I purchased new Sony Receiver Model No. XDRF1HD S/N 128235 on October 21, 2011 from Amazon.com. The receiver stopped working on or about November 20, 2011. I contacted Amazon.com, they offered to refund my purchase but could not replace the receiver because they had no more in inventory. I then took the receiver to Sony Hawaii on November 29, 2011 (work order no. 300780027). Sony told me the receiver is in warranty and Sony would repair or replace the receiver at no cost to me (Customer Acct. No. 1078519). I have contacted Sony 6 times (Customer Service Representative Lang). I was told each time the product is being handled by his manager who is in a meeting and will get back to me. I have never been called back. It is now 4 months and no resolution is in sight.

Good morning Ron,

This is Kevin Krause with the Sonylistens team. I am very sorry to hear about the problems that you are having with your XDRF1HD receiver. If you email us at [email protected] we will be more than happy to try and help fix your issues for you. In your email be sure to include a brief description of the issues you are having, any event ID numbers that you may have, and your contact information.

Thank you,

Kevin Krause

Sonylistens Team

Should have taken the refund and bought another.