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Shaw Flooring (Anderson Hardwood Floors)/Magellian Brazillian Ipe hardwood floors

United States,
Florida

Consumer complaints and reviews about Shaw Flooring (Anderson Hardwood Floors)/Magellian Brazillian Ipe hardwood floors

Jane/Wally Send email
 
Feb 23, 2012

Defective Floors - bad service

We had the same issues stated above and more too numerous to go into here however one of Shaw's inspectors came out and said we had a moisture problem, humidity, problem, etc. Knowing we did not have these problems, our installer hired an independent inspector (highly respected in the field) who found fault with Shaw's inspectors report. This second inspector's report was sent to Shaw and they rebutted each point.. stonewalled, Shaw has pockets much deeper than ours.. if anyone know of a class action suit please let me know at [email protected] Thank you!
Kreed Send email
 
Feb 23, 2012

Defective Floors - bad service

in 2007 I purchased engineered hardwood floors, a Brazilian Ipe from Anderson Hardwood Flooring's Magellan line. Within 1 week of installation the boards started to lighten along the edges and split. The wood was separating from the finish. Anderson sent out an inspector and he determined that the wood was indeed defective and theorized that the wood had not been cured long enough before the finish was applied (quality work from China where the wood was processed). Anderson accepted fault and replaced my floors. I re-ordered the same floors after their customer service rep assured me that they had sold this same floor for 2 years with no issues like mine. My local flooring retailer who has sold Anderson Hardwood Floors for years backed that up stating that he had never seen anything like this. The 2nd order came from a different lot number - I even had to wait a few extra months for it to be shipped in from China. Sure enough, it happened again - same exact issues. My local retailer, the Anderson distributor and another inspector all agreed that this floor was indeed defective. Only catch this time was that Anderson had been recently purchased by Shaw Flooring and Shaw would not accept liability. They told my retailer that it was moisture issues in my slab. This despite the fact the Anderson distributor brought his state-of-the art moisture reader to my house and could not detect moisture beyond the acceptable limits. My slab is over 35 years old and I had wood floors down for 12 years prior to this drama with zero issues. Shaw would not provide me or the retailer with a copy of the inspector's final report. Fortunately for me, my retailer stepped up and took care of me even though Shaw would not. Shaw/Anderson have since removed my floor from their offerings. I will never purchase anything with the Shaw name on it even if they buy up every reputable flooring company in the country. I will polish my concrete slab and live on it first.
Debra January Send email
 
Feb 23, 2012

Defective Floors - bad service

We used Shaw hardwood flooring as well & its been a nightmare. The floor cracked, and has delaminated. There is a group called the Construction Defect Center investigating them. If you have had problems with Shaw wood flooring, you should call them too. What a mess!

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