Sign in
Submit a Complaint
Silestone Quartz Surfaces
United States
Tweet
Consumer complaints and reviews about Silestone Quartz Surfaces
Mooshult
Send email
Nov 12, 2016
Sequel for Nov. 11, 2016 Complaint
RE: Sequel - Believe Silestone defective installation 11/11/16. Beside uploading pics of the damaged countertop, wanted to update you on a few items of interest. My wife located the Silestone folder and low and behold, was an official EXPO document titled, Installation Warranty. In it states: "The EXPO Design Center warrants the workmanship of the installation for as long as you own your home. Should any defects due to faulty workmanship become apparent, EXPO Design Center will correct the problem free of charge." Home Depot told us cracks are not warrantied. A field manager recommended by Home Depot inspected the crack and said it would not be covered by the warranty (This early on when the crack was about 3 inches long. They all insinuated that we must have put a hot pot on the countertop. Similar pictures of horizontal cracks/crevices such as ours are posted on the internet. I wonder if this is a systemic problem? Hopefully I will be able to upload the photos now. One of the photos shows the horizontal cracks. The crack began in the area of the white spoon, and slowly expanded horizontally. One of the photos shows a cross cut with a shiny silver rod in almost the middle of the piece. You can see the huge amount of rust that grew in between the sink lip and the back of the counter.
Previous
1
Next
Complaint Registration Form
Information of the Company you are complaining about
Subject of Complaint
City (optional)
Complaint Details
Attach photos (optional)
Confirmation code
Submit
Submit Complaint
|
View full list of Companies
|
Latest Complaints
|
Terms of Use
|
Privacy Policy
|
Contact Us
© 2025
Complaint Board
User Registration
Already a Complaint Board member?
Log in now.
Username:
E-mail address:
Password:
Code:
Loading, please wait...
or connect with Facebook
User Registration
A confirmation email was sent to "
".
To confirm your account, please click the link in the message.
If you don't see the email in your Inbox, please check your Spam box.
User Login
Not a member of Complaint Board?
Register now.
E-mail address:
Password:
Forgot your password?
E-mail address:
Back
Loading, please wait...
Your password has been sent to the specified email address.
Log in
or connect with Facebook
User Facebook Login
Enter Username