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Sears - Kenmore Elite Refrigerator

United States,
California

Consumer complaints and reviews about Sears - Kenmore Elite Refrigerator

roblitt Send email
 
Aug 16, 2019

Kenmore Elite Counter Depth

Why has the FTC not forced Sears and LG ( maker of compressor for these units) to do a nation wide recall to repair the known issue that Sears ( also LG) is forcing the customers to go thru. It literally takes weeks and weeks for anything to get done, then they have to have parts shipped in, and that part fails..
In my business, if there is a part sold, and a certain # FAIL. there is a sub-part i recall instated and all defective parts have to be replace..
There certainly enough in the market place that have failed, people get tired of dealing with the ineptitude of the techs and Customer Service groups that they just go buy a new one...I an unable to do that. I need Sears to Step UP....
Wanda Augustina Ruiz-Barragan Send email
 
Jul 1, 2018

Sears Kenmore Elite 74093 - stopped cooling

BUYER BEWARE – KENMORE REFRIDGERATOR
November 30, 2016 I purchased a Kenmore Elite 795.74093.411 / Seri # 607R00046
June 25, 2018 it stopped working ( less than 18 months), I lost everything in it. I phoned Sears and found out that it was no longer under warranty and I will have to pay full price
I went on line and looked at the
Consumer Report - out of 54 reviews - 38 are 1 Star
Sears - out of 55 reviews - 37 are 1 Star
Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2.5 out of 5 stars with a 67% 1 star rating
TopRefrigerator Reviews.com 2,696 Views – 2.32 star out of 42 Votes
NO RECALL was done on item
Sales clerk at Sears in Rancho Cucamonga, CA on Friday June 29 2018 around 6:45 p.m. – “she told me that KENMORE does not make refrigerators to last, that is why you have to buy the extended warranty which cost $499.99 and keep it current for any future problems. NOTE.. it only covers 25% cost of parts.
I was also told by her that Kenmore is not a Sears Brand. Funny when I look up Kenmore all phone numbers lead to SEARS

November 30, 2016 I purchased a Kenmore Elite 795.74093.411 / Seri # 607R00046
June 25, 2018 it stopped working ( less than 18 months), I lost everything in it. I phoned Sears and found out that it was no longer under warranty and I will have to pay full price
I went on line and looked at the
Consumer Report - out of 54 reviews - 38 are 1 Star
Sears - out of 55 reviews - 37 are 1 Star
Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2.5 out of 5 stars with a 67% 1 star rating
TopRefrigerator Reviews.com 2,696 Views – 2.32 star out of 42 Votes
NO RECALL was done on item
Sales clerk at Sears in Rancho Cucamonga, CA on Friday June 29 2018 around 6:45 p.m. – “she told me that KENMORE does not make refrigerators to last, that is why you have to buy the extended warranty which cost $499.99 and keep it current for any future problems. NOTE.. it only covers 25% cost of parts.
I was also told by her that Kenmore is not a Sears Brand. Funny when I look up Kenmore all phone numbers lead to SEARS
Filed complaint with BBB on June 26 2018- No Answer
November 2016 I purchased a Kenmore Elite 795.74093.411 / Seri # 607R00046 Bottom Freezer Refrigerator. today it stopped keeping my food cool and I lost everything in it because it was not keeping the food cool enough. I phoned Sears today and found out that it was no longer under warranty and I will have to pay full price so I went on line and looked at the reviews (which i should have done before I purchased it) This refrigerator at best is a 2 star with 85% giving it a 1 star Consumer Report - out of 54 reviews - 38 are 1 Star Sears - out of 55 reviews - 37 are 1 Star Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2.5 out of 5 stars with a 67% i star rating. All complaints that is the same as mine refrigerator stopped cooling and the ones with the warranty still had to pay because the warranty did not fully cover that problem, not only that but they had to have it repaired several times in a short period of time and be without a fridge for long period between repair appointments. I have had this fridge for less than 2 years and today I lost everything inside in which I will have to replace and have the expense of my whole family eating out until I get another one. You know this is a very serious matter WHY did you not pull this out of the market?? All my appliances are Sears. Is this how you treat your loyal customer now? I would like a refund or another model of equal value that will work and not break down in less than 2 years.

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