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Sears

United States

Consumer complaints and reviews about Sears

NVRbuySEARSmattress Send email
 
Feb 23, 2012

Bad mattress and return policy

We brought a sealy a year ago.. it started to sag 6 months into it.. we called sears and they sent someone out to inspect it and they issued a direct exchange and apologized we received a bad apple. now 6 months from the 2nd one, its starting to sag again.. they sent someone out to inspect it.. and they did note the mattress is sagging... BUT! it is not sagging enough to classify as a manufacture deflect so we can not exchange it now. the mattress is sagging after just 6 months with a warrant of 10 years. why is this not a manufacture deflect beats me. great warranty and service. NEVER BUY FROM SEARS
Sunshine36301 Send email
 
Feb 23, 2012

Return policy

I got a pressure cooker for Christmas, tossed box & receipts because it was from Sears, thought I wouldn't need them. Cooker bottom does not even come near sitting level on my ceramic top stove, I tried to use it anyway but was recently told to bring it back even w/o box & receipt & they would replace. Cooker still in good condition since rarely used. Sears said no they would not w/o box & receipt, gave me a phone # for Presto, the maker. I bought cooker from Sears. If I bought a dress and took it back would they send me to China for problems with it? Sears needs to make this right since I bought from them. I will never make that mistake again and intend to tell everyone I can reach in person, phone, Facebook or whatever about them. I also intend to file a complaint with the BBB.
Thud Send email
 
Feb 23, 2012

Return policy

You lost your receipt and the packaging. Are you really going to blame Sears for not returning it? Honestly?

Also, your item is probably under warranty from the manufacturer, not Sears, so you would probably get your item replaced if you bothered to call them.
Walter S. Send email
 
Feb 23, 2012

They dont honor warranty

I purchased a DIEHARD Battery from Sear in 2008, the battery has a three free replacement warranty. My truck was not starting well so I took the battery in to SEARS. They needed to test the battery and what not, so I left the battery there and drove back later. Yep, the battery was defective. The guy looked up my phone number, then the license plate number, then every phone number I could think of and he could not find receipt. I drove home again and looked for receipt could not find it. When I purchased the battery the service guy told me dont worry if you misplace the receipt we keep the records in our computer, well this is not true or the computer conveniently forgets. So I drove back to SEARS and told they guy. He said there is nothing he could do because of no receipt. I told him thats a bunch of crap because there is a date on the battery, he said no receipt no return. Then the guy next to him starts telling the customer buying shocks that the warranty is in the computer, I quickly told the guy dont believe that they cant find mine and it has only been three years. Sears just lost a good customer over this.

Since they would not replace the battery, and I did not want the same problem again I went to FIRESTONE and purchased a battery because I know they honor their warranties. At this point SEARS Should refund the price of the battery, and reimburse me for the Core I had to pay at FIRESTONE.
WGAS Send email
 
Feb 23, 2012

They dont honor warranty

Regardless of what they told you, you should have kept the receipt in a place you can find it later should you need it, like in this case.
Jesada Send email
 
Feb 23, 2012

customer service

NEVER EVER order from Sears.com. I ordered two Christmas presents on Dec. 11 and I am here on the 20th with nothing. The camera I ordered was damaged before it even reached UPS to be shipped to me. I was assured that a new one was on its way and would be here by the original shipping date. When I called customer service for an update, I was told the camera had not been re-ordered for me. My camera was not on its way...it was cancelled without telling me. She asked if I wanted to reorder it, and I said yes. She did not mention to me that I would now have to pay the non-sale price ( I bought it on sale) and would have to pay $22 for shipping ( I had free shipping) The second item was delivered, but was not what I ordered. It was also broken. When I called customer service, they said I needed to wait for a shipping label and would need to reorder the item again on my own. They give me a broken piece of crap I paid $60 for, and now I needed to reorder the product I actually wanted for another $60. Customer service has been a joke, even the supervisor was rude and insulting. I receive canned emails from customer service that have little to nothing to do with the situation. NEVER ORDER FROM SEARS.COM
SearsCare Send email
 
Feb 23, 2012

customer service

Dear Jesada,

I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We would like to make sure that you have been helped with your issue. If you have not been helped or have been helped but are still having difficulties with your item, we would like to help you.

At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Jesada) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.


Thank you,


Robert B.
Social Media Moderator

Sears Social Media Support
Send email
 
Feb 23, 2012

False advertising!

I ordered a tv online thanksgiving night, item showed in stock and that it would be delivered to the store. 3 days later I get an email that says the item is unavailable. False advertising, they show a great sale price because they never intend on sending you the item. Salesman tried to bait and switch when I went to local store to check same item, 'oh we can't get that one but look at this more expensive tv!
Calderone Send email
 
Feb 23, 2012

False advertising!

I too purchased an item on-line and only learned (via the order confirmation email) that it was out of stock after I placed the order. The item never arrived. Weeks later, I received an email blaming the supplier and claiming I should expect a refund. Down w/ sears!
Sir Send email
 
Feb 23, 2012

Their attitude is not acceptable

With no provoking, other than disagreement about a promised discount which he did not honor, went ballistic, hurling obscenities, banning us from the store. I said nothing as I tried to get my 85 year old disabled mother out of the store. We were afraid for our safety as he tried to get us out. Screaming at the top of his lungs, he followed us to the door in a threatening manner.This behavior is not acceptable no matter what the circumstances.
Thud Send email
 
Feb 23, 2012

Their attitude is not acceptable

I find it hard to believe someone, let alone an employee of a store you're in, starting going "ballistic" with no provokation. That may be what happened, it just doesn't sound likely. I think you're leaving something out.
MauiAL50 Send email
 
Feb 23, 2012

Their attitude is not acceptable

I, too feel as if there is missing information here.
Shocked Send email
 
Feb 23, 2012

Lied me and tricked to sign agreement

In February 2011, I called to renew a Master Agreement on a refrigerator purchased in 2007. I paid for it over the phone and was told to keep the existing agreement paperwork and it was back in force. I then requested a service call to check the ice maker because it was slow to make ice. The tech was here approximately 10 minutes that day and told me that there was nothing wrong with the refrigerator it was a water line problem.
This past Monday, the refrigerator stopped working and threw a code, I called for a repair and was told the tech did not have to come out because the code told him what to order in parts. Today, the tech came to install the parts. After installing the parts, it did not fix the problem, he then spent about 1 and 1/2 hours on the phone with support walking him through what he thought was an electrical problem, after trying to follow the person on the phone, support concluded that this 4 year old $2700 refrigerator was UNREPAIRABLE. I found this to be incredible that a product that was less than 5 years old could have a problem to make it 'SCRAP."

At this point I was informed that I had a smart agreement, not the master agreement I had requested, and since I had not received any paperwork I had no idea what I had. I was not even aware that there were two different agreements. Now I sit with a $2700 refrigerator that sears warranty is only going to give a $500 replacement. This is absolutely the worst customer service I have ever encountered. I am totally frustrated, I was just on the phone was someone from the warranty department Tanya and she disconnected me while I had been waiting. Its been almost 1/2 hour now and she still has not called me back.

I am totally disappointed with the treatment by Sears, this was always my go to company for especially appliances but after this shell game I was played I will never, ever step foot in Sears again after I make this forced purchase, since it is only a credit for a refrigerator and not even a check. Customer solutions has been useless. I feel I was lied to when I purchased the warranty extension and I am being given nothing but a run around now. Every time I ask for a manager or corporate I get transferred back to warranty. I am totally disgusted.
Gatortracks Send email
 
Feb 23, 2012

Lied me and tricked to sign agreement

It seems as though you would have suspected a communication problem when you were billed for the incorrect amount.
Mrknowitall Send email
 
Feb 23, 2012

Their attitude is not acceptable

Bull excretment.
Venice09 Send email
 
Feb 23, 2012

Their attitude is not acceptable

Ellen does.
Jim J Send email
 
Feb 23, 2012

Bad mattress and return policy

I bought a Sealy mattress from Sears in November. The mattress they delivered was much harder than the one in the store. I went to the store to exchange it and the sales person indicated that the one on the floor was eight months old so that is why it probably felt softer. I picked out another mattress that was softer and according to the sales person $75 cheaper. I was told I would receive a refund. When I called to arrange delivery I was told that the new mattress was the same price. The second mattress was delivered and again it felt different than the one in the store. The padding seemed thinner and less dense and there was an indention in the middle. When lying down on the mattress I sink down to the springs which are unyielding. I went back to Sears and tried to explain the problem to a basically mute sales person and she said go ahead and pick out a different mattress. I picked out a higher priced mattress from Simmons. When I called the delivery department they said they would call back. When they did they indicated there was only one exchange allowed, not one per 30 days.

I am now stuck with an uncomfortable mattress which I paid too much for.
Wilma Burbank Send email
 
Feb 23, 2012

Bad mattress and return policy

I am having the same problem with my mattress being so hard it actually hurts my back. The mattress was $1700.00+ Beautyrest and I specified a plush but this one is so hard and when we get out of bed it looks all lumpy and the pillowtop does not come back up. I to picked the plush one on the floor at Sears but the one I received is not plush. I think the biggest problem is that the sample beds have a cloth laid across the beds that say plush, ultra plush, firm, etc. and they are not on the correct bed and you go to the type you are looking for rather than what is on the sign. I think I'm going to have to return mine and go to Big Lots, at least I will have a softer mattress.
Elizjohn Send email
 
Feb 23, 2012

Poor incompetent and uncaring service

I am having the same problem in Dec 2011. Amazing that Sears is not customer oriented enough to fix their issues. No wonder they lost $428 million this past quarter. I've given up on Sears...and the dryer that hasn't worked for over a month now as i've been stood up long enough.
Send email
 
Feb 23, 2012

Terrible service on website, phone, and appliance scheduling

1. Phone Service Complaint, 2. Website Complaint, 3. Garden Tractor Complaint, 4. Scheduling Repair Complaint - 8 hour window!! Sear Lawn Tractor purchased July 2007. Put together incorrectly, returned and brought a new one. Purchased their warranty plan. 8 hour window for a repair call, 3 weeks away! How convenient is that? I am looking into getting this back to sears and going with a John Deere. The website does not let you login, "please visit sears.com and take a 3 minutes short survey about your phone assistance". When I followed the on-line instructions to login, my passwd expired, "please check your email for a new password" doesn't work, no one at the website number is any help, someone will get back to you in 24 hours...

There whole phone system is a big run around, I have been transferred and given phone numbers all morning for "customer relations". Finally the last person I spoke to transferred me and said I would be able to make an appt. Well, she transferred me to never ever land... the customer relations is closed, and there is no recording with directions how to make any appointment.

Too bad! Sears use to be a good place to do business, I won't be back, ever. I can't even get a person on the phone to address one of the above issues.
Consumer62 Send email
 
Feb 23, 2012

Terrible service on website, phone, and appliance scheduling

I saw an item advertised on their website for a sale price yet when I added it to my cart, the original price showed up. I contacted customer service and spoke with a supervisor named Star. I asked to have Sears honor the price showing on their website and they refused saying it was an error on our part therefore we won't honor it. Well no kidding...who elses error would it have been????? I thought Sears was a reputable company but I see it is not. I will never buy another thing from that store again. Any store who does not stand behind their advertising - be it a mistake or not - is not a company worthy of my business. Would $30 really have changed their profit margins????? I daresay not. On the other hand, would it have changed my life and the life of the intended recipient on Christmas morning - ABSOLUTELY!!! Thanks Sears for being a company who doesn't care about it's customers!! This is one customer who's business you've lost and hopefully other that read this and all of the other complaints on this and other sites will feel the same way and choose to shop elsewhere. Hope you have negative profits this Christmas season!!!
Victoria Barger Send email
 
Feb 23, 2012

Wrongful termination/harassment

I was a beyond loyal employee to Sears Holdings for about 3 years. I was so loyal that I pratically had Sears tatooed on my forehead and I even got my boyfriend a job there.

I was wrongfully terminated from the meadows mall store in Las Vegas. Their claim was that I had filled out a fradulent time punch.

I had worked for a previous Sears in Colorado for 2 years and had a blast! I loved the people, I loved the company, the policies, the dedication and overall I loved my job and the corperation. That all changed when I transferred the the Meadows store in July of 2009. I entered unknowingly into a high risk store that had a turn over rate that was so high that I never even bothered to say hello the the new hire ons because I knew they would be terminated in a months time.

There were two female employees, one my HR and the other my ASM who did nothing but harass and bully me the WHOLE year I was in the store. It was so bad that I would go to work crying because I was hat miserable.

I made numerous complaints to the LP and to my supervisors with no action being taken to stop the abuse. I was being ignored and accused of things left and right, and written up it seemed like on a weekly basis. I called the ethics lines until the phone melted it was that bad.

Now I wasn't a troule employee, I had a squeeky clean record in my other store and had nothing but perfect references for my preformance. Even in this hell hole store in Las Vegas, my preformance was always above and beyong company standards and I recieved praise from my immediate supervisor on a regular basis, but when it came to me needing to speak to him about the two girls' behavior towards me I always got the 'uh-huh I will look into it' speech and it never happened.

These girls went as far as to trying to break up me and my boyfriend ((mind you we live together and moved together to las vegas)) It was so bad that my boyfriend's manager even went up and litterally got into screaming matches with the two girls and other managers about leaving me alone. They were claiming that he was beating me, which was deffinately false. But thatwas just the begginings of my problems.

After about a whole year of the abuse and harassment and ridiculous write-ups and threats, the two girls had a major altercation with me and stated that I needed to stop calling the ethics line and complaining. I had asked if we could have a sit down talk to discuss the matters and the issues the two seemed to have with me, and they denied me that and said I would not be talking to 'anyone anytime about anyone's behavior'

Three days later I was terminated, they stated that I filled out a fradulent time on a punch correction. When I called the LP to review the time and dates of my entering and leaving the store, they told me the cameras were off by 1-4 mins. I was terminated over 4 minuets, and that 4 mins cant even be calidated because the cameras are off by 1-4 mins.

After weeks of calling the HR and ethics lines to have this termination looked into, the response I recieved was that the company as a whole would not re-employ me since the paper work submitted by the HR girl who was harassing me was already reviewed and decided that I would be terminated even though no one bothered to call me or sit down with me to talk about the alligations to find out what was going on.

I asked if work place retaliation was considered, and what about the harrassment and all the issues I had had with the girls, and I was told there is no law in NV that protects employees against harassment unless is was pysical and violent.

What a crack of crap right?

And when I asked about the fact that I was terminated after the fact that the HR girl told me to stop calling ethics, and that to me that was retaliation, they stated that since she had filed the paper work that day to terminate me, there was nothing to be done.

So what about my rights?? What about my voice as an employee? Am I forced day in and day out to be subject to the name calling, the finger pointing and absolutely ridiculous rumors two manager girls put me through?? In the end, to be terminated because I refused to quit?

So now I have lost my apartment and my boyfriend and I are about to lose our car, all because two females decided to play 'let's pick on her cause we don't like her and we will see if we can force her to quit, and if not, then we will find some boguss excuse to fire her'

Obviously Sears does not protect their employees from work place retaliatoin or harrassment. It saddens me to look at it this way because I loved the company that much and enjoyed my job every day, but te truth is, sears doesn't protect their employees.

So now that I have been wrongfully termiated, I cannot claim unemployment, and I have lost jsut about everything. I am only 19 years old and my employment record is permanantly destroyed and has a mark saying that I time frauded a company. Lies lies...

Im planning to go to the media about the whole thing, it's wrong. And maybe their should be a law about harassament and creating a hostle working enviornment.
Unhappy But Happy Now Send email
 
Feb 23, 2012

Wrongful termination/harassment

I am sorry that you went through that and I believe everything you say, I was a manager and walked out after 4 years of employment because of the hr person, I did nothing wrong but was just fed up. One of my incidents was I was physically assaulted by a receiving employee at work twice he is male I am female. Turned him into hr and wrote a statement, I even had a witness, he was brought in and asked if he did it he said no. Guess what nothing was done about it. I guess sears condones women being hit
Thud Send email
 
Feb 23, 2012

Stay away from these place

I'm sure that despite your irrational conclusion, your age had nothing to do with the situation. In any case, how long do you think a retail store should offer a free warranty on a large appliance? Over a year is just unreasonable. I would say after 90 days, it's between you and the manufacturer.
Roorile Send email
 
Feb 23, 2012

Stay away from these place

I have a Sears Oasis hp washer, which is about i 1/2 years old I paid 800.00 dollars. The control panel had malfunctioned and I called Sears and complained. I was told That I could pay for a service visit, which will cost me over 200.00 dollars. I complained about the age of the washer and was told that the're sorry, I would have to pay the price of the service on a washer barley over a year old.A cost of 25% of the washer. A fine way to treat a senior citizen once you get their money, and they expect as a consumer to be treated fairly. Even a discounted service would have been fair for the age of the washer. But they already got my money, so why should they.

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