Submit a Complaint (I.C.U. Inc.)

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Consumer complaints and reviews about (I.C.U. Inc.)

LenderSteve Send email
Sep 14, 2023

Scam artists!

I contacted Speedy-Repo for an involuntary repossession, and they were quick to get setup. During the initial phone call, he mentioned a contingent fee (which I swear he muted himself for that part) where they charge us 10% of the vehicle value. For some reason this company thinks its a good idea to charge a fee for repo based on the vehicle value. So you have to pay $350 towing, a contingent fee (10-20% of vehicle value - which they can't explain how they got their value), and also pay $90 for a lockout fee (which they never stated). The invoice you get isn't from Speedy-Repo, but some other LLC. I've been dealing with repo companies for almost 10 years and this is the absolute worst company I've had to work with. These additional charges are complete crap. A $350 repo charge turned into $1500 bill for me on a 2013 Focus. They don't accept company checks or credit cards, but hold your vehicle hostage based on a wire transfer. They say they offer 10 days free storage, but that only starts after they receive payment. So if you don't wire a payment the same day, you have to pay $30/day on top of these imaginary fees. They also don't tell you the location of your vehicle until you pay. They claim they're out of Ohio, but send company information that says they're based out of Canada. I almost told them to keep the car so I didn't have to deal with them again. Seems like a complete scam. I would never use this company again.
Autowerkz LLC Send email
Sep 12, 2018

Repo Overcharged by a company that a scam in Canada

Quick to rip you off. They are a fraud company. Operating without any licenses to do business in the United States. They are form Canada and doing bad practice. Officers had to get involved in finding my vehicle at another repo agents location without prior authorization. After involving many authorities it turns out they are a SCAM. They cannot do business in any STATE! They will start getting very I mean and very upset once you ask for credentials such as a license number a current correct location (Its a UPS Store location on the address they have.) They work and expect wire transfer payment to go to a ICU Inc corporation out in CANADA. Come on I can go on. I'm only writing such a review to warn the public of such a thing going on here. They need to be shut down. They have an F rating with the BBB. Check it out. You will find many upset customers and unwanted headaches from such a scam. Do not pay them call authorities and they will find your car.
User926056 Send email
Apr 1, 2012

Fraudulent Price Quote

I called today actaully to let them know I have a repo. Well the guy on the phone started to call me a snitch and that I need to man up kept saying no one likes a snitch that i'm a man and need to take care of it myself. Then hung up on me. So I called back think they have caller ID because first thing he said No one likes a snitch you need to be a man then hung up. If thats the owner I do not see how with that customer service you stay in business. I don't know what kind of business they are running. But I will never use this company nor will I refer anyone to them.

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