My husband and I purchased a refrigerator from Sears and have had nothing but trouble with it. It is a Maytag and it is a piece of crap. The salesman was awful. He was so busy trying to push a "service plan" on us for HALF THE COST OF THE ITEM it was difficult to get our questions answered. Because the item was a “manager's special” we were treated like we should not care that it does not work properly. Maytag and Sears have both declined to help us. The deliverymen were horrible and there was a dead cockroach in the bottom of the refrigerator. This has been an awful experience and I will never buy from Sears or Maytag again. I seriously caution anyone who chooses Sears. They sell broken product and will refuse to help you unless you buy a $600 service plan. SCAM!

Parts of this complaint doesn't make a great deal of sense to me either. Is the refrigerator under warranty? If so, where did you make the purchase? Is this Warrantech or Marta a third party warranty company?

This complaint makes sense to me. The OP is having trouble getting the refrigerator fixed under the extended warranty. That's a common complaint.