Sprint used to bill me a flat $129.99 for my family plan, with a 15% discount the store employee used to get me to sign up. Now Sprint bills me 110, and splits a separate charge of 19.99 to the second phone. The Result: Sprint's discount drops $3. A small amount, but I bet it adds up.

Sprint did same thing to our account. We will be filing a complaint with pertinent government authorities, NY State Attorney, BBB, FCC and corporate plan representatives.

IF I COULD GIVE ZERO STARS THAT IS EVEN TOO MUCH! WE HAVE HAD NOTHING BUT ISSUES AND WE JUST SIGNED UP WITH SPRINT JAN. 4TH 2012. FIST OF ALL WE HAD US CELLULAR FOR YEARS AND THEY WERE AWESOME! GREAT COMPANY. WE REGRET EVER LEAVING US CELLULAR! WE COMPARED EVERY SINGLE SERVICE TO TRY TO SAVE MONEY. MY HUSBAND GETS A DISCOUNT THROUGH HIS WORK FOR EVERY COMPANY BUT US CELLULAR SO WE DECIDED TO LOOK AROUND AND COMPARE TO SAVE MONEY. SPRINT DOWN RIGHT LIED TO OUR FACES ABOUT THE COST OF OUR MONTHLY BILL. WE SPECIFICALLY ASKED WHAT OUR BILL WOULD BE INCLUDING ALL COST. WE WERE TOLD $165.00 A MONTH. THAT WAS A LIE! THEY FAILED TO TELL US ABOUT THE ADDITIONAL $25 IN HIDDEN FEE'S THEY CHARGE. OUR FIRST BILL WAS $377.00. THEY CHARGED US ACTIVATION FEE EVEN THOUGH WE WERE TOLD THERE WOULD BE NONE. WHEN I CALLED ABOUT THE BILL I WAS TOLD "TOO BAD" THAT WE WOULD HAVE TO JUST DEAL WITH IT AND THEY CAN CHARGE US WHATEVER THEY WANT. WHEN I ASKED ABOUT THE ACTIVATION FEE THEY TOLD ME THAT THEY WOULD NOT REMOVE IT. WE JUST GOT OUR 2ND BILL TODAY AND IT IS $303. THEY CHARGED ANOTHER ACTIVATION FEE FOR A PHONE THAT WAS NEVER ACTIVATED!!! MY DAUGHTER MISPLACED HER PHONE AND I CALLED AND WAS TOLD TO GO ONLINE AND FIND A REFURBISHED ONE. I CALLED THREE TIMES BEFORE I GOT THE PHONE TO ENSURE THERE WOULD BE NO FEE'S. I WAS TOLD THERE WOULD BE NONE BECAUSE IT WAS JUST A REFURBISHED REPLACEMENT PHONE. I GOT THE PHONE BUT NEVER HAD TO ACTIVATE IT. I WAS STILL CHARGED AN ACTIVATION FEE AND WAS TOLD THEY WOULD NOT REMOVE IT. I WAS AGAIN TOLD "TOO BAD". HOW ARE YOU CHARGED FOR A PHONE THAT WAS NEVER ACTIVATED? LET'S NOT FORGET THAT WHEN I GOT MY PHONE THE SPRINT REP HAD ME SIGN A CONTRACT UNDER MY HUSBANDS NAME WITHOUT MY HUSBAND BEING THERE AND GIVING PERMISSION. WHEN I ASKED ABOUT THIS AND IF IT WAS LEGAL THE STORE REP TOLD ME "OH, IT'S OK. YOU HAVE THE SAME LAST NAME".I DON'T THINK THIS IS LEGAL. I WASN'T EVEN ASKED FOR ID. I SHOULD HAVE KNOWN RIGHT THEN THAT THIS COMPANY WAS A JOKE! TAKE MY ADVICE AND DO NOT EVER GO THROUGH SPRINT!EVEN THE SUPERVISORS REFUSE TO COOPERATE. I HAVE ASKED FOR ID NUMBERS AND REFUSED AND WHEN I ASKED FOR THE OFFICE LOCATION I WAS HUNG UP ON. I AM A SUPERVISOR IN A CALL CENTER AND MY EMPLOYEE'S WOULD NOT EVER TREAT CUSTOMERS THIS WAY. SPRINT HAS THE ABSOLUTE WORST CUSTOMER SERVICE EVER! US CELLULAR WOULD HAVE ISSUED A CREDIT WITHOUT BLINKING AN EYE. MY SON HAS VERIZON AND HE SAYS THEY WOULD HAVE DONE THE SAME. MY FRIEND HAS T-MOBILE AND SHE SAYS THEY HAVE NEVER HAD ISSUES. MAYBE SPRINT SHOULD TAKE A LESSON FROM THEM!

Wall of text + all caps + ridiculous hyperbole = fail complaint.