.

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