In 2002, I had Sears home improvement install windows and siding on my home. The windows sills were installed incorrectly and therefore water ran into my home and ruined the brand new drywall and paint on the interior of the home. On July 17th 2010 I contacted Sears home improvement about repairing the defective siding and windows. It is Now OCTOBER 13th 2010, and nothing has been accomplished. I spoke to Mellisa Kirkland in july and have attempted to work with her towards resolution. After calling so many times I cannot count, two contractors coming to my home, Dealing with regional tech manager Scott Reinhold, Nothing has been done to fix the issue. I finally spoke to Betty, Melissa Kirkland direct supervisor (which by the way she fought connecting me to), TO GET SOMETHING GOING TO FIX THE FAULTY CONSTRUCTION DONE TO MY HOME. She was able to contact Scott Reinholds manager to get approval to get the contractors out to my home to repair the issue. I still have no date or time they will be to the home, they stated they will only fix the area being affected by the water damage. Meanwhile the same process that was used on the windows that are leaking was also used on the entire house, which means sooner or later the rest of the windows in the home will leak. I do not think that Sears has compitent contractors that can handle this assignment. I would like to have someone who can get this issue handled to contact me directly. My home phone is 845-692-0426, My name is Charles Kilmer, address of 21 scotchtown drive, middletown Ny 10941

Mr.Kilmer is an idiot. He neglects to tell the whole story and leaves out the fact that he had additional work done by a hack contractor that caused his leaky windows. Mr Kilmer pease state facts when you make bogus and unfounded accusations.