I purchased and booked my tickets online and I was told to collect my tickets at the counter. My boyfriend and I headed to the art science museum at MBS and were told that there were no showbiz tickets delivered. I was shocked as I had received the confirmation number along with all the details. They called up the Showbiz staff and said they forgot about it and will immediately hurry down. We waited for a long while and of course we were upset and disappointed. Not only had we paid more for booking online through ShowBiz, the worse part was we had to wait and watch the other customers get their tickets straight. The staff finally arrived and she did not look apologetic. I expected more than an apology, as it was really very irresponsible. I've sent them a feedback form and they have yet to reply to me. I hope they will do something about this. Other than that, I am NEVER going to buy from them again. Do heed my warnings, DO NOT BUY FROM THEM!

Good question.