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Sicily by Car rental

Italy

Consumer complaints and reviews about Sicily by Car rental

jvpinheiro.z Send email
 
Sep 20, 2017

Sicily by car - 61 EUR charge after 3 months of the rental

I have been charged 61 EUR 9 days ago from Auto Europa multe-fines and I don't have any explanation about it. The car was rented in June 2017 from Sicily by car in Milano-Malpensa Airport. I sent an e-mail to the company, but they did not give me any answer. How can I be charged if I wasn't even notified about this 61 EUR?
Ludo Send email
 
Sep 20, 2017

Sicily by Car

We arrived at Palermo airport at 11am to pick up our car which had been booked long in advance. We were number 40 in the queue at the Sicily by Car counter (we knew that because you had to take a ticket like you do at a deli counter). After one hour the queue had barely moved, about 6/7 people got their cars in this period. At that rate we would have had to wait for over 5 hours - the flight from London had only taken 2.5 hours.
There were queues at other car hire desks but none as long as the Sicily by Car queue, and the other queues moved much quicker.
We gave up and booked another car through Noleggio - it took 10 mins to get a better car at a cheaper price.
I would not dream of using Sicily by Car ever again.
gaetano petti Send email
 
Sep 13, 2017

sicily by car

booked a car with sicily by car from the 2nd of august 2017 to the 16th of august 2017 returned the car with full tank of petrol and with no damage and i know i did not break any speed limits as i travel to this area often and i know where the speed cameras ,received a additional payment of 99 euros on my credit card which my credit company is investigating at the moment as they want a breakdown of what this is for as i know i left the car with no damage as i inspected it at pescara airport on their table of charges is says it charges 99 euros for a small amount of damage ie a scratch to the bonnet or missing or damaged mud flaps for example in my case i have not had any response from sicily by car as to what this is for at least for now i dont have to pay as it is at dispute stage at the moment i am not going to pay it stand firm everybody else , as we can see it is a common practice for sicily by car to do this judging by the reviews , I am so annoyed with sicily by car I have cancelled my car hire with them for my trip to italy next febuary hope they dont get anybody else booking it at least my credit card company is supportive as they have said to me this a common practice because they get you to sign the paperwork to say you have left the car uninspected because the woman at the returns desk does not check the car until the next day and you cant make them go to do that physically and you dont have time to phaff about as you have a plane to catch and they know this because the drop off area for rentel returns is far from the airport terminal ,also had maggiore car hire pursuing me for motorway tolls for four years as they said i did not pay another scam as i continued to point i had to pay on exiting the moment as there is toll gates which have staff if you dont pay for your journey from a to b they just wont let you pass as they have to open the barriers and I remembered paying 44 euros in the end they gave trying to get another 78 euros out of me as i can be very stubborn when I know i am right they bank on peoples fear of the fine getting worse but I know from my cousin who is a traffic policeman in Italy that for people living outside Italy they only have up to 10 months to pursue any fines after they are commited anything after that time period is a attempt to get money from you as a genuine traffic violation such as speeding or going into a bus lane will be pursued before the 10 months is up and they know this so remember that for anybody who gets a fine after that period sadly for them they were not to know i have a cousin who is a traffic policeman which is good for me so travellers beware when booking car hire as some of you have already been caught up in this and some will fall foul of this in the future so dont let it spoil your time in the sun and all have good holidays in the future :)petti g
Cristina Madsen Send email
 
Sep 4, 2017

Sicily By Car

We have just been charged 61 EUR from Auto Europa multe-fines Palermo and we don't know what it is! We rented a car in May 2017 from Sicily by car through www.rentals.com. We paid in advance. The car was a Citroën DS3. Nice car, however, just few kilometers before delivering back the car we noticed that the fuel indicator was suddenly broken, meaning that even if the tank was full the indicator showed that it wasn't . We tried to explain this to Sicily by car, but they cargdd us for additiinal liters fuel. Today, 3 September, I have noticed that 61 EUR have been charged my Credit card by Auto Europa Multe-Fines Palermo! What is this? We have not been notified about this. Where is the evidence? I'm really chocked!
Cristina
Gintare Send email
 
Aug 22, 2017

Refuse to return our deposit

Having an issue with Sicily by Car, we been asked to pay 400 euros deposit when picked a car at Pisa airport. It is over a month when we are back from holiday and still don't have our deposit back. Sent loads of emails to them but all is ignored, no response. Contacted Rental Cars about it but still nothing, they promise to contact Sicily by Car on our behalf, but still no result. I would never use this company again and wouldn't recommend to anybody to deal with them.
KBP Send email
 
Aug 16, 2017

61€ Same story

I rented a car in Milano in may, and 2 month later charged 61€ without any explanation.
To my knowledge I did not get any speed tickets or anything.
Again, has anyone gotten any explanation what's behind Auto Europa Multe Fine Palermo?
Anyone got their money back?
mpospisil1 Send email
 
Jul 15, 2017

Sicily by Car rental / Auto Europa

Don't rent anything at this company! I rented a car through a broker (Cartrawel.com) and even I'd paid before they wanted me to pay more at the desk at the airport for a better car. It was 29 Euro. I was surprised but I paid. Then, a few days after the rental finished the company took 29 Euro from my credit card again! So I paid twice for something i realy didn't want.
fernandotdr Send email
 
Jul 14, 2017

theft

Why 61 euros?

Two months after my trip, Sicily by Car is trying to steal me.

I am not gonna pay anything and already called my creditcard saying that i do not recognize that amount and charge.
Yzabel Send email
 
Jun 4, 2017

61 euro without notification

I rent a car from Sicily By Car în martie 2017 and after 2 mounth Auto Europe Multe Fine take from my credit card 61 Euro without any notifications..I watnt a document from ths money. I complain to my Bank to blok thîs transaction. I waiting. ISABELA
eyntn Send email
 
Jun 3, 2017

Sicily by Car / Auto Europa

We rented a Car in April 2017 via Sicily by Car / Auto Europa (these two companies seems to be connected), returned the car and everything was fine... until now! Without any explaination, we got charged for 61 € on our credit card.

Seems to happend to many people before. So I fear right now, that this is just the beginning...

DID ANYONE GOT THE MONEY BACK?
cta Send email
 
May 8, 2017

Charged with 61€ by Sicily Car

I have used as well the Sicily By Car before 2 months and after 2 months i was charged with 61€ with description: AUTO EUROPA MULTE-FINES PALERMO PAIT - 61.00.

We don`t know what it is and we have no document. I returned the car in good condition. No damage and everything well.

If anyone finds a way to deal with kind of charges or at least to learn why it was done, please share with us.

Kind regards,
dantegabriel Send email
 
Apr 24, 2017

sicilybycar is a robber mafia

I rent a car from sicilybycar in frolence in February 2017 and they have drown 2 fines (each61Euros). I searched on the net and saw that they nearly do the same to everyone.
AUTO EUROPA MULTE-FINE PALERMO P ITA" EUR61

where is florence and where is Polerma

BE CAREFUL.!!
florialb.buza Send email
 
Apr 3, 2017

Charged with 61€

I have used as well the Sicily By Car before 2 months and after 2 months i was charged with 61€ with description: AUTO EUROPA MULTE-FINES PALERMO PAIT - 61.00.
I see that i am not the only one who had this issue, and no solution from this i see as well.

If anyone finds a way to deal with kind of charges or at least to learn why it was done, please share with us.

Kind regards,
benben01 Send email
 
Mar 21, 2017

two times 61 euros from credit card

I have been charged twice for an amount of 61 EUR by A.E MULTE-FINES PALERMO in October 2016 and February 2017 after having rented a car at Sicili by Car in Roma in August 2016. I called them and they said the first amount was fees due to a fine. I never received any fine and the fact they charge me twice after 2 and 6 months confirms this is a scam.
Johnmotion Send email
 
Mar 9, 2017

Unwarranted charges from Sicily by Car

I have been charged for non return of GPS Tom Tom. Absolute con as returned with car, signed by agent, yet still charged 248 Euro. They are thieves so do not use this company. I have sent numerous emails with no reply.
stersas Send email
 
Feb 23, 2017

3 times 61€ AUTO EUROPA MULTI-FINES

The same happen to me. I rent a car in Bologna with Sicily by Car on November 2016. Also no damage. And after three months, I have 3 charges in my VISA from 61€ each, total 183€!!!!! from AUTO EUROPA MULTI-FINES Palermo. I've been forced to block the credit card and ask for a new one! My bank has request to the company to refund the money but at the moment I still have to pay it, and the bank says that maybe takes more than 3 months to have an answer.
Sicily by Car has my email, address, etc, if they would contact me, there is another ways...

They are using my card as they pleased!!!!! without any authorization!
Thaison Send email
 
Feb 17, 2017

Auto Europa Multe-fine

64 EUR was stolen from my bank account 2,5 months after my business trip to Italy.

DO NOT RENT with AUTOEUROPA and SICILY by CAR.

Auto Europa Multe-fine

snifproduction Send email
 
Feb 15, 2017

SICILY BY CAR are THIEVES

NEVER EVER RENT A CAR WITH SICILY BY CAR!!!!

I was just informed by my bank that someone is trying to charge my credit card for EUR61.
The description is "AUTO EUROPA MULTE-FINE PALERMO P ITA" for EUR61 !!!!!
I rented a car with Sicily by car in July 2016 and we are now in Feb 2017 !!!

Totally unacceptable!

I have asked the bank to cancel the card and to proceed with a dispute for refund!
I hope that I will have my refund.

NEVER EVER RENT A CAR WITH SICILY BY CAR!!!!
GabinaF Send email
 
Feb 13, 2017

Sicily By Car Italy

As other users complain belove, I was also charged 61 Euro from my credit car on January 2017, although we rented the car in October 2016 a returned it with no damages. I had to blocked my cradit card. DO NOT RENT A CAR WITH THEM !!!
Gabriela F. - Czech Republic
ingrid3153 Send email
 
Feb 7, 2017

Sicily by Car - Multa Fine

Like many others have already said, I rented a car in Oct 2016 through rentalcargroup.com which was then booked by Sicily by Car. The rental car experience while in Italy was fine, but I just reviewed my credit card activity and found two charges: Jan 30 and Feb 7 each for approx US$65. I disputed these charges with my credit card and replaced my card so that Sicily by Car does not have a credit card on file anymore which they can charge.
I visited the Sicily by Car website and contacted them using the online contact form. I do not expect a reply from them since this is clearly fraudulent and dishonest business practice. I will update my post if I do receive a reply. In the meantime, if you get these kinds of charges on your credit card statement, call your credit card company immediately to dispute and cancel your card to get a replacement. Then, make a mental note to NEVER use Sicily by Car again.
monpaw Send email
 
Feb 5, 2017

Sicily by Car rental

I have the same. I used Sicily by Car at the airport Bergamo on November and on January 31, 2017 I have EUR 61 credit chargé of AUTO EUROPA MULTI-FINES Palermo. There was no damage. I blocked my credit car at this moment. If someone received back money? Any effective complaint?
Kockelmans Send email
 
Jan 29, 2017

Refund

Hi,

I just received a unknown credit charge from AUTO EUROPA MULTI-FINES Palermo of the amount 61,00 Euro.

Does anyone know how it can be refund ? And file a complaint about that? Company is Sicily by car.

Thanks
AVRA1972 Send email
 
Jan 26, 2017

Unknown credit card charge

I used the Sicily By Car Rental company for my trip to Swiss at October 2016. I just received a unknown credit charge from EUROPA MULTIFIN of the amount 61,00 Euro at 21/01/2017.
Searching in internet I realised that this is a common charge and this rental company have huge amount of complains.
Please be aware and if you have the same charge please communicate direct with your credit card to avoid any ohter charges
edyschorno Send email
 
Jan 21, 2017

unknown transaction on VISA card

we got a debit on our Creditcard (VISA) dated 10.01.2017 about EUR 61.00 from Auto Europa Multe-Fines Palermo.
We don`t know what it is and we have no document. We need almost a document for our accounting.

Edy Schorno
Schwanden 1
CH-6403 Küssnacht am Rigi

edy.schorno@gmx.ch

unknown transaction on VISA card

Jigoronico Send email
 
Nov 21, 2016

two times 61 euros from credit card

As jeepee1973 in august we went to Firenze for a holiday. We rented a car by website of Rentalcars.com.
At this site we found a nice car, that we could pick up at Termini station and leave at the airport. The company who provided this car was Sicily by Car.
On 11th of October I saw that there was written of two amounts of 61 euros.
I just block my credit card now....

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