I have talked to 17 different people from customer service, 4 supervisors, been hung up on 3 times, called executive complaint 2 times with no response, sent 3 text messages to Ed Lampert with no response from his team.I was promised that this issue had been escalated 4 times including to corporate customer service, and was told that I would hear back within 24 to 48 hours, but if not to call back the next day and start the process over. The new refrigerator that did not work was picked up 15 days ago and was told yesterday that it would be another 7 to 10 days to process this again. I was profusely promised my refund would be in my account on Monday the 14th. When that did not happen , was told it would take another 7 to 10 days. Customer service lost the order to begin with because of the way they handled the return. Obviously, CS does not know what their title actually means. The idea that you just pass the problem off to someone else instead of following up to make sure it is resolved is incredulous. To allow a problem to go to the CEO of the company, and still not respond is unbelievable.
The case number is 573-3586
My name is: Tim Couse
Phone# 317 498 1067