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Sleepy's- Dr. Bruce bed

United States,
Massachusetts

Consumer complaints and reviews about Sleepy's- Dr. Bruce bed

msmelody007 Send email
 
Dec 8, 2017

lumbar pain

In 2010, My then fiancee and I decided to purchase a new bed set. We decided to make our purchase with sleepy's. After discussing what we were looking for, we were then guided over to dr. B's mattress, foam. I, 5'4, laid in the bed for awhile, not more than 5 mins before the sales woman began talking, which at that time out of courtesy I sat up in the bed. She talked and talked and finally Sean, my fiancee at the time, said ok. After the bed was paid for in cash we were then given a day and time it would be delivered.

Everything went well until it was time for us to sleep. It took me a minute to fall asleep which is unusual for me, but I did. The next morning I had so much pain in my lower lumbar section. I took it as me maybe being constipated because I didn't think it could be the bed.

The next day I asked Sean, my fiancee, how was his sleep, he didn't speak to well of it so we just chalked it up to a new bed. 2012 we split. And the uncomfortably with the mattress continued. I then called sleepy's to express what I'd been going through since purchasing the bed set. I was directed to Dr. B's website where i was able to leave a comment, what i received a few days later I received a response that threw me for a loop because it was testimonials instead of showing interest in my problem.

Since 2012, I've sent many many many nights sleeping on my leather sofa, which now I've been diagnosed have a degenerative issue with my spine.

The purchasing of this bed was the gravest mistake I've ever endured. I've spoken with Family / Friends and expressed it on social media throughout the years, and have been hounded by attorneys or those who were willing to refer me to injury attorneys, but the trouble I would place myself through for me it's not worth it. As long as I've planted the seed of 'DISAPPOINTMENT' in the minds of many I'm great. I'm an entertainer and I make reference to this story every opportunity I get, last night being the most recent.


Thank you.
Veronica Send email
 
Feb 18, 2013

Dr.Breus

We purchased a Dr. Breus bed we paid $2700.00 and it is sagging but when the investigator came to inspected it he measured the sag with NO ONE WAS IN THE BED their was a sag but its was an inch and a half that not enough according to sleepys you can not determine if their is any sagging this way. sleepys wants to give us a credit of $1500,00 which is a lot less than what we paid.We were told that it would be replaced and a full credit would be issued in the the first 5yrs after that it would be pro-rated.
jredden9 Send email
 
Nov 21, 2012

Sleepys Dr Bruce Mattress

My husband and I both have bad backs, purchased the Dr Bruce bed from Sleeps.. We listened to the rhetoric the salesman fed us, and I will say he was very good, and purchased the mattress only. We were told we did not need to purchase the box spring and the mattress as long as we had a good box spring.
Within 2 months, I could not sleep in the bed for more than 2 hours without my back hurting so bad I could not stand straight. I moved to the spare room and a mattress that would at least allow me to be able to stand the next day, my husband continued to sleep on the bed because it was the lesser of the two evils for his back.
We paid over $2000 for this mattress, followed all the instructions given us by the salesman including rotating the mattress weekly, what a pain that is.

The bed now sinks so badly when you sit or lie on it, you need to be a pretzel to sleep on it. The top padding on the mattress bunches up with every toss or turn. Sleepys does NOT stand behind this product, now does Dr Bruce. We were told we needed to purchase the entire bed, mattress and foundation, otherwise the warranty was voided. I would scream this from the mountain top if possible, but neither Sleepys or Dr Bruce has a forum for complaints, you can NOT get to them directly. STAY AWAY FROM BOTH SLEEPYS AND DR BRUCE PRODUCTS

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