Submit a Complaint

Sears

United States,
Missouri

Consumer complaints and reviews about Sears

crjr4u Send email
 
Jan 26, 2020

Faulty Compressor

I purchased a new Kenmore Elite PreView Grab-N-Go refrigerator model #795.74077.610 on October 25, 2017 and was delivered on November 7, 2017. The amount I paid for it was $2999.99. This unit completely failed on November 22, 2019. Sears sent out a repairman who I paid $419.17 on my Sears card. The repairman said he fix a lot of these refrigerators for the same reason. He said the manufacturer is running the wrong refrigerant through the systems. My refrigerator was diagnosed as having a bad compressor. The compressor in my refrigerator was made by LG #FLB075LBNA made in Korea. It is labeled (INVERTER 0 - 220, 53hz DMC2320177211360) over the bar code and the compressor was running on R134a refrigerant. My house is set up on 120v current. I was told by the repairman that they had to be paid before the part could be ordered. I paid for the labor only. My gripe is there is no recall and I'm one who like paying for some manufacture mistake. It's unreal what I feel about the whole situation!

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username