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Smartstyles

United States,
South Carolina

Consumer complaints and reviews about Smartstyles

Watermelon Send email
 
Sep 25, 2019

Employee treatment

I went into Smart Styles(WALMART ON LIBERTY HWY ANDERSON SC)today and wanted the girl who usually does my hair to give me a hair cut. Her name is Darby (not sure of her last name). When I entered the salon I saw that Darby was working and I told the older lady that ask if she could help me that I wanted Darby. I was told that someone else would have to do my hair at this point Darby saw me and walked up to greet. The old lady quickly butted in and said Darby you can't do her hair the new girl can do it. Darby said but shes one of my regulars and the lady responded sorry the new girl needs the practice. I told her that just for today that would be fine but in the future I only wanted Darby. I was really confused at this point because Darby didn't have a client and the girl that was going to cut by hair did have one so I had to wait. As I sat waiting I could hear the horrible things that were being said about this poor girl(Darby) . From what was being said she is changing stores and they were mad that she was leaving. They were flat out bullying this poor girl and they made sure that she could hear what was being said and the customers could also hear. I was stunned. Darby has cut my hair many times and she as always been so pleasant and respectful. My heart was breaking for her. Imagine my surprise when I realized that 1 of the ladies that was bullying her was the manager. When I learned that I left. I refuse to give money to any company that would tolerate that. I left the salon and was walking out to my car and I decided I would call and just ask Darby want salon she was transferring to because if it's not to far I will be more than glad to continue to see her. I called and a lady by the name shawanda (who I am pretty sure was the manager) answered I said that I wanted to speak with darby to schedule an appointment and she told me that Darby wasn't working today that someone could help me. I said no thanks and hung up. This lady flat out lied to me, I was just in the salon not less than 3 minutes before. I am stunned that a person in a management position would talk about an employee in front of other employees and customers ( talk about is not the right word she was bullying this poor girl) she was also encouraging them (other employees) to talk about her too. Then she lied to me a when I called and ask to speak with her. I will NEVER go back to this smartstyles and I will make sure none else I know will either. I am also seriously considering contacting a news outlet to see if they are willing to do a story on this. I would really love to know which store Darby is being moved to. I hope and pray that something is done about this. No one deserves what I witnessed today. And to the so called "ladies" that was doing this, you will have to answer for that one day and you should be ashamed of yourself. I know that shawanda was 1 of the "ladies" on was a new girl and the other looked to be in her late seventies ( way to old to be acting like that) I hope smartstyles takes some sort of action against something like this. (BULLYING) I also want to add how great Darby has always been.
Watermelon Send email
 
Sep 25, 2019

They way an employee was treated

I went into Smart Styles(WALMART ON LIBERTY HWY ANDERSON SC)today and wanted the girl who usually does my hair to give me a hair cut. Her name is Darby (not sure of her last name). When I entered the salon I saw that Darby was working and I told the older lady that ask if she could help me that I wanted Darby. I was told that someone else would have to do my hair at this point Darby saw me and walked up to greet. The old lady quickly butted in and said Darby you can't do her hair the new girl can do it. Darby said but shes one of my regulars and the lady responded sorry the new girl needs the practice. I told her that just for today that would be fine but in the future I only wanted Darby. I was really confused at this point because Darby didn't have a client and the girl that was going to cut by hair did have one so I had to wait. As I sat waiting I could hear the horrible things that were being said about this poor girl(Darby) . From what was being said she is changing stores and they were mad that she was leaving. They were flat out bullying this poor girl and they made sure that she could hear what was being said and the customers could also hear. I was stunned. Darby has cut my hair many times and she as always been so pleasant and respectful. My heart was breaking for her. Imagine my surprise when I realized that 1 of the ladies that was bullying her was the manager. When I learned that I left. I refuse to give money to any company that would tolerate that. I left the salon and was walking out to my car and I decided I would call and just ask Darby want salon she was transferring to because if it's not to far I will be more than glad to continue to see her. I called and a lady by the name shawanda (who I am pretty sure was the manager) answered I said that I wanted to speak with darby to schedule an appointment and she told me that Darby wasn't working today that someone could help me. I said no thanks and hung up. This lady flat out lied to me, I was just in the salon not less than 3 minutes before. I am stunned that a person in a management position would talk about an employee in front of other employees and customers ( talk about is not the right word she was bullying this poor girl) she was also encouraging them (other employees) to talk about her too. Then she lied to me a when I called and ask to speak with her. I will NEVER go back to this smartstyles and I will make sure none else I know will either. I am also seriously considering contacting a news outlet to see if they are willing to do a story on this. I would really love to know which store Darby is being moved to. I hope and pray that something is done about this. No one deserves what I witnessed today. And to the so called "ladies" that was doing this, you will have to answer for that one day and you should be ashamed of yourself. I know that shawanda was 1 of the "ladies" on was a new girl and the other looked to be in her late seventies ( way to old to be acting like that) I hope smartstyles takes some sort of action against something like this. (BULLYING) I also want to add how great Darby has always been.
Watermelon Send email
 
Sep 25, 2019

The way an employee was treated

I went into Smart Styles(WALMART ON LIBERTY HWY ANDERSON SC)today and wanted the girl who usually does my hair to give me a hair cut. Her name is Darby (not sure of her last name). When I entered the salon I saw that Darby was working and I told the older lady that ask if she could help me that I wanted Darby. I was told that someone else would have to do my hair at this point Darby saw me and walked up to greet. The old lady quickly butted in and said Darby you can't do her hair the new girl can do it. Darby said but shes one of my regulars and the lady responded sorry the new girl needs the practice. I told her that just for today that would be fine but in the future I only wanted Darby. I was really confused at this point because Darby didn't have a client and the girl that was going to cut by hair did have one so I had to wait. As I sat waiting I could hear the horrible things that were being said about this poor girl(Darby) . From what was being said she is changing stores and they were mad that she was leaving. They were flat out bullying this poor girl and they made sure that she could hear what was being said and the customers could also hear. I was stunned. Darby has cut my hair many times and she as always been so pleasant and respectful. My heart was breaking for her. Imagine my surprise when I realized that 1 of the ladies that was bullying her was the manager. When I learned that I left. I refuse to give money to any company that would tolerate that. I left the salon and was walking out to my car and I decided I would call and just ask Darby want salon she was transferring to because if it's not to far I will be more than glad to continue to see her. I called and a lady by the name shawanda (who I am pretty sure was the manager) answered I said that I wanted to speak with darby to schedule an appointment and she told me that Darby wasn't working today that someone could help me. I said no thanks and hung up. This lady flat out lied to me, I was just in the salon not less than 3 minutes before. I am stunned that a person in a management position would talk about an employee in front of other employees and customers ( talk about is not the right word she was bullying this poor girl) she was also encouraging them (other employees) to talk about her too. Then she lied to me a when I called and ask to speak with her. I will NEVER go back to this smartstyles and I will make sure none else I know will either. I am also seriously considering contacting a news outlet to see if they are willing to do a story on this. I would really love to know which store Darby is being moved to. I hope and pray that something is done about this. No one deserves what I witnessed today. And to the so called "ladies" that was doing this, you will have to answer for that one day and you should be ashamed of yourself. I know that shawanda was 1 of the "ladies" on was a new girl and the other looked to be in her late seventies ( way to old to be acting like that) I hope smartstyles takes some sort of action against something like this. (BULLYING) I also want to add how great Darby has always been.

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