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Sears

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Consumer complaints and reviews about Sears

SearsCare Send email
 
Feb 23, 2012

Stay away from these place

Dear Roorile,

My name is Robert and I’m part of the Sears Cares Escalations team and we value you as a customer. Please accept our apologies for the frustration & troubles you've experienced with your Oasis hp washer. It's clear we have let you down, but we'd like to help make things right. We understand how important it is to have a working washer in the home and we would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience, please contact my office via email at [email protected] In the email, please provide a contact phone number and the phone number the washer is under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Roorile) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Vjob1 Send email
 
Feb 23, 2012

Poor incompetent and uncaring service

No for signing her up for their "payment protection without her consent", and then lying about the terms of the this payment protection!
Vjob1 Send email
 
Feb 23, 2012

Poor incompetent and uncaring service

No, for signing her up for their payment protection plan without her consent, and then lying about the terms of their payment protection!
Streetlamps Send email
 
Feb 23, 2012

Non-concern of managers

Are you allotted vacation days or sick days? Seems like Sears is just like any other retail consumer business. Fast bucks and inhumane.
Nothappy4years Send email
 
Feb 23, 2012

Non-concern of managers

Facts of life where I work: I spent 5 days in the hospital last week, not supposed to go back to work for 1 to 2 weeks, but I'm going back after one week anyway. EVERY time I have called in to inform managers of what is going on, I hear about how they are going to have to find someone to work my hours. Today I find that when I go back next week I am scheduled for 6 days straight because the poor guy that had to fill my hours was promised three days off for working so hard. Wow, it was such a vacation having probes stuck in my heart, three procedures done, ivs in my arm, etc., that I might have to do it again soon just for kicks and giggles! And these were female managers that are concerned more about having a sales person on the floor than the health of a coworker. Nice to know I'm cared about there. Can't wait to go back so they aren't inconvenienced any more.
Thud Send email
 
Feb 23, 2012

Non-concern of managers

They should just let all their employees work whenever they want. Screw their customers and the work they need done.
Mrknowitall Send email
 
Feb 23, 2012

Non-concern of managers

If they don't have employees there to sell all their crap, you won't have a job. It's a business, not a charity. If you don't like it, find another job.
Send email
 
Feb 23, 2012

Warranty scam!

I purchased a ge washer from sears with a 5 year warranty. It broke 6 months later took the 3 weeks to repair. it then broke 7 weeks later, technician came out and said we must have abused the washer, it will cost me $2500 to fix it!!?? this when there is a 5 year warranty! Bottom line if you need a major repair they will just void the contract with some kind of bogus lie! Spent hrs on the phone, final judgment voided contract! sears salesman can't believe it, never in 16 years has he seen an abuse claim on a washer. Sears must be getting desperate to save money!

Will be contacting my attorney, there is no way they are getting away with screwing me over.
ANNA27 Send email
 
Feb 23, 2012

Warranty scam!

Purchased a new top of the line Maytag double oven at Sears in Canton, Ohio. Purchased the extended warranty. Oven smells of gas and the racks fall through. Sears will not replace even though I have the warranty. i have spend hours and hours AND HOURS on the phone with the warranty department only to be given the run around consistently. I do not know what to do next, the stove is only 8 months old, but I told SEARS shortly after it was delivered that it leaked gas, was told Sears would not do anything until after 30 days. It turns out that after 30 days SEARS will not return the item and you have to deal with the warranty department which will give you the run around, transfer you to department after department, will not return phone calls, I am at my wits end. I paid over $1, 700.00 for this stove and I have been cheated like I have never been cheated in my entire life. DO NOT BUY ANYTHING FROM SEARS, DO NOT PURCHASE THE WARRANTY--IT IS A FRAUD. SEARS IS CORRUPT. SOMETHING IS TERRIBLY WRONG WITH SEARS. I AM TOTALLY AGHAST AT THIS SITUATION. i WAS TOLD A MANAGER WOULD CALL ME BACK SUNDAY AND THEY NEVER DID. A REPAIRMAN WAS HERE FRIDAY AND SAID THE STOVE NEEDED TO BE REPLACED AND SEARS DENIES THE REPAIRMAN'S FINDINGS. HELP ME PLEASE. WHY IS SEARS CHEATING THEIR LONG TIME CUSTOMERS? WHAT IS GOING ON HERE.
ANNA27 Send email
 
Feb 23, 2012

Warranty scam!

Purchased a new top of the line Maytag double oven at Sears in Canton, Ohio. Purchased the extended warranty. Oven smells of gas and the racks fall through. Sears will not replace even though I have the warranty. i have spend hours and hours AND HOURS on the phone with the warranty department only to be given the run around consistently. I do not know what to do next, the stove is only 8 months old, but I told SEARS shortly after it was delivered that it leaked gas, was told Sears would not do anything until after 30 days. It turns out that after 30 days SEARS will not return the item and you have to deal with the warranty department which will give you the run around, transfer you to department after department, will not return phone calls, I am at my wits end. I paid over $1, 700.00 for this stove and I have been cheated like I have never been cheated in my entire life. DO NOT BUY ANYTHING FROM SEARS, DO NOT PURCHASE THE WARRANTY--IT IS A FRAUD. SEARS IS CORRUPT. SOMETHING IS TERRIBLY WRONG WITH SEARS. I AM TOTALLY AGHAST AT THIS SITUATION. i WAS TOLD A MANAGER WOULD CALL ME BACK SUNDAY AND THEY NEVER DID. A REPAIRMAN WAS HERE FRIDAY AND SAID THE STOVE NEEDED TO BE REPLACED and that this is the sixth Maytag stove of this type he has been out to repair with the same complaint AND SEARS DENIES THE REPAIRMAN'S FINDINGS. HELP ME PLEASE. WHY IS SEARS CHEATING THEIR LONG TIME CUSTOMERS? WHAT IS GOING ON HERE.
Stavroula Panas Send email
 
Feb 23, 2012

The warehouse people lied to me

I refaced my kitchen cabinets about 4 years ago. it cost us an arm and a leg. About $13, 000.00, maybe more.. The salesperson assured us that sears stands behind their products and work for life.."Anything wrong that will happen to your cabinets, sears will come and fix it immediately..You don;t have to worry.." he said. After many, many promises on his part, we decided to go ahead and give sears the job, since sears will stay behind their products and workmanship...After two years we noticed many parts of our cabinets got unglued. Also the glue started running from the edges. You could see the glue all over the walls, underneath the cabinets and on the sides. I called sears and told them the problem..The answer was "Oh! two years passed..You are not under the guarantee any more..We can send somebody to check your problem..It will cost you $100.00 just for the man to come out there and see what's wrong.
I couldn't believe it! What happened "waranty for life"?. My $13, 000.00 went down the drain...I am very dissapointed with sears and the services provided...I would never go back to sears again and neither my family and friends. I am thinking to come in touch with the better business bureau.
Send email
 
Feb 23, 2012

Poor incompetent and uncaring service

Mr. Bruce Johnson
President & CEO
Sears Corporate Office
3333 Beverly Road
Hoffman Estates, IL 60179

Dear Mr. Johnson,

I am writing to you with a sense of desperation, as I have been unable to get service for my Refrigerator which has had a service contract from Sears since I purchased it. Both my wife and I have been repeatedly lied to, mislead, and in general, treated with a complete lack of compassion or understanding. I’d like to give you a brief history of what has been going on although I am sure if you access my file in your records by my name, address and telephone number you will see our repeated attempts to try to get the service we paid for.

On Sunday, May 18, 2008 at approximately 2:30 pm my wife heard a loud irregular noise coming from our refrigerator. When she opened the doors she found the lights were out in both refrigerator and freezer and noticed that rather than the gentle hum of the motor there was silence. She immediately brought the matter to my attention. I checked my circuit breaker panel, which has a dedicated line for the refrigerator, and visually noted no change in the switch. My wife called 1-800-4MY-HOME and scheduled an appointment for service for the following day.

On the morning of Monday, May 19, 2008 while I was waiting for the service man to arrive I went to my circuit breaker panel and threw the circuit breaker for the line for my refrigerator. I went upstairs and noticed that the power had returned to the unit, but when I opened the freezer door, I noticed there was a strange odor but was not sure if it was related. I had a doctor’s appointment so I had to leave before the serviceman came, but my wife stayed home and waited to receive service on the appliance. That afternoon the serviceman came, I don’t know his name but his ID is #0881045 his name must be on record concerning this service incident. He asked my wife what had happened and he immediately informed her before inspecting the refrigerator that it was probably a problem with our electrical system and there was nothing he could do. He asked for a vacuum cleaner which my wife provided. He vacuumed the front of the bottom on the refrigerator, which incidentally was already vacuumed and clean, for approximately 30 seconds. He replaced the bottom guard, he opened the freezer door, noticed condensation and informed my wife that first we should consult our owner’s manual to determine what type of noise our refrigerator is supposed to make, and second that we must have left the freezer door open which caused the condensation and said there was nothing more that was needed to be done and left.

Mr. Johnson, both my wife and I have owned refrigerators our entire life; we were born after the era of the ice box, so we are absolutely familiar with the sounds a refrigerator is supposed to make. This was not a noise which is made during the normal operation of a refrigerator. Also, he made no indication as to the odor that emanated from the refrigerator. In my opinion this technician is incompetent and could have prevented the following chain of events. Unfortunately I was not here when the serviceman came as possibly I would have been able to make sure that the serviceman did his job. Rather he took advantage of my wife, who is not familiar with the technical aspects of the operation of a refrigerator.

By the time I returned home it was approximately 5pm and the house reeked of a strange chemical smell. At which time we placed a follow-up call to 1-800-4MY-HOME to reschedule another appointment. Incidentally, by this time there was a large puddle of water on the floor in front of the freezer door and my frozen food was beginning to thaw. When we spoke to the dispatcher they informed us that since the Monday service call had not cleared from the computer they could not schedule a new service call and that we would have to call back the following morning. As to the chemical odor, the service representative told my wife he would make a “health, or safety” report and someone would get back to us shortly in regard to the odor. That night no one had gotten back to us and my wife began to experience difficulty breathing as the result of this chemical odor she needed to take medication for her condition brought about by this gas, and I had to thoroughly vent the house before we went back home. That night I had my wife sleep at her sister’s house and I returned home and opened all the windows and activated my attic fan in an effort to clear the house of the gas.

I picked my wife up first thing Tuesday morning, returned home, and called the service center. They informed me that they would not be able to schedule an appointment until Wednesday, at which time I asked to speak to a supervisor. I was transferred to Vanessa at your corporate offices who kindly said she would look into the matter while I was on hold and informed me that their service vehicles were vandalized so they couldn’t schedule me for that day, but that they would put me on the schedule for Wednesday unless a vehicle became available sooner. They gave us an appointment for Wednesday between 8am-12pm.

Both my wife and I waited for the serviceman, At approximately 1PM Mr. Lenox, I.D. #13540 arrived at my home, he appeared to be very knowledgeable and professional, and immediately recognized the odor as refrigerant. Mr. Lenox pulled out and inspected the rear of the refrigerator and then opened the freezer, removed the cover to the evaporator and found two holes in the side of the evaporator that apparently blew out which started the release of gas on Sunday. He also verified that all our frozen food was ruined but was unsure as to whether we were covered for the loss on our service agreement. Mr. Lenox informed us that the compressor, the evaporator, the coils and some other part needed to be replaced. He said that it has been his experience that a job as extensive as this has never worked successfully. He called his manager to explain the situation advising him of his lack of confidence in replacing the parts but his manager insisted that he first replace the parts and if that doesn’t work then Sears would replace the refrigerator for the customer. Naturally, when Mr. Lenox informed me of this I was unhappy with his manager’s decision because at this point it has been four days since we have been without a working refrigerator, we lost all our perishable items and at best the parts will come by the 22nd of May at which time I call for an appointment which wouldn’t be until at best the 23rd. Having no control over the situation, I patiently agreed. He informed me that the parts will be sent to my home, at which time I should call for a third service appointment.

On Thursday, May 22, 2008 I called the service department to inquire as to when the parts would be delivered as I have been taking my family to restaurants for 5 days now and it’s beginning to get costly. The dispatcher I spoke to was very helpful and informed me that the parts were to be delivered that day, the 22nd and she would go ahead and schedule the service call for Friday, May 23rd so that I would not have to go through the holiday weekend without a refrigerator I would like to commend that person but she hung up before I was able to get her name or I.D. #. I was informed that the serviceman would be here between 8am and 5pm. The parts did arrive later that day, Thursday the 23rd of May, as the service dispatcher promised.

On the morning of Friday, May 23, 2008 I called to find out approximately what time the service technician would be coming as my wife had a doctor’s appointment and I had an emergency dental appointment, and wanted to make sure that one of us would be here for the serviceman’s arrival. I was told that he would be here sometime between 12pm and 5pm. My wife and I left at 9:30 for our respective medical appointments, and I put my home phone on call forwarding to my cell phone so as not to miss any phone calls from Sears.

While I was in the dentist chair, a call was forwarded to my cell phone from the technician, inquiring about the number of boxes that were delivered. I informed him that three boxes were delivered, he told me that there should have been four boxes as four parts were ordered, and it wouldn’t make any sense for him to come if all the parts were not available. But he did say that he would check with his dispatcher to see if all the parts were delivered. When I got home from the dentist I called the dispatcher and informed him what the driver said to me, and he verified that all the parts were delivered and advised me that he would notify the serviceman. I asked him “can he guarantee that I will get my repair today?” ? He told me he would try, at which time I asked to speak to a manager. He forwarded me to your corporate office, customer care department, where I spoke to Mike, I.D. #54272. I explained the entire story to Mike, he looked up our records and told me he understood my frustration, put me on hold, spoke to the dispatcher then got back to me and assured me that the service technician would be there to try to repair my refrigerator, if the repairs were unsuccessful Sears would authorize a replacement refrigerator. He even gave me his extension at 1-800-609-5650, extension 18473 and told me to contact him personally if there were any additional problems as Sears had dropped the ball 1st on Monday with an incompetent service representative, 2nd Monday night by not having someone call back concerning the safety issue which was posed by the leaking refrigerant that was reported, and 3rd that Sears allowed my family to be without refrigeration for 6 days now.

At 2:30pm I started to get a little nervous because the service technician who came on Wednesday informed me that this was a 5 hour job and it was starting to get late in the day. I called the service department and they assured me that the serviceman was on his way to my location. I asked to speak to a manager, they forwarded me to the corporate office again, and I spoke to Ann, ID #631138. I asked her to connect me with Mike at extension #18473, she told me she could not transfer me but had me repeat my entire story again. Then she asked me if she could put me on hold, called the dispatcher and assured me that I would get my service call today.

At 3pm I called the corporate office and spoke to Ben, ID #69375 and he assured me that the serviceman was en route after checking with the dispatcher. I asked him if I could speak to his supervisor and he informed me that the manager was away from his desk but would get back to me before 5pm.

At 3:30pm I called corporate office and spoke to Jessica, ID #49597 and asked her to transfer me to Mike at extension 18473 and she told me that she was unable to transfer calls. I asked her if I could speak to a manager and she told me that there was no manager available and that she was the highest level of contact I could speak to and that their supervisors are only there for quality control. Again, I explained my entire story which she verified by the notes on our account. She asked if she could put me on hold, she spoke to the dispatcher, got back to me and told me that the service technician was on the way.

At 4:30 the service technician telephoned and said that he was stuck in traffic but was on his way and that he would be here within 45 minutes to an hour.

At 4:45 we received a phone call from the dispatcher saying that we would not be receiving service today as this is a two-man job and the helper was not available to assist the service technician. She told me that she would have to reschedule our appointment and my wife told her that it would have to be first thing tomorrow morning. She then replied that since it was a holiday weekend no service could be made until Tuesday.

At this point my wife and I were beside ourselves with a sense of frustration and powerlessness. We have been dealing with incompetence, lies, and treated with a total lack of professional courtesy. I placed another call to the corporate office and spoke to Dannia #11514. I explained the entire situation yet again which, as you can imagine, I was tired of explaining when they have it all written out in front of them in their computer records. I must say that Dannia had very poor professional telephone ethics; she informed me that she couldn’t transfer me to Mike at extension 18473, that her supervisor, Carlos, was out of the building and would get back to us Saturday morning. At this point for my own health and wellbeing I had to stop pursuing trying to get satisfaction as I was getting nowhere.

At 3:19pm today, while in the process of composing this letter, I received a telephone call from Pat, ID #76307 (who initially refused to give me her I.D. but then checked with her manager and was ordered to do so) and asked me if she could reschedule my appointment for Wednesday, May 28th!!! I asked her if she was aware that they cancelled my service appointment on Friday and told her that I wanted someone here first thing on Tuesday morning. She told me that no one was available at that time. I asked her to please connect me with her manager and she informed me that she could not transfer me and that she would have her manager call me back. A few minutes later at 3:28pm Charles Smith at the call center (who claims to have no ID number) telephoned and said (as if he was doing us a favor) that he was setting up an appointment at their earliest convenience for Wednesday, May 28, 2008.

Mr. Johnson I have no idea what is going to happen next but I think you would agree with me that we’ve passed the point of reasonable customer service. It is now Saturday, May 24, 2008 at 5pm. It is obvious I will not have any refrigeration until possibly Wednesday which will make a total of 11 days without refrigeration. I have had to feed my family at restaurants for each of these days. I have had to spend an evening in the emergency room. I have had to throw away $350 worth of food. I had to cancel a family barbeque that we had planned for Memorial Day weekend. I have absolutely no confidence that when the service technician does replace these parts that my refrigerator will operate properly for any reasonable length of time, if it operates at all, as your service technician informed me that he has never seen a refrigerator work after this type of repair.

Mr. Johnson I am sure if you review my purchase history you will see that my wife and I have been loyal customers for many years, both in our purchases and our service contracts. I have also influenced many people to shop at Sears as I have always been pleased with your company and have never run into this level of incompetence and disregard for the customer’s satisfaction. I am writing to you as a last ditch effort to avert the continuing injustice that has resulted as policies that you may be unaware of. Also please be advised that I am forwarding a copy of this to the Better Business Bureau of New York and to consumer advocates at WNYC Channel 5 Fox “Call for Action” and WABC Channel 7 News, “Help Me Howard”, as I am just one poor consumer without any leverage caught under the Sears corporate rock.

I have tried to name as many contacts as I could so that these people can be instructed on how to handle this type of situation should it occur in the future as I am sure you wouldn’t ever want your family to go through a situation like this.

I hope to hear from you in the very near future. I have gone through the expense of sending this letter via FedEx so it will arrive in a timely manner. Thank you in advance for your attention to this matter.

Sincerely yours,



Lawrence J. Sypowicz



LJS/ds
cc : Better Business Bureau
Complaint filed 5/25 on line
WNYW-TV/FOX 5 New York, NY
205 East 67th St.
New York, NY 10021
(V)212-452-5555
(F)212-879-1484

ABC Channel 7 News
77 West 66th St.
New York, N.Y. 10023-6298
(V)212-456-7777
(F)212-456-1424
William Von Zehle Send email
 
Feb 23, 2012

Poor incompetent and uncaring service

We bought a top-of-the-line Kenmore ELITE refrigerator-freezer and have had the ice maker break at least 15 times. When we purchased the extended warranty we were told that if the same part broke four times the appliance would be replaced. However, when we reached four, the person on the phone (in Mumbai I think) said it had to be the exact same part and all the repairs had to be within one year. It's amazing but every time we call it's just over the one year period (or so they say). A couple of weeks ago it broke again and we set up a repair appointment for 6 October. Today I fort a recorded message stating they were cancelling the appointment and for me to call to re-schedule. I did and was told it would be another 8 days before they could come. When I asked to speak to a supervisor, the woman on the phone (in Mumbai again, I think) said I couldn't speak to a supervisor. When I again asked, she hung up on me! I called back and got another person and asked to speak to a supervisor. I've now been on hold for 1 hour 50 minutes with no reply. My wife and I had all Sears / Kenmore major appliances but the problems we've had with the refrigerator / freezer (as well as the Kenmore ELITE 'Oasis' washing machine) have caused us to replace our stove and ovens with Viking units. I think it's safe to say Sears has lost us as customers.
Alide Send email
 
Feb 23, 2012

The warehouse people lied to me

First my refrigerator died on Halloween..went to Sears next day bought frig..they said it would be delivered next day Mon the 9th When I talked to the delivery people I told them twice Monday and again Tuesday mornin that a large truck wont fit down my driveway...they showed up in Monster truck...deliverymen would not dollie it to my house very easy to do...they left with my frig...I called they said they would be here Tues..never showed up...here I sit...my real problem, and I told them is that I take VERY expensive medication that MUST be refrigerated... Im so mmmad the warehouse people lied to me...
Whythelongfaces Send email
 
Feb 23, 2012

The warehouse people lied to me

How did they lie? YOU have a driveway they cannot get into. They are not required to dolly your product up to your house. How about YOU dolly it up there? YOU need to make sure you have a way for them to access your house.
SearsCare Send email
 
Feb 23, 2012

The warehouse people lied to me

To Alide,

I'm very sorry that you've had this frustrating experience with Sears Delivery. I understand your disappointment and I'm sorry for how this has inconvenienced you especially when considering your medical needs. My name is James and I’m part of the Sears Cares Escalations team. We value you as a customer and would appreciate the opportunity to discuss these issues with you further and restore your faith in Sears. At your convenience, please contact my office via email at [email protected] In the email, please provide a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Alide) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Cdalt Send email
 
Feb 23, 2012

HORRIBLE SERVICE on a Fridge

To say I am extremely disappointed in my recent repair request(s) from Sears would be a huge understatement!!! The facts are:

Our less than 2 year old, $2000 Kenmore fridge quit cooling on 9/3/2011. The fridge has a 5 year "sealed refrigerant system" I called Sears and they scheduled an appointment for 9/12/11 (9 days after the initial call).

On 9/6/11 I called and asked for the appointment to get done sooner. The first person, Charlie, told me I did not have a 5 year warranty, tried to sell me an extended warranty and got irritated with me when I asked to speak to his manager. After the third time of asking to speak to his manager and stating it would be the last time I asked I was put on hold for 20 minutes before I hung up!

Again on 9/6/11 I called and got Lydia and asked to speak to a manager. I was again on hold for over 20 minutes with no answer. I hung up again.

Again on 9/6/11, I called and asked Lewis for his manager. I was again on hold for more than 15 minutes before I hung up again.

The last call on 9/6/11 was with Dave who was helpful to reschedule my appointment to 9/9. To recap I had to talk to 4 different people to get my appointment moved up before I was out a fridge for another weekend.

On 9/9/11 the tech showed up and couldn't fix the firdge. He ordered parts and said they should be here by 9/13 and I could move the appointment he scheduled on 9/19 for sooner when the parts arrived.

The parts didn't arrive until 9/15/11 and 9/16/11. There was no chance to move up the appointment scheduled for 9/19.

On 9/19, a different tech came and states that the parts can't be put into the fridge until he uses dye to check where the leak is coming from. He also states that the first tech should have done this. I ask him to install the parts since they are here and to attempt to get my fridge in working order. He states that he can't do that as it is against the policy (apparently Sears has a policy about taking a chance, fixing a problem and making a customer happy). He states that this dye needs to be in the fridge for 4 or 5 days and then he can come back. He schedules an appointment for 9/28/11 (9 days later and 25 days after my initial call to Sears).

Again on 9/19/11 I call Linda at Sears Customer Solutions stating my problem and asking what can be done to resolve the problem today. Linda tells me I need to call back tomorrow to try to get the appointment moved up but it appears unlikely. Linda also states that the tech that came today could have installed the parts if he would have called and checked. I had asked the tech if there was any way these parts could get installed when he was here and I was told no. I also asked Linda what happens if the tech can't fix the fridge at the next call. She stated that it would possibly be approved for a replacement. She stated that process would take 3 days to get approval once the tech came back.

At this rate, it will take a minimum of 28 days from the original repair request phone call to get approved for a replacement. I don't even want to think how long it will take to schedule a delivery!!!

Somewhat luckily for me, the first day the fridge went out I went to my local appliance store to purchase the cheapest fridge they had to get me by and I would later put it in my garage or sell it. The owner told me that I didn't want to do that and that he would give me a loaner fridge and send someone out that afternoon to take a look at the problem. That is what I call customer service!!! Sears - take a note on this!!!

I ask Sears - Is waiting 25-28 days (or more) to get a fridge repaired an acceptable and reasonable amount of time to wait????

Based on my experience I will no longer be a Sears appliance customer and I will also let all my friends, relatives and aquaintances know the facts of what has happened and why they should also NOT PURCHASE appliances at Sears under any circumstances!!!
SearsCare Send email
 
Feb 23, 2012

HORRIBLE SERVICE on a Fridge

To cdalt,

I came across your post and I wanted to reach out and apologize for the bad experience you've really had surrounding the repair of your refrigerator. I understand how important it is to have a working refrigerator and I'm so sorry for all the inconvenience and frustration this has caused for you and your family. My name is James and I’m part of the Sears Cares Escalations team. We do value you as a customer and would like to see how we can help with this unfortunate situation. At your convenience, please contact my office via email at [email protected] In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (cdalt) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Send email
 
Feb 23, 2012

Poor service!

I bought a tractor and snow blower from SEARS in coonrapids, MN, they told that they will deliver on 24th of october, there was a call on 23rd evening to confirm this, so I took off from my job and waited, on 24th morning I received a call from sears, that they cannot deliver it today, and after several calls to SEARS, coonrapids and one visit to the SEARS out let in coonrapids, they finally said that they will deliver on 31st of october, between 10 and 12 in the morning, I again took off from work to receive the tractor, at 1.00 pm I called SEARS DELIVERY , and there was no apology they just said the van is on the way, and the driver is not obligated to have a cell phone. I told her that I have to go to work and at what time will they deliver, she just said, I don't know... I t has been my worst experience, I will never by any product from SEARS. When I bought the tractor, I took at home service warrant for nearly 300 dollars, I don't know what type of service I am going to get, when I am writing this letter, I have not yet got my tractor.
CF Martel Send email
 
Feb 23, 2012

Poor service!

Good luck with the service - it stinks

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