I have to agree. I signed on with Sprint in January 2012 and can get nowhere with anyone. When I signed on I was informed on one activation fee for my family plan and my first bill reflected this. I then received my second bill which they included two more activation fees and on top of that miscellaneous charges that you can't understand what they are billing you for. When speaking with customer service I could get nowhere and not even the supervisor was any help. He stated that I should of looked online prior to going into the store and that I should have read my contract thoroughly. So more or less you can't take the word of the representative and you MUST READ EVERYTHING prior to agreeing to anything. I should have known this but will NEVER take a representatives word.

I received 3 telephones and called for a return label. The phones have never been activated. When the label did not come after a week, I called again and was told that it was too late to request a label and that I had to keep the phones and worse yet 2 years of service. When I spoke with a Manager she told me that I had no choice and that they had no record of the original call and when I asked her to speak with someone higher that could rescind that decision she said that she was the highest person that would speak with a customer and she hung up on me!! I have been with spring for a long time and I am appalled at the level of service that I received from this so called Manager, Heather. Customer service is obviously dead at Sprint.

Customer service is not dead. You simply did not like being told NO.

Always ask for a confirmation # for any conversation you have wih CSR.