Sign in
Submit a Complaint
Sephora
United States,
California
Tweet
Consumer complaints and reviews about Sephora
User908072
Send email
Apr 10, 2012
Rude
It won't matter who the salesperson is, you can only make so many returns within a certain timeframe before they won't accept them. They keep track of customer returns.
User929688
Send email
Apr 10, 2012
Rude
I have mixed reviews. I enjoyed shopping at the sephora at the Jcpenny store, that I went to on Sunday, but yesterday I went to the main Sephora in Modesto and I left bummed. Usually I get great service from Sephora's associates. That is why I shop there a lot. I've been a loyal customer ever since they opened up the store in Modesto. I love the store and most of the products. If I need help I get it most of the time.
Yesterday was different though because I had to return something that I wasnt satisfied with. That's why I love Sephora because I can take back what doesn't work for me, but I tried to return this product and this time I was attended by the rudest self called manager
. She told me that I return too many products and that if I keep doing it I won't be allowed to shop there any more.
First of all, I don't return products just to return products. I keep most of what I buy there, but sometimes there have been things that don't work for me or aren't what I expected.
If I pay close to a hundred for a cream I expect it to work better than a drugstore cream and if it doesn't I don't want it! The worst part of it all was that the woman attending me said "you're never going to look like a supermodel". I know I'm not a supermodel!! However I still like to take care of myself anywway. She was so rude.Besides that she's not supermodel herself. I don't know how people like that have jobs anywhere let alone at a great store like Sephora. I'll keep shopping there only because she's not the only employee and I love the store and they seem to want customer satisfaction, but I'll avoid her the supposed manager from now on. She ruined my day. I wont let her do it again.
Previous
1
Next
Complaint Registration Form
Information of the Company you are complaining about
Subject of Complaint
City (optional)
Complaint Details
Attach photos (optional)
Confirmation code
Submit
Submit Complaint
|
View full list of Companies
|
Latest Complaints
|
Terms of Use
|
Privacy Policy
|
Contact Us
© 2026
Complaint Board
User Registration
Already a Complaint Board member?
Log in now.
Username:
E-mail address:
Password:
Code:
Loading, please wait...
or connect with Facebook
User Registration
A confirmation email was sent to "
".
To confirm your account, please click the link in the message.
If you don't see the email in your Inbox, please check your Spam box.
User Login
Not a member of Complaint Board?
Register now.
E-mail address:
Password:
Forgot your password?
E-mail address:
Back
Loading, please wait...
Your password has been sent to the specified email address.
Log in
or connect with Facebook
User Facebook Login
Enter Username