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Silverline Security

United States,

Consumer complaints and reviews about Silverline Security

cheinocente Send email
Apr 26, 2012

Horrible Customer Service

I was recenlty pitched a security system by a door to door salesman named Josh Sutherland. The best way to describe him is as this short, ugly, bald guy with little man syndrome. He kept standing on his tip toes, probably to make himself a little taller- lol. He told me he represented Silverline Security out of Utah. I decided to do a search about silverline on the internet. Among other things I found out that the CEO Adam Christian is also their lawyer. I guess it helps to have a lawyer with the many complaints found about this company all over the internet. Youtube is a great place to find an article that a Utah news station recently did about them. Search Silverline vs Vivint and it will tell you all you need to know in my opinion. Stay away from these idiots.
Send email
Feb 23, 2012

Worst customer service, false ad

This company hires many young salespeople just out of high school or college to fool customers with false advertisement. They will write an invoice showing all the benefits the client is getting when buying this very technologically advanced system. It is a wireless GE system that GE is installing for free and if somebody buys it directly it does not even cost $300.00.

Because they want the customer to sign the contract with them, they cover all the important parts of the contract and summarize what they know he/she would not care about. After signing the contract, they give a three day delay to cancel. When the customer calls before the three day delay, they wait until after the three days are passed to contact the customer and try to solve the issue. Now that the customer has five year contract, the system is not installed properly, it does not work, and they refuse to cancel the contract.

Their customer service people do not have any skills. They treat customers like criminals; all they care about is money when their service is the worst. They removed the customers' old system, if they had one, and threat them to send their names to collection if they would not pay for a system that was not installed properly. They harass customers for their money after they have them sign an unread, hidden contract.

Do not even attempt to talk to them when they knock on your door. They are a bunch of fraudulent salespeople selling false advertisement.
Anothersalesrep Send email
Feb 23, 2012

Worst customer service, false ad

I have worked with the sales reps. Adam Schanz is a good guy who is smart enough to start is own company on the side. Rumor has it he has already left Silverline and is starting his own company- APT. Richard brimhall is actually a decent sales rep with a big mouth. I believe he belongs to Adam Schanz (like most of the sales reps at silverline). Matt Smith is the reason that people don't stay at Silverline (and the fact that silverline is right next door to Rose Park- one of the crime capitals of Utah). Socially retarded and akward, Matt recently hired a lawyer from Pinnacle Security (Adam Christian) as long as the attorney could call himself CEO. In other words Matt get's a lawyer (probably for really cheap) out of the deal, who gets to be the fallguy for matt's shortsighted, and unpopular decisions. Make no mistake Matt runs the company. Silverline is Matt Smith.- Cheap, unorganized, unpopular, socially retarded, and rebuilding it's sales team from scratch every year. Retaining quality employees is something that will never happen at silverline with Matt in charge, and everybody who works there right now knows that. Chances are, they are new employees since last year- just like every year at silverline.

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