To Stupid singtel staff,

First of all, I wish that all stupid singtel staff to GO TO HELL.
Really.

In additional to that, yes, this is a hate mail.
I hate myself for signing up the s singtel promo offer in 2016, October. I also apologise for being bland and brunt but all these are sincere feelings to you at the moment.

This is my contract with singtel TV which I signed up in October 2016. However, my journey with you idiots HAD been unbearable torture. I use the word HAD as I am contemplating of terminating all your 4 stupid singtel services.

On November 2016, my singtel services were suspended. After a few very long phone calls, I managed to get the services resumed. Your system is so idiotic that a copy of the receipt need to scanned and emailed so that all the services can be resumed. If not, it will be resumed only after 5 working days. Very smart move by stupid singtel.
Who will gain but you.

I chose the 3rd option. I called 1688 and shouted the living daylights of one of your stupid people and got the services resumed in 20 minutes. That was Round 1. Of course, you idiots won. I paid for the resumption of services charges.
On December 2017, similar incident occurred. You idiots happily suspended my services and I paid and shouted at because a f s female staff HAD promised to keep track of my payment and resumed my services ASAP after I paid my promised payment amount. I kept my promised at my end but you did not. After calling and shouting at f s of your staff, your s singtel services was resumed 10 hours later. That was Round 2. Of course, you idiots won. I paid for the resumption of services charges again.
Do you think I enjoy these? I am currently facing a financial situation that reduces my prompt payment to you. In time, my financial situation will be alleviated to a higher plane, until then, I do not need your s help whatsoever, but AT LEAST, do not create so much problems which add on to my overwhelming existing financial burden.

On 5th January once again, your s singtel TV services HAD been not suspended as I learnt the next day that all 4 of your s singtel services HAD been terminated so that you can earned more money. As I also learnt that REFIT incurs additional charges with another $60 plus and $90 plus and resumption charges of $84 plus.

Can’t you have a decency to a call before you terminate your ‘valued customer’’s TV services? Is this what you call social responsibility you fools of singtel uphold?

You had already made $ 21 X 4 services = $ 84 . that was also for November 2017 and December 2017 another $84 for resumption of services.

It was not enough so if you suspend my services in January 2018. It was not enough for you so in order to punish me even great you decided to terminate your 4 stupid services. You stand to gain to earn another $60 plus and $90 on top of $84.
Three months in a row. I called you many times and waited many agonising hours to talk to a human instead of mechanised voices. Then there is no human at singtel or humanity left there.
How long would it take for someone from singtel to call on 4th December?
You do not know how to value your customers.

So I called on 5th January 2018. A s singtel staff asked to call billing dept next day to seek their advice as he was unable to help any further.

On 6th January 2018, I had made full payment of $511.36.

On 6th January, Saturday, I called and was answered.. She advised of the full details of all my previous payments and also of the penalty charges which I was thinking was only $21 plus each time. She told me it was 4 X $21 plus which will $84 plus each. She also advised next time if I cannot make prompt payment, I should call 1688 and speak to payment dept to arrange to make alternate payment. But isn’t all these advice coming a bit too late? Why wasn’t I told this information in November or December 2017. As I wanted to cancel singtel immediately, she told me to re-consider and cancel you s singtel later. She was very tactful. At least, singtel has 1 good worker. May God protect her.

She said she would put a note the your s dept to call me back.

On 8th January 2018, no calls from singtel. ( Monday )
On 9th January 2018, no calls from singtel.

On 10th January 2108, I called, after an agonising 45 minutes, my call was answered by IK. She told me it was your policy to call within 5 days and REFIT appointment would be scheduled within 11 days after full payment. She said she would put up a chaser to your stupid singtel billing dept.

On 11th January 2018, no calls from singtel.
On 12th January 2018, no call from singtel ( 5 days after full payment and an additional chaser )
On 13th January 2018, no calls from singtel.
On 14th January 2018, no calls from singtel.
On 15th January 2018, no calls from singtel.
On 16th January 2018, no calls from singtel.
On 17th January 2018, no calls from singtel.
On 18th January 2018, no calls from singtel.
On 19th January 2018, no calls from singtel.
On 20th January 2018, no calls from singtel.
On 21th January 2018, no calls from singtel.
On 22nd January 2018, no calls from singtel.
On 23rd January 2018, no calls from singtel. ( 19 days after full payment )
( 20 days after disruption of services )

Do you think I am going to run away with your stupid fibre-optics?
I HAD lost the opportunity to view show during Poongal festival. My family and children are also affected.

You are so insensitive to children’s happiness.

If I had stayed with Starhub of 32 years, all these unneccessay pain would not have happened. Starhub never treated me thus.

Choosing you f s a singtel HAD proven to be a total disaster.

You do not value your customers.
If you do not want to call me within the stipulated time frame, you beached the contract. As such our contract is deemed null and void. Your stupid people can come and take back your stupid product if you wish to. Or I can throw away your stupid things.
A relative just commented why I signed up with singtel as singtel is equivalent to a scambag. Again, advice came too late.
When the hell do you intend to call me to resolve this matter?
I am not going to call you idiots anymore. I am going to wait to see how long it will take for you idiots to call me back?
You have lost all the respect I HAD for you. You do not have integrity to say you HAD to uphold your company’s Mission statement. In totality, you stupid singtel, you are a regular total failure for Singaporeans.
On 19th January 2018, I HAD called 1688. At 59 minutes, I hung up. None of idiot singtel want to answer.
Why do you make us wait so long on call? Is this how you stupid tele-communications companies plan to make more money to clear your local and international mess?
Ok I mess up and I paid for it dearly to . what about you? How are you going to repay me?????
So far, things HAD not gone well between us. I am stuck with you s##### s### singtel. I could not honour my payment but I tried my utmost best. I paid on 5th December 2017 $250 and 31st December 2017 $150. But they were not sufficient and you pulled the plug anyway. No room for leniency. I am glad you a####### do not run a hospital. Many people could have died when they could not make the payment on time and you would have pulled their plugs.
I HAD always been proud of Singtel. Singtel HAD died in my heart.

Once again, I wish all s f s a singtel staff to GO TO HELL.

With and In pain,
23 Jan 2018