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sicily by car

Italy

Consumer complaints and reviews about sicily by car

anarebelo Send email
 
Jan 9, 2017

Fraudulent charge by Autoeuropa multi fines

In may 2016 I was in Italy and rented a car from Sicily by car at the airport of Pisa. 3 days later we returned the car without having any problem. The 28th November 2016 I was surprised with 4 payments of € 61 on my credit card, all with the same date and the same company: AUTOEUROPA MULTI FINES PALERMO IT.
I was forced to immediately cancel the card.
I did not purchase any product or service from this company nor received any notice or Bill.
As there are many other cases identical to mine reported on the internet, I believe that this is a scam that should be denounced and locked.

Thank you
ddaghsta Send email
 
Nov 26, 2016

Fraudulent Charges and Poor Customer Service

Ive decided to post an official complaint beucase I've tried reaching out to Sicily By Car call centre numerous times with no help whatsoever. I've also submitted a request for help online and also have not heard back from anyone (over a week I've been waiting). I'm not how you handle customer service but so far I have not been able to receive any support.


I rented a car from your company originally in Verona the drop off was said to be in Palermo while I had the car unfortunately it was vandalized no problem I had to return the original car and get a replacement car for the remainder of the time the replacement car I picked up in Perugia. When I was there they charged my card a general amount for what was to be replaced on the damaged car I was told that I was going to receive an official invoice and official summary of the assessment of the damage I have not received anything and it's been almost 3 weeks since that occurred.

Then I call your customer service and I ask for support they say they can't do anything , so I call Verona Verona says they can't do anything and to call Palermo I called Palermo they say they can't do anything. I keep going in circles and I'm not getting any answers. Throughout all of this I was considering extending my rental and I was told that I have to pay a refuelling fee for the first car because it was returned without the tank being full. how and why would I fill the tank of a car that was damage that I won't be using? Of course I'm going to fill up the tank of the replacement car; so why would I have to pay to fill up two cars when I'm only using one. That's the first issue the second issue is when I tried to get an answer for that no one would give me a straight answer Verona said no you have to deal with that with the Palermo then I call your customer service which was another horrible experience when I'm asking for answers the rep just kept pushing back and not giving me information then finally he said I'll submit an email inquiring about the damages to the car which I still have not received any information on and the refuelling charge. That was on Saturday November 12. Then I asked to speak to a supervisor because I'm not getting any answers and he says no your customer service rep said no I cannot speak to a supervisor and why do I need to speak to one. I'm not getting any answers from your rep and I also can't speak to a supervisor? What kind of company is this?

So here I am 2 weeks after I got a replacement car and still have not received any answers any information and not sure how to proceed. I need this information for my insurance. I've checked my credit card and I have $1000 charge on my card from your company. Do you normally handle things by charging customers account and not telling anybody any of these things? Every interaction that has happened I have not been informed of anything. I've maybe had to call in to your customer service and your locations 10+ times and I still have not received an answer I haven't received any information and I'm on the verge of going home and I still don't have anything that I need.

it's been almost a month now since this has occurred. I emailed them multiple times I still have had no response they actually deny that there's a charge on my credit card when I can physically see it the charge on my credit card is almost double what it should be based on their own contract. when I call and or email to get an answer I just keep getting a roundabout answer.

Beware of this company and its employees because they are shady and untrustworthy and will rip you off if they have the opportunity.

I'm going to do my best to put this all over social media to make sure that everybody is aware of how this company is run.
A.Nadeem Send email
 
Apr 12, 2016

Overcharged

I'm very disappointed and annoyed with this service.
I paid for full insurance protection in the UK Prebooking.
At Marco polo airport, after waiting 50 minutes I was told I had to pay £144 for full insurance protection policy and the money I paid in UK meant nothing to them. Me and my husband had no choice but to pay them for our family saftey.
Today I have discovered they have taken £181.03
From the credit card. I want all my money back. Please advise me what to do next.
If the worst comes to worst I will go back to marco polo airport and demand my money back.
eiredubh Send email
 
Aug 8, 2014

fradulent charges

Hi, i rented a car at Comiso airpot in sicily on 17th of july 2014 through airportrentals.com, the car was supplied by sicilybycar spa. when i went to the rental window i was told that i had to pay a 900euro deposit as a block on a credit card or else pay for extra insurance, i chose the block, i was then brought out to check the car, which i did with the agent, we both agreed the car had 2 dents to the body work and had 3/4 full petrol tank, i signed for the car and drove off.

During my 7 day holiday in Sicily i drove aprox 250km with no problems or incidents, i returned the car on the 24th of july at 18.00pm instead of 20.00pm as i had stated in booking , so a few hours early.

The agent we had booked with came out to the car with me and checked the car and we both agreed everything was fine, and was being returned in the same condition as when rented, he unblocked the credit card and charged for the 7 day rental as agreed through airportrentals.com.

On the following monday we checked our credit card balance on line and there was 2 charges on it for 555euro and 75euro, i rang airportrentals.com and wanted to know what the charges were for as the car had been left back in the same condtion as when rented, after 6 days of emailing and phone calls to New Zealand where airportrentals.com are based i was told the following.

The charges to your credit card are for , a burnt out clutch, damage to the windscreen, damage to the keys, damage to the tyres, damage to the roof, underbody damage and for contaminated fuel,.

I cannot belive that sicilybycar could even come up with such a list of damage to a car in 7 days, i wonder how i managed to drive the car back to the airport with the list of damage that they have supplied, there was nothing wrong with the car, it was returned in the same condtion it was rented.

I am from Ireland and have been driving for over thirty years and have never burned out a clutch, i have owned over 12 cars in that period, evrey on a manual car, maybe the burned out clutch lie is aimed at American tourists who normally drive automatic cars but most people in europe drive manual cars as i do.

So in conclusion, beware if you are going to Sicily and renting a car you will most likely end up dealing with sicilybycar spa. and will be RIPPED OFF.

My case is now with the European ombudsman, and i will not rest till i get my money back.

Thanks for reading and beware of Sicilybycar

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